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My husband purchased a gift card 5/12/12. At the time of purchase he was not advised the card expires in six months. I called 5/7/13 to set an appointment for my mother-in-law (who also has a gift card) and me. The owner tells me our gift card expired after six months. We went to the business to discuss further. I explained we never used the cards and the receipt nor the brochure states it has to be used within six months. My husband stated he was not informed of an expiration date at the time of purchasing the cards. If we knew the gift cards were going to expire, we would have gladly used them. I asked her to show me the policy showing the six months expiration. She states she doesn't have it in writing but they verbally tell all customers of the policy upon purchase. The owner is not able to guarantee each employee relays that message. She does not have at least a sign up explaining that. I showed her the back of the gift where it states "this gift card is redeemable for merchandise only. Unused value remains on card and cannot be redeemed for cash." The owner says it is a generic gift card and they all state that. It is fine for me to add money but it's not fine for me to use it because you "say" you have a six month window to use it. This is poor business practice & poor customer service. My husband wasn't informed, it is not listed on her website or anywhere inside the business, nor is it on the brochure I received, nor on the receipt. How is a customer suppose to know what your policy is if you do not and cannot provide anything to back it up? To make matters worse, they keep the name, phone number and gift card information of the gift card recipient in their database for six months. With all of that information, the business mind doesn't think to call the customer in advance to let them know the card will be expiring soon. That leads me to believe money is the only factor here; poor customer service. My husband the business and asked for the owner to call him back and he never received a call back.

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Description: Plumbers

Address: 146 S Riverside Ave, Rialto, California, United States, 92376-6414

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