I'd like to preface this by saying I am the very last person to ever complain..If my meal is wrong at a restaurant I just roll with it..I never speak up on issues so for me to complain about this company please know it is BAD!!!
When searching for a home builder, we had heard good things about S and A homes. Little did we know what we were in for. We signed our papers for the house in September 2015, as well as gave our money. At this meeting we were informed it would take 4-5 months to build the home. We were told it would be about 4 weeks for permits to come in and for them to get started. 4 weeks went by and nothing. 5 weeks went by and nothing. Finally after a phone call from me in the 6th week, we were told there had been delays. Finally they started building in November 2015. Our house had to be moved around on the lot due to a fire hydrant (which we told them repeatedly about and they never listened). This change was NEVER discussed with us..they took it upon themselves to make the change regardless if we were okay with it or not. From the time they started building it has been one issue after another. Our project manager Brian H[redacted] was the ABSOLUTE WORST person to work with. (After moving in and talking with neighbors EVERYONE we talked to agreed he was awful!!) I had to make several calls over and over to get updates on the house. It would sit days and days and days without work being done. We built before so we know that days go by with no work but we are talking a week if not more that no work would happen-and weather was perfect. We had a very mild winter and yet still they couldn't get work done. We would be told something was happening that week and it would never get done. I can recall being told excavating was happening on a certain day and when this didn't happen for days and days I finally complained and was told the excavator was on vacation!! Brian knew this yet lied to us just to tell us something. We were jerked around like this for the ENTIRE BUILDING PROCESS. It wasn't until my husband and I complained to the general manager that some things started to get done. After my complaints our project manager Brian completely stopped talking to us. When we would see him at the house he would turn and ignore us. HORRIBLE!! We had to beg for our house to be completed 8 MONTHS after the the whole process and that was a struggle for them. Keep in mind we built a very simple 4 bedroom house. No special upgrades or additions. 8 months! The day we had a walk through of the house we were told the door would be painted that day. Over a month later we are STILL waiting for our front door to be painted. Again I have continued with my complaints to get this door painted and we are told time and time again its going to happen that week and still never happens. This is the same issue with our yard and sidewalk/driveway. We were told by the general manager that it was happening in a certain week. This week has come and gone and we are still looking at a mudpit and gravel. Even with complaints to general managers, this company does NOTHING but jerk you around. We closed on our house over a month ago and are still getting no where with anything. They have ZERO ACCOUNTABILITY for their contractors. We keep being told that because of rain we are pushed back yet we have days and day and days of beautiful weather and nothing gets completed. Our biggest issue with this company is all the lies we have been told. If they were honest and upfront about when things were going to be completed then I would understand. We were "guaranteed" by the general manager that we'd have a driveway by the end of the week. That was over a week ago and still NOTHING!! The lies are just so out of control at this point and we feel helpless. For the amount of money we paid for this house we expect far better customer service. The house has a lot of mistakes and looks like they hurried to complete a lot of things in the house. We waited a long time for this house and honestly I wished we had NEVER EVER EVER built with them. If they would have been honest and upfront with us about work getting done I would have understood it all. However to lie and say things will happen at a certain time and they NEVER DO is unacceptable. If I did that in my job I'd be fired. The excuse I get from the general manager is "that is what his contractors tell me"..well as a MANAGER you need to hold your contractors more accountable because clearly it makes you look like an it. No matter how many times I have complained, nothing resolves it and we continue to live in a dirt mud pit with an unfinished $500,000 dollar house. That might not be a lot of money to some, but to us..it was all we had and this was supposed to be our dream home and this company has just been awful. I wished we listed to the neighbors in the neighborhood and backed out because every single one of them had issues with this company and with Brian. If I could do it all again I would NEVER, EVER EVER EVER EVER EVER build with this company and I will certainly NEVER recommend them..not even to my worst enemy. If you are thinking about building with this company, do research with the neighbors and be prepared to be lied to and mislead for double what you will be told it will take to build your home.
I'd like to preface this by saying I am the very last person to ever complain..If my meal is wrong at a restaurant I just roll with it..I never speak up on issues so for me to complain about this company please know it is BAD!!!
t. No matter how many times I have complained, nothing resolves it and we continue to live in a dirt mud pit with an unfinished $500,000 dollar house. That might not be a lot of money to some, but to us..it was all we had and this was supposed to be our dream home and this company has just been awful. I wished we listed to the neighbors in the neighborhood and backed out because every single one of them had issues with this company and with Brian. If I could do it all again I would NEVER, EVER EVER EVER EVER EVER build with this company and I will certainly NEVER recommend them..not even to my worst enemy. If you are thinking about building with this company, do research with the neighbors and be prepared to be lied to and mislead for double what you will be told it will take to build your home.
When searching for a home builder, we had heard good things about S and A homes. Little did we know what we were in for. We signed our papers for the house in September 2015, as well as gave our money. At this meeting we were informed it would take 4-5 months to build the home. We were told it would be about 4 weeks for permits to come in and for them to get started. 4 weeks went by and nothing. 5 weeks went by and nothing. Finally after a phone call from me in the 6th week, we were told there had been delays. Finally they started building in November 2015. Our house had to be moved around on the lot due to a fire hydrant (which we told them repeatedly about and they never listened). This change was NEVER discussed with us..they took it upon themselves to make the change regardless if we were okay with it or not. From the time they started building it has been one issue after another. Our project manager Brian H[redacted] was the ABSOLUTE WORST person to work with. (After moving in and talking with neighbors EVERYONE we talked to agreed he was awful!!) I had to make several calls over and over to get updates on the house. It would sit days and days and days without work being done. We built before so we know that days go by with no work but we are talking a week if not more that no work would happen-and weather was perfect. We had a very mild winter and yet still they couldn't get work done. We would be told something was happening that week and it would never get done. I can recall being told excavating was happening on a certain day and when this didn't happen for days and days I finally complained and was told the excavator was on vacation!! Brian knew this yet lied to us just to tell us something. We were jerked around like this for the ENTIRE BUILDING PROCESS. It wasn't until my husband and I complained to the general manager that some things started to get done. After my complaints our project manager Brian completely stopped talking to us. When we would see him at the house he would turn and ignore us. HORRIBLE!! We had to beg for our house to be completed 8 MONTHS after the the whole process and that was a struggle for them. Keep in mind we built a very simple 4 bedroom house. No special upgrades or additions. 8 months! The day we had a walk through of the house we were told the door would be painted that day. Over a month later we are STILL waiting for our front door to be painted. Again I have continued with my complaints to get this door painted and we are told time and time again its going to happen that week and still never happens. This is the same issue with our yard and sidewalk/driveway. We were told by the general manager that it was happening in a certain week. This week has come and gone and we are still looking at a mudpit and gravel. Even with complaints to general managers, this company does NOTHING but jerk you around. We closed on our house over a month ago and are still getting no where with anything. They have ZERO ACCOUNTABILITY for their contractors. We keep being told that because of rain we are pushed back yet we have days and day and days of beautiful weather and nothing gets completed. Our biggest issue with this company is all the lies we have been told. If they were honest and upfront about when things were going to be completed then I would understand. We were "guaranteed" by the general manager that we'd have a driveway by the end of the week. That was over a week ago and still NOTHING!! The lies are just so out of control at this point and we feel helpless. For the amount of money we paid for this house we expect far better customer service. The house has a lot of mistakes and looks like they hurried to complete a lot of things in the house. We waited a long time for this house and honestly I wished we had NEVER EVER EVER built with them. If they would have been honest and upfront with us about work getting done I would have understood it all. However to lie and say things will happen at a certain time and they NEVER DO is unacceptable. If I did that in my job I'd be fired. The excuse I get from the general manager is "that is what his contractors tell me"..well as a MANAGER you need to hold your contractors more accountable because clearly it makes you look like an i