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S & K Pump & Plumbing, Inc.

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Reviews S & K Pump & Plumbing, Inc.

S & K Pump & Plumbing, Inc. Reviews (3)

Review: An S&K employee came to my house to give a quote on a pump replacement and lateral repair.

I got three quotes that week and decided to go with another firm.

I am now receiving bill and threats of a lien against my house for “services” rendered.

These “services” were for the “privilege” of getting a quote from S&K for a lateral repair to my well. They offered no other service or tangible help during their stop.

The weeks before - I had several contractors stop to give estimates on my roof, two came back several times, I never would’ve thought any would have the unethical nerve to bill me for the privilege of getting a service quote from them.Desired Settlement: Stop threatening me and billing me for services not rendered

Business

Response:

The first indication I received from Mr. [redacted] that there was an issue was when he emailed me a copy of his March statement with a note to stop requesting payment for our service in November, 2015. Although at first I indicated that if he chose to ignore the bill, a lien may be filed, I did reconsider and on March 7, 2015, I emailed him that all charges were credited off his account. He owes nothing and we consider the matter closed. Thank you for the opportunity to reply. [redacted]S&K Pump & Plumbing, Inc.262-782-7190

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: S & K repersentitive had a verbal agreement on several items of plumbing to be done, however the written contract excluded an item which was very important to the contract. They refused to add it on after I requested them to do so. I then canceled the unsigned contract. They had pulled a permit and charged me $80.00 which was paid. After two weeks they had not canceled the work permit with the city of Milwaukee. I called Tom at S&K and requested that they canceled the permit. He stated that he was not going to refund my money and that he was going to take his time to call and cancel the work permit. Stating that my requested was not high on his to do list!

I am entitle to a refund.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] complaint. We are pleased to report the facts as we see them.

As stated, S&K Pump & Plumbing, Inc. provided a written contract dated 3-3-2014 for numerous plumbing items including repiping, a new toilet, water heater, etc. Also included was the installation of a new kitchen sink faucet and basket strainers. The contract was agreed to and work was scheduled for 3-11-14. When our plumber arrived, Ms. [redacted] asked to see the new kitchen sink which she thought we were installing. Our plumber indicated that no sink was included. He called Tom at our office and Tom and Ms. [redacted] reviewed the contract over the phone and both verified that in fact no new kitchen sink was in the contract. Ms. [redacted] said S&K should include a new kitchen sink free since we were installing a new kitchen sink faucet. Clearly we could not justify that. She then asked that we cancel the contract and leave the premesis. We agreed to do that but explained that we had already paid the $80.84 City of Milwaukee permit fee so she would need to pay for the permit. Typically permit fees are non-refundable but Tom agreed to see what he could do to get a refund.

Ms. [redacted] indicates that we purposely delayed cancelling her permit and seeking a refund. Although we were disappointed to lose the work, we gain nothing in treating a customer poorly. Actually, the process of obtaining a refund is more involved. Milwaukee requires that permits be pulled online and paid with a credit card, which we did in early March. When/if they refund the permit, it similarly is via credit card and thus shows up as a credit on our credit card statement. To date, we have not yet received statement proof that the credit was issued. However, given that it has been 3 weeks since the contract was cancelled, and because the City of Milwaukee verbally indicated that it had credited S&K, we did in fact issue a check today, 4-2-14, to Ms. [redacted] for the $80.84 permit fee.

At no time did we intend to delay refunding Ms. [redacted] her permit fee. In fact, we actually issued her refund before we had actual proof that we received our refund.

Again, thank you for allowing S&K to present its side of the story. We have a fine reputation built over 65 years in business and we seek to always keep our customers satisfied.

Sincerely,

VP & CFO

S&K Pump & Plumbing, Inc.

Consumer

Response:

The plumbers who work for S & K Plumbing are poorly trained regarding company policy and procedures. One of their plumbers hooked a hose up to our outside hose spigot and then ran it to the neighbor's house where he was working without a water source. He did not get our permission to do this. No one was home. We discovered this when we came home while they were doing their work next door. (In most cases we would be happy to help a friendly neighbor AFTER BEING ASKED, but unfortunately this is not one of those neighbors.) Management was helpful when I raised my concern, but that doesn't change the fact that the plumbers are unprepared to handle the job.

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Description: Plumbers, Construction & Remodeling Services, Kitchen & Bath - Design & Remodeling, Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Address: 20880 Enterprise Ave, Brookfield, Wisconsin, United States, 53045

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