This will remain an unresolved complaint until Mr. A[redacted] can fully restore all my document, music and outlook files to my laptop. I expect him to contact me with a firm date and time to complete the restoration. Yes, I did state that I had a “ClickFree” backup device when he picked up my old unit however he declined to take it with him. My laptop was being replaced because of a damaged screen; the hard drive was intact. If Mr. A[redacted] had copied the relevant data to a new drive as he states in his response, then I would have all my document, music and outlook files so there would be no complaint.I believe that he did backup my files since he mentioned on several occasions that I had a lot of data. In fact, it exceeded the capacity of the device he was using to back up the data and he had to start over on a new device. However only the picture files were copied to my new laptop.Yes, the last time we spoke Mr. A[redacted] asked me about my backup unit. I did research this but since both the new laptop and the old laptop had the same name, the files from my old unit were overwritten with the new unit’s files leaving me with no backup data from my old laptop. “Performing file/data backup” was part of the work order and ultimately it was his responsibility to copy the data to the new laptop. On 1/31/16 Mr. A[redacted] stated he would contact me later that day and would use the remote feature he installed on my computer to see if he could determine where the files were located. He asked me to think of several file names so he could try to find them. Since once again he never returned my call, I pursued this Revdex.com complaint. I just want Mr. A[redacted] to deliver what was contracted for. See attachments.
Hello,This was an amazing customer and I enjoyed helping her get her laptop replaced. All user data that was able to be backed up and restored was. Also, customer stated prior to me leaving that she had a current backup on a seperate USB drive. I offered to copy her data anyway from the old...
defective unit to the new one. Of the data that was discussed, I did copy relevant data to new drive.During my last call with Doreen, it was discussed that I would initially call her back. But we also discussed her looking further onto her backup drive for her data as well. I never heard back from customer but I also did not take the time to call her back either.At this point, I am willing to assist Doreen in any way possible. I have opened a support ticket on our side so that this does not slip through the cracks again. The support ticket will be emailed to customer and she can call Arizona Onsite at her convenience to setup a support call or a visit to the home.My apologizes to Doreen and am looking forward to speaking with her soon.Paul ~
This will remain an unresolved complaint until Mr. A[redacted] can fully restore all my document, music and outlook files to my laptop. I expect him to contact me with a firm date and time to complete the restoration. Yes, I did state that I had a “ClickFree” backup device when he picked up my old unit however he declined to take it with him. My laptop was being replaced because of a damaged screen; the hard drive was intact. If Mr. A[redacted] had copied the relevant data to a new drive as he states in his response, then I would have all my document, music and outlook files so there would be no complaint.I believe that he did backup my files since he mentioned on several occasions that I had a lot of data. In fact, it exceeded the capacity of the device he was using to back up the data and he had to start over on a new device. However only the picture files were copied to my new laptop.Yes, the last time we spoke Mr. A[redacted] asked me about my backup unit. I did research this but since both the new laptop and the old laptop had the same name, the files from my old unit were overwritten with the new unit’s files leaving me with no backup data from my old laptop. “Performing file/data backup” was part of the work order and ultimately it was his responsibility to copy the data to the new laptop. On 1/31/16 Mr. A[redacted] stated he would contact me later that day and would use the remote feature he installed on my computer to see if he could determine where the files were located. He asked me to think of several file names so he could try to find them. Since once again he never returned my call, I pursued this Revdex.com complaint. I just want Mr. A[redacted] to deliver what was contracted for. See attachments.
Hello,This was an amazing customer and I enjoyed helping her get her laptop replaced. All user data that was able to be backed up and restored was. Also, customer stated prior to me leaving that she had a current backup on a seperate USB drive. I offered to copy her data anyway from the old...
defective unit to the new one. Of the data that was discussed, I did copy relevant data to new drive.During my last call with Doreen, it was discussed that I would initially call her back. But we also discussed her looking further onto her backup drive for her data as well. I never heard back from customer but I also did not take the time to call her back either.At this point, I am willing to assist Doreen in any way possible. I have opened a support ticket on our side so that this does not slip through the cracks again. The support ticket will be emailed to customer and she can call Arizona Onsite at her convenience to setup a support call or a visit to the home.My apologizes to Doreen and am looking forward to speaking with her soon.Paul ~