S & S Decorative Concrete, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Per Dave S [redacted] , owner, the driveway is not to be be salted or plowed to clear snow and iceWe purchased a snow blower to keep the driveway as clear as possible during the winter months, and NEVER used salt on any surface of our propertyTo suggest that we use a water hose to wash salt from the driveway (that has come from public roads) during winter when the temperatures are freezing to add another layer of ice is an absurd responseNowhere in the information we were given does it say that the driveway was to be washed or kept cleanAfterall, it is a driveway We have gotten other opinions from concrete companies and concrete installers that say the cement should never have been power washed after it was poured and that the surface was sealed too soonIn other words, water was forced in to the cement, sealed in, and then as soon as the water in the cement froze it cracked the cementIf MrS [redacted] 's driveways cannot withstand winter conditions or if it is dependent on which road the driveway is being insatalled, he should not be doing business in the Northeast where salt on the roads is a usual practiceHe was well aware of what road we live on and never mentioned that as a contraindicationAs a matter of fact, he returned to my home 3-times after I said I only wanted the patio done, not the driveway, to convince me that I should have the driveway doneRegards, [redacted]

This is not the first time S&S Decorative Concrete has seen what salt can do to a driveways, patio or a walkway! This job was for a Patio, walkway and a driveway taking over concrete trucks, over 4,Sqftand the only place you are seeing this damage is where vehicles drove or were parked on the driveway! The address in question is located on a major highway, [redacted] that is heavily salted/calcium for vehicle safety Quoting another concrete company, Salt and or Calcium products on concrete is like "Kryptonite is to Superman"!! Concrete is very porous, when salt and or calcium has laid on the surface for long periods of time allowing the salt to get into its pores it will chip, pop up, and or look like “surface erosion” S&S Decorative Concrete Inc stands behind its work! This is not due to workmanship and or materials used for this job This is due to your neglect for not keeping your driveway clean!

Concrete is VERY porous, if you were to cut a piece of concrete open it looks like a sponge with many pockets allowing what every is on top to get into its poursConcrete takes in moisture during the morning and lets it out in the evening, so if anything gets on top allowing it to get into the pours it will cause problemsStamped Concrete Patios that are used around the grilling areas (grease), flower areas and pool areas that chemicals are used should be washed down to help maintain longevity.Concrete is a manmade productCorrection to manmade products require you to use another manmade product.I highly recommend that you NOT apply a patch to the damaged areas! My recommendation was to do a tint seal to allow that the pours stay open, But YOU insisted that my foreman patch the small areas and now you are unhappy with the end resultYou cannot patch decorative concrete without it not showing that a patch was placed thereYou cannot match the color so there for you will see a color differenceThe patch material is a different PSI than the PSI with full air that is required to use when pouring outside concrete.We are very sorry that this happen to your new patioI feel I gave you the best resolve for this issue, but, we did as you requested.ell us why here

This is not the first time S&S Decorative Concrete has seen what salt can do to a driveways, patio or a walkway! # This job was for a Patio, walkway and a driveway taking over concrete trucks, over 4,Sqftand the only place you are seeing this damage is where vehicles drove or were parked on the driveway! The address in question is located on a major highway, [redacted] that is heavily salted/calcium for vehicle safety Quoting another concrete company, Salt and or Calcium products on concrete is like "Kryptonite is to Superman"!! Concrete is very porous, when salt and or calcium has laid on the surface for long periods of time allowing the salt to get into its pores it will chip, pop up, and or look like “surface erosion” S&S Decorative Concrete Inc stands behind its work! This is not due to workmanship and or materials used for this job This is due to your neglect for not keeping your driveway clean!

I had S&S Decorative Concrete install a stamped concrete patio and redo the concrete around our pool for a total cost of $24,000 in July of 2018 and September of 2018. After the winter and all the snow melted I noticed white blotches all over the concrete and scrape marks. I called Dave Sherman to come look at it. His first question was did I put salt on it? The answer was no. Then did the dogs pee on it? Again no...the blotches were around the pool area which is fenced in and no one went in the area all winter. The only thing that was on the concrete was snow. He said the scrape marks were from the snow blower! Shouldn't you be able to use a snow blower on concrete!? He said he can reseal it for a cost of over $1200. The concrete is only a little over 6 months old! Why would it need to be resealed already? And why shoud I have to pay him to correct his faulty product? The only reason he gets a one star review is because I can't submit it without checking it!

David S*** and the home owner have been in contact with each otherThe matter has been taken care of

Complaint: ***
I am rejecting this response because:-------- Forwarded
message ----------
From: Revdex.com of Metro Washington DC
Date: Mon, Aug 4, at 11:AM
Subject: Fwd: complaint #***
To: *** *** ***>
---------- Forwarded message ----------
From: *** ***
Date: Fri, Aug 1, at 4:PM
Subject: complaint #***
To: [email protected] met with Dave S*** last evening (7/31/2014) and we agreed to try a relatively easy fix (installing 1/inch ridges around the window wells) that one of his employees will install on Monday (8/4/2014)My understanding is that if this doesn't work he is willing to remove the section of walkway along the house and install one that has more of a slope, moving water away from my homeWe are working on finding a solution, but my complaint has by no means been resolved
Regards,
*** ***

Someone from S&S Decorative Concrete installed concrete ridges around my window wells, but the ridges are already beginning to crack and when it rained this week I still got water in my basementSo...my problem has not been resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
So again the owner is blaming me the customer for the issue with the patioI didn't insist on anythingWhen you finally came out to inspect the issue with the patio , you told us you would have your men come out and fix the patioWhen you guys came out to fix the patio you weren't even at our homeSo I don't know where the "insist" remark comes into playWhen I called your wife told me that you were having the same issue with your patioYou told us your guys can come out and power wash it, patch it and reseal the patioIf there was something that should or shouldn't be done that is your responsibility as a professional not the customers responsibility. So if it isn't your fault then why did another company put a decorative concrete in the front of our home years ago and we don't have any issues to date again, you didn't complete what you contracted to do and haven't delivered the product as promised You should come out and look at the patio yourself and then tell me you think the work looks professional if you don't want to fix your mistake at least reimburse us to have someone else fix it!

This is not
the first time S&S Decorative Concrete has seen what salt can do to a
driveways, patio or a walkway!
"line-height:107%background:white">This job was for a Patio, walkway and
a driveway taking over concrete trucks, over 4,Sqftand the only place
you are seeing this damage is where vehicles drove or were parked on the driveway!
The address in question is located on
a major highway, [redacted] that is heavily salted/calcium for vehicle safety
Quoting another concrete company, Salt
and or Calcium products on concrete is like "Kryptonite is to Superman"!!
Concrete is very porous, when salt
and or calcium has laid on the surface for long periods of time allowing the
salt to get into its pores it will chip, pop up, and or look like "surface erosion"
S&S Decorative Concrete Inc
stands behind its work! This is not due to workmanship and or materials used
for this job
This is due to your neglect for not
keeping your driveway clean!

This is not
the first time S&S Decorative Concrete has seen what salt can do to a
driveways, patio or a walkway!
This job was for a Patio, walkway and
a driveway taking over 9...

concrete trucks, over 4,000 Sq. ft. and the only place
you are seeing this damage is where vehicles drove or were parked on the driveway!
The address in question is located on
a major highway, [redacted] that is heavily salted/calcium for vehicle safety.
Quoting another concrete company, Salt
and or Calcium products on concrete is like "Kryptonite is to Superman"!!
Concrete is very porous, when salt
and or calcium has laid on the surface for long periods of time allowing the
salt to get into its pores it will chip, pop up, and or look like “surface erosion”.
S&S Decorative Concrete Inc.
stands behind its work! This is not due to workmanship and or materials used
for this job.
This is due to your neglect for not
keeping your driveway clean!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: Per Dave S[redacted], owner, the driveway is not to be be salted or plowed to clear snow and ice. We purchased a snow blower to keep the driveway as clear as possible during the winter months, and NEVER used salt on any surface of our property. To suggest that we use a water hose to wash salt from the driveway (that has come from public roads) during winter when the temperatures are freezing to add another layer of ice is an absurd response. Nowhere in the information we were given does it say that the driveway was to be washed or kept clean. Afterall, it is a driveway.  We have gotten other opinions from concrete companies and concrete installers that say the cement should never have been power washed after it was poured and that the surface was sealed too soon. In other words, water was forced in to the cement, sealed in, and then as soon as the water in the cement froze it cracked the cement. If Mr. S[redacted]'s driveways cannot withstand winter conditions or if it is dependent on which road the driveway is being insatalled, he should not be doing business in the Northeast where salt on the roads is a usual practice. He was well aware of what road we live on and never mentioned that as a contraindication. As a matter of fact, he returned to my home 3-4 times after I said I only wanted the patio done, not the driveway, to convince me that I should have the driveway done. Regards,[redacted]

Concrete is VERY porous, if you were to cut a piece of concrete open it looks like a sponge with many pockets allowing what every is on top to get into its pours. Concrete takes in moisture during the morning and lets it out in the evening, so if anything gets on top allowing it to get into the...

pours it will cause problems. Stamped Concrete Patios that are used around the grilling areas (grease), flower areas and pool areas that chemicals are used should be washed down to help maintain longevity.Concrete is a manmade product. Correction to manmade products require you to use another manmade product.I highly recommend that you NOT apply a patch to the damaged areas! My recommendation was to do a tint seal to allow that the pours stay open, But YOU insisted that my foreman patch the small areas and now you are unhappy with the end result. You cannot patch decorative concrete without it not showing that a patch was placed there. 1. You cannot match the color so there for you will see a color difference. 2. The patch material is a different PSI than the 4000 PSI with full air that is required to use when pouring outside concrete.We are very sorry that this happen to your new patio. I feel I gave you the best resolve for this issue, but, we did as you requested.ell us why here...

Review: I hired Dave S[redacted], Owner of S&S Concrete to do stamped concrete. I will submit Photos to show all the Damage. S&S has been negligent from the start. They damaged a lot of my Home and Landscaping. To make a long story short . I signed a contract on April 15 2014. S&S did not follow the Contract on the Breezeway. S&S tried to install The Breezeway twice with the same result. Color is not even close to the rest. S&S used the wrong Tape on my [redacted] Sunroom. Duct Tape instead of Painters tape. Also left it on for almost a month. This resulted in the glue being baked on. According to [redacted] Inc. this is impossible to take off without removing the Lifetime Baked on Finish. Only option is to replace. I questioned the Breezeway color the day it was installed. Also numerous dents dings on Aluminum trim , Doors and siding. Never finished power washing off Release agent powder all over Home, Breezeway and Garage. Yesterday I asked Jason (Job Foreman ) why he was not power washing the Breezeway before he sealed it. He got irate and said he has done this for 20 years. How dare I question him. Jason also said if he power washed it the release agent would come off. That was the only brown color there. The concrete itself was Grey. Jason also said he would get a Jack Hammer and tear all the concrete out? He then called the owner who asked for me and basically said to be quiet and let them finish. I called the owner after they were done to come and look at all the issues. He did and told me I was color Blind on the Breezeway. I explained that [redacted] and a Local Paint Store said the same thing. [redacted] Sunrooms ,because of the Baked on lifetime finish they can't be repainted. He then wanted to bet me that I could not get his Insurance to pay for that. I then left him know that was his Job not mine. Dave S[redacted] then said they would be back to finish all the fixes yesterday the 15th of Aug. and he was not arguing about the [redacted] Sunroom and left. With no calls or workers showing up yesterday the 15th of Aug. I am contacting your Agency for assistance.Desired Settlement: Replace Concrete on Breezeway (Wrong Color for the 2nd time). Replace Damaged [redacted] Sunroom. Replace Damage Aluminum Trim. Replace Damaged Door. Replace Damaged Siding. Replace damaged pillars front porch. Pay for already replaced Shrubs and Mulch. Power washing all of Home Breezeway and Garage.

Review: I had a driveway, walkway and patio installed by S & S Decorative Concrete, Inc., that was completed in the late fall of 2013. The project included drainage of 2 downspouts under a walkway that is right up against my house. Since the completion of this project I get water in my basement every time it rains, coming in at the 2 places -- right where the downspouts are -- where it should be draining away from my home.Desired Settlement: I would like the walkway to be replaced, with the proper slope, so water runs away from my house and not right into the window wells and into my basement. I had another contractor look at my problem who said the slope of the walkway is not sufficient to move water away from my house and that one section of the walkway actually slopes into my my house. This contractor is willing to write a report if that would be helpful.

Business

Response:

David S[redacted] and the home owner have been in contact with each other. The matter has been taken care of.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

-------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Mon, Aug 4, 2014 at 11:16 AM

Subject: Fwd: complaint #[redacted]

To: [redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Aug 1, 2014 at 4:16 PM

Subject: complaint #[redacted]

To: [email protected]

I met with Dave S[redacted] last evening (7/31/2014) and we agreed to try a relatively easy fix (installing 1 1/2 inch ridges around the window wells) that one of his employees will install on Monday (8/4/2014). My understanding is that if this doesn't work he is willing to remove the section of walkway along the house and install one that has more of a slope, moving water away from my home. We are working on finding a solution, but my complaint has by no means been resolved.

Review: S & S Custom Excavating poured a stamped concrete patio for us on April 19, 2012. My husband [redacted] and I noticed some problems shortly after the project was completed. The surface of the concrete was cracking and bubbling. In some spots, there was crystalization that we could scrape off the surface. We notified David S[redacted] immediately with our concerns in an email on April 22nd. Since that time, Dave and his crew have been out to our house 3 times in an attempt to make the patio right. Dave S[redacted] claimed that the chemical makeup of the sealer had been changed due to new EPA regulations, and he insisted that this was the cause of the bubbling and cracking. In Summary, the problem still has not been corrected even after David and his crew came out again to look at the problem. His suggestion was for us to use the patio through the summer and that he would come back out to try to rectify the problem. I emailed Dave on 9/17/13 to see when they could come out to finish the project. They initially responded that they would put us on their schedule in an email dated 9/25/13. After sending them several more emails I finally received a snide, ignorant email from Dave S[redacted] and his wife Sheryl. They informed us that they are no longer in business, but they will try to get to our house when they can. The last response from S & S was on November 15th.Desired Settlement: Our desired settlement would be for S & S Custom Excavating to finish our patio to our satisfaction. If that is not accomplished, we should receive a substantial refund for the $6,000.00 that we paid in full for the supposedly completed project which is not complete to this day.

Business

Response:

---------- Forwarded message ----------

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Fri, Jan 17, 2014 at 2:33 PM

Subject: Fwd: Reply to consumer complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: S & S Decorative Concrete Inc <[email protected]>

Date: Fri, Jan 17, 2014 at 1:06 PM

Subject: Reply to consumer complaint #[redacted].

To: [email protected]

consumer complaint #[redacted]

S & S Decorative Concrete Inc.

Palmyra, PA 17078

The last email that I received from this customer was telling us that it was too cold to do anything at this time.. Which is correct.

We will be there in the spring to do EVERTHING in our power to make this right.

David S[redacted]

S & S Decorative Concrete Inc

Palmyra, PA 17078