Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint?
[Provide details of why you are not satisfied with this resolution.]
Regards,
I attempted to return the vehicle within the allotted time given by the dealerThey refused to take the car backWhen we attempted to ask questions about the service history of the car I was told that the car had only an oil change done on it by the service peopleIt is my contention that the dealer knew this vehicle had an issue with the motor and offered it for sale knowing completely well that the vehicle was defectivewhen questioned about this the used car sales manager stated, well it is a used car and not our responsibility to guarantee that the vehicle was not defective when you purchased it.[redacted]?
?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint?
The bottom line is Baytown Ford had this car for saleLess than a week after purchasing it the motor started making noiseI returned the car to Baytown FordIf the issue would have happened 2-weeks after the purchase I could not complainBut the issue happened less than days after purchaseI have tried to work with Baytown Ford to resolve this issue and it remains the sameThe [redacted] did not last a week before there was an issue with itBut Baytown Ford would rather loose my future business and my families future business that repair the defective equipmentBaytown Ford has refused to repair the defective vehicle Baytown Ford can say anything to me and the Revdex.comBut the facts are the same, Baytown Ford sold me a [redacted] that was defective and at the very least they should have known that the part was defective and informed me of the defectInstead they sold me a Defective vehicle and has refused to stand by the vehicleI stand by my statement that Baytown Ford should have known about the defect and informed me before the purchaseWe will inform all of our family and friends about the treatment I have gotten from Baytown Ford
Regards,
?
[redacted]
talked to Mrs[redacted] and told her we are very sorry things turned out like they did and offered to cancel the deal and refund her her money which she agreed towe are getting her a check for her trade asap? thankscraig [redacted]
MR[redacted] NO WHERE DO WE STATE ANY TIME YOU HAVE TO BRING THE CAR BACK AND WE SOLD THE CAR AS IS AND MADE NO GUARANTEES OF ANY KIND AT TIME OF PURCHASE AND I AS I STATED BEFORE YOU SIGNED THREE DOCUMENTS THAT SAID THE CAR WAS SOLD AS IS AND EVEN REFUSED TO PURCHASE AN EXTENDED WARRANTY.WE WOULD NOT HAVE SOLD THE CAR WITH A KNOWN PROBLEM AND IF IT HAD ONE WE WOULD HAVE DISCLOSED IT AT TIME OF PURCHASE, IT IS UNFORUNATE THAT THAT PIECE BROKE IN THE TIMING BELT WE COULD NOT HAVE KNOWN THAT AND I OFFERED TO PAY FOR THE PART $BUT WILL NOT REPAIR IT FOR NO CHARGE AS THAT WOULD CAUSE ME TO GIVE YOU A WARRANTY? CRAIG [redacted]
we sold Mr [redacted] a car that was sold as is as I stated earlier he could have purchase a warranty and refused to do so.? It is the policy of the company to not do any repairs to a car that is sold as is and this was told to Mr [redacted] at the time of purchase on documents he signed I don't know what else we could have done.? ? Craig [redacted]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint?
[Provide details of why you are not satisfied with this resolution.]
Regards,
I attempted to return the vehicle within the allotted time given by the dealerThey refused to take the car backWhen we attempted to ask questions about the service history of the car I was told that the car had only an oil change done on it by the service peopleIt is my contention that the dealer knew this vehicle had an issue with the motor and offered it for sale knowing completely well that the vehicle was defectivewhen questioned about this the used car sales manager stated, well it is a used car and not our responsibility to guarantee that the vehicle was not defective when you purchased it.[redacted]?
?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint?
The bottom line is Baytown Ford had this car for saleLess than a week after purchasing it the motor started making noiseI returned the car to Baytown FordIf the issue would have happened 2-weeks after the purchase I could not complainBut the issue happened less than days after purchaseI have tried to work with Baytown Ford to resolve this issue and it remains the sameThe [redacted] did not last a week before there was an issue with itBut Baytown Ford would rather loose my future business and my families future business that repair the defective equipmentBaytown Ford has refused to repair the defective vehicle Baytown Ford can say anything to me and the Revdex.comBut the facts are the same, Baytown Ford sold me a [redacted] that was defective and at the very least they should have known that the part was defective and informed me of the defectInstead they sold me a Defective vehicle and has refused to stand by the vehicleI stand by my statement that Baytown Ford should have known about the defect and informed me before the purchaseWe will inform all of our family and friends about the treatment I have gotten from Baytown Ford
Regards,
?
[redacted]
talked to Mrs[redacted] and told her we are very sorry things turned out like they did and offered to cancel the deal and refund her her money which she agreed towe are getting her a check for her trade asap? thankscraig [redacted]
MR[redacted] NO WHERE DO WE STATE ANY TIME YOU HAVE TO BRING THE CAR BACK AND WE SOLD THE CAR AS IS AND MADE NO GUARANTEES OF ANY KIND AT TIME OF PURCHASE AND I AS I STATED BEFORE YOU SIGNED THREE DOCUMENTS THAT SAID THE CAR WAS SOLD AS IS AND EVEN REFUSED TO PURCHASE AN EXTENDED WARRANTY.WE WOULD NOT HAVE SOLD THE CAR WITH A KNOWN PROBLEM AND IF IT HAD ONE WE WOULD HAVE DISCLOSED IT AT TIME OF PURCHASE, IT IS UNFORUNATE THAT THAT PIECE BROKE IN THE TIMING BELT WE COULD NOT HAVE KNOWN THAT AND I OFFERED TO PAY FOR THE PART $BUT WILL NOT REPAIR IT FOR NO CHARGE AS THAT WOULD CAUSE ME TO GIVE YOU A WARRANTY? CRAIG [redacted]
we sold Mr [redacted] a car that was sold as is as I stated earlier he could have purchase a warranty and refused to do so.? It is the policy of the company to not do any repairs to a car that is sold as is and this was told to Mr [redacted] at the time of purchase on documents he signed I don't know what else we could have done.? ? Craig [redacted]