S D Firewood Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The items were not nor are they now out of stockI strongly believe that my order was canceled because of a promo code overlapping with a free shipping promotion provided by Laura Geller I want the promotions that the site put out by themselves honored and my order reinstated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We sincerely apologize for [redacted] experience with our customer service representative and for the issue encountered after purchasing the product at a retail store We have contacted [redacted] directly and amicably resolved the matterWe have addressed internally our customer service policies and actioned a quality assurance inquiry for the returned product Sincerely, Laura Geller Beauty, LLC

We sincerely apologize for [redacted] experience with our customer service representative and for the issue encountered after purchasing the product at a retail storeWe have contacted [redacted] directly and amicably resolved the matterWe have addressed internally our customer service policies and actioned a quality assurance inquiry for the returned productSincerely, Laura Geller Beauty, LLC

Laura Geller refunded me for the product, and they called me yesterday They finally tested the foreign object It was a piece of gauge that shouldn't have been in their product I explained to the two women that called me yesterday that this situation has been on going since September The entire process of how I was treated by Laura Geller is unethical and uncalled for I was given the run around and not getting a response from this company to handle their own mistake My face broke out since I used this makeup, and I'm still seeing a dermatologist to treat my skin Laura Geller needs to recall this product due to the health hazard I told the two women that called me yesterday that I would NEVER buy any of their products again, and the way I was treated was DISGUSTING!!! After that, I hung up This company is a JOKE!!! I want compensated for all of my time lost while their employees acted like juveniles not handling this matter when it was first brought to their attention and dermatologist bills paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The items were not nor are they now out of stockI strongly believe that my order was canceled because of a promo code overlapping with a free shipping promotion provided by Laura Geller I want the promotions that the site put out by themselves honored and my order reinstated.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have resolved the customer's complaint issue with a desired settlement consisting of a full order refundThe original delivery order issue was a result of a mixup at a warehouse and we apologize for any inconvenience it may have causedSincerely, Laura G*** Beauty LLC

At this time, I have been contacted directly by Laura Geller Beauty LLC regarding complaint ID ***, however my complaint has NOT been resolved because: I had to call Laura Geller Beauty LLC again and demanded to speak to a manager since I never received a phone call. I
finally spoke to a manager in the corporate office. She said that she was going to refund me for the purchase price of the makeup and have the foreign object tested once they got the product back and contact me. They sent me a return label to send the defective product back. I've yet to receive a follow up call in regards to what the foreign object was in the makeup. Their products should be recalled, and the business should be shut down. The lack of customer service and safety shows
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Stephanie K***

Dear Revdex.com:
I made numerous attempts to contact Laura Geller Customer Service because the Customer Service Line was just a recorded message and all you could do was leave a message that was never returnedNor do emails get a responseWhen I called and listened to the message,
I opted to try random digit extensions and eventually spoke with Mahir who said my order was shipped on Wednesday, Dec *** On Dec **, 2016, I also attempted to verify this and again ask for a tracking numberI just didn't understand how a tracking number cannot be accessedI again tried the random digit extentions (I think it is 124) and finally got Mahir againShe didn't give me a tracking number, something about a glitch in their system but told me that I would receive my order the next dayShe asked if I would send her an email and she did give me her email addressMahir told me that she was not going to be in the officeI was also told that I would not be charged for this order The order did come at the end of the business day on Friday, Dec **, but it was missing a complete kitI sent an email explaining the missing item and asked why was I not told that the item was not available? I didn't expect a response but I did ask that I be emailed by the end of business day on Tuesday, Dec **, I never received an email by the end of business, Tuesday, Dec **, I logged into the Laura Geller Website looking for some clues It still lists my order as processingI clicked onto my order as that was the only working link and I noticed there was a note at the bottom of the page. *** *** *** *** **
*** *** ** *** *** ** *** *** * *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** ** *** ** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ***Hopefully, I will get my refund (I noticed they did the same for the other person who had a similar issue) and this issue will be resolvedI just wish Laura Geller Customer Service Provided Customer Service and answered the phones messages and/or emails.Thank you

We sincerely apologize for *** *** experience with our customer service representative and for the issue encountered after purchasing the product at a retail store We have contacted *** *** directly and amicably resolved the matterWe have addressed internally our customer service policies and actioned a quality assurance inquiry for the returned product Sincerely, Laura Geller Beauty, LLC

Laura Geller refunded me for the product, and they called me yesterday. They finally tested the foreign object. It was a piece of gauge that shouldn't have been in their product. I explained to the two women that called me yesterday that this situation has been on going since September 2015. The entire process of how I was treated by Laura Geller is unethical and uncalled for. I was given the run around and not getting a response from this company to handle their own mistake. My face broke out since I used this makeup, and I'm still seeing a dermatologist to treat my skin. Laura Geller needs to recall this product due to the health hazard. I told the two women that called me yesterday that I would NEVER buy any of their products again, and the way I was treated was DISGUSTING!!! After that, I hung up. This company is a JOKE!!! I want compensated for all of my time lost while their employees acted like juveniles not handling this matter when it was first brought to their attention and dermatologist bills paid.

We have resolved the customer's complaint issue with a desired settlement consisting of a full order refund The original delivery order issue was a result of a mixup at a warehouse and we apologize for any inconvenience it may have caused Sincerely, Laura G*** Beauty LLC

The issue reported has been resolvedThe customer was fully refunded as the order was cancelled due to the shortage of product availability.Sincerely,Laura Geller Beauty, LLC

At this time, I have been contacted directly by Laura Geller Beauty LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:  I had to call Laura Geller Beauty LLC again and demanded to speak to a manager since I never received a phone call.  I...

finally spoke to a manager in the corporate office.  She said that she was going to refund me for the purchase price of the makeup and have the foreign object tested once they got the product back and contact me.  They sent me a return label to send the defective product back.  I've yet to receive a follow up call in regards to what the foreign object was in the makeup.  Their products should be recalled, and the business should be shut down.  The lack of customer service and safety shows.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Stephanie K[redacted]

We sincerely apologize for [redacted] experience with our customer service representative and for the issue encountered after purchasing the product at a retail store. We have contacted [redacted] directly and amicably resolved the matter. We have addressed internally our customer service policies and actioned a quality assurance inquiry for the returned product. Sincerely, Laura Geller Beauty, LLC

Dear Revdex.com:
I made numerous attempts to contact Laura Geller Customer Service because the Customer Service Line was just a recorded message and all you could do was leave a message that was never returned. Nor do emails get a response. When I called and listened to the message,...

I opted to try random 3 digit extensions and eventually spoke with Mahir who said my order was shipped on Wednesday, Dec [redacted] 2016. On Dec **, 2016, I also attempted to verify this and again ask for a tracking number. I just didn't understand how a tracking number cannot be accessed. I again tried the random 3 digit extentions (I think it is 124) and finally got Mahir again. She didn't give me a tracking number, something about a glitch in their system but told me that I would receive my order the next day. She asked if I would send her an email and she did give me her email address. Mahir told me that she was not going to be in the office. I was also told that I would not be charged for this order.  The order did come at the end of the business day on Friday, Dec **, 2016 but it was missing a complete kit. I sent an email explaining the missing item and asked why was I not told that the item was not available?  I didn't expect a response but I did ask that I be emailed by the end of business day on Tuesday, Dec **, 2016. I never received an email by the end of business, Tuesday, Dec **, 2016. I logged into the Laura Geller Website looking for some clues.  It still lists my order as processing. I clicked onto my order as that was the only working link and I noticed there was a note at the bottom of the page. [redacted]
[redacted]Hopefully, I will get my refund (I noticed they did the same for the other person who had a similar issue) and this issue will be resolved. I just wish Laura Geller Customer Service Provided Customer Service and answered the phones messages and/or emails.Thank you.

The issue reported has been resolved. The customer was fully refunded as the order was cancelled due to the shortage of product availability.Sincerely,Laura Geller Beauty, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

[Your Answer Here]  
 The items were not nor are they now out of stock. I strongly believe that my order was canceled because of a promo code overlapping with a free shipping promotion provided by Laura Geller.  I want the promotions that the site put out by themselves honored and my order reinstated. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Laura Geller refunded me for the product, and they called me yesterday.  They finally tested the foreign object.  It was a piece of gauge that shouldn't have been in their product.  I explained to the two women that called me yesterday that this situation has been on going since September 2015.  The entire process of how I was treated by Laura Geller is unethical and uncalled for.  I was given the run around and not getting a response from this company to handle their own mistake.  My face broke out since I used this makeup, and I'm still seeing a dermatologist to treat my skin.  Laura Geller needs to recall this product due to the health hazard.  I told the two women that called me yesterday that I would NEVER buy any of their products again, and the way I was treated was DISGUSTING!!!  After that, I hung up.  This company is a JOKE!!!  I want compensated for all of my time lost while their employees acted like juveniles not handling this matter when it was first brought to their attention and dermatologist bills paid.