March 26, The Revdex.com In reference to ID# [redacted] To whom it may concern, This letter is to address the circumstances that happened between February and February On our first visit to the property we found the unit had a water circulating pump that had completely seized, in order to replace the circulating pump the whole system had to be drainedThe customer wanted to address the problem in the least expensive way possibleThe original installation of the system did not include appropriate means to automatically remove air from the system as is the norm of current installationsWe made the repairs to the system on the initial call to the property and refilled the systemThe initial call took nearly hours to completeThe following day we were called back to the property for areas of the home not heating properly, we bled the air from the system again in order to get heat to the affected areas of the homeWhen a system is drained and refilled, air tends to get circulated thru the radiant lines throughout the homeThe addition of an automatic air elimination system helps to remove this air and avoid buildup of air and thereby eliminating air locks in the systemOur return visit consisted of approximately hoursThe third call to the home the technician addressed these other issues of not having an automatic air elimination device installed on the system and also brought up about the overall condition of the systemThe unit is an older boiler that is showing signs of wear and its ageThe other company that followed could not possibly speak to the necessity of the replacement pump as the new one was in place at that timeThe original pump was seized which will not pump any water, a condition that would have precluded any attempt to eliminate air from the systemWe are happy to work with any customer and offer a 100% satisfaction guarantee on all work that we completeWe were not made aware that the homeowner was displeased as we would have addressed thisWe are happy to send a different person from our company at no charge to the homeowner to make any and all recommendations concerning the equipment in questionIf you should have any questions, please do not hesitate to contact usRegards, [redacted] ***Office Manager
March 26, 2015 The Revdex.com In reference to ID# [redacted] To whom it may concern, This letter is to address the circumstances that happened between February 3 2015 and February 13 2015 On our first visit to the property we found the unit had a water circulating pump that had completely...
seized, in order to replace the circulating pump the whole system had to be drained. The customer wanted to address the problem in the least expensive way possible. The original installation of the system did not include appropriate means to automatically remove air from the system as is the norm of current installations. We made the repairs to the system on the initial call to the property and refilled the system. The initial call took nearly 5 hours to complete. The following day we were called back to the property for areas of the home not heating properly, we bled the air from the system again in order to get heat to the affected areas of the home. When a system is drained and refilled, air tends to get circulated thru the radiant lines throughout the home. The addition of an automatic air elimination system helps to remove this air and avoid buildup of air and thereby eliminating air locks in the system. Our return visit consisted of approximately 2 hours. The third call to the home the technician addressed these other issues of not having an automatic air elimination device installed on the system and also brought up about the overall condition of the system. The unit is an older boiler that is showing signs of wear and its age. The other company that followed could not possibly speak to the necessity of the replacement pump as the new one was in place at that time. The original pump was seized which will not pump any water, a condition that would have precluded any attempt to eliminate air from the system. We are happy to work with any customer and offer a 100% satisfaction guarantee on all work that we complete. We were not made aware that the homeowner was displeased as we would have addressed this. We are happy to send a different person from our company at no charge to the homeowner to make any and all recommendations concerning the equipment in question. If you should have any questions, please do not hesitate to contact us. Regards,[redacted]Office Manager
March 26, The Revdex.com In reference to ID# [redacted] To whom it may concern, This letter is to address the circumstances that happened between February and February On our first visit to the property we found the unit had a water circulating pump that had completely seized, in order to replace the circulating pump the whole system had to be drainedThe customer wanted to address the problem in the least expensive way possibleThe original installation of the system did not include appropriate means to automatically remove air from the system as is the norm of current installationsWe made the repairs to the system on the initial call to the property and refilled the systemThe initial call took nearly hours to completeThe following day we were called back to the property for areas of the home not heating properly, we bled the air from the system again in order to get heat to the affected areas of the homeWhen a system is drained and refilled, air tends to get circulated thru the radiant lines throughout the homeThe addition of an automatic air elimination system helps to remove this air and avoid buildup of air and thereby eliminating air locks in the systemOur return visit consisted of approximately hoursThe third call to the home the technician addressed these other issues of not having an automatic air elimination device installed on the system and also brought up about the overall condition of the systemThe unit is an older boiler that is showing signs of wear and its ageThe other company that followed could not possibly speak to the necessity of the replacement pump as the new one was in place at that timeThe original pump was seized which will not pump any water, a condition that would have precluded any attempt to eliminate air from the systemWe are happy to work with any customer and offer a 100% satisfaction guarantee on all work that we completeWe were not made aware that the homeowner was displeased as we would have addressed thisWe are happy to send a different person from our company at no charge to the homeowner to make any and all recommendations concerning the equipment in questionIf you should have any questions, please do not hesitate to contact usRegards, [redacted] ***Office Manager
March 26, 2015 The Revdex.com In reference to ID# [redacted] To whom it may concern, This letter is to address the circumstances that happened between February 3 2015 and February 13 2015 On our first visit to the property we found the unit had a water circulating pump that had completely...
seized, in order to replace the circulating pump the whole system had to be drained. The customer wanted to address the problem in the least expensive way possible. The original installation of the system did not include appropriate means to automatically remove air from the system as is the norm of current installations. We made the repairs to the system on the initial call to the property and refilled the system. The initial call took nearly 5 hours to complete. The following day we were called back to the property for areas of the home not heating properly, we bled the air from the system again in order to get heat to the affected areas of the home. When a system is drained and refilled, air tends to get circulated thru the radiant lines throughout the home. The addition of an automatic air elimination system helps to remove this air and avoid buildup of air and thereby eliminating air locks in the system. Our return visit consisted of approximately 2 hours. The third call to the home the technician addressed these other issues of not having an automatic air elimination device installed on the system and also brought up about the overall condition of the system. The unit is an older boiler that is showing signs of wear and its age. The other company that followed could not possibly speak to the necessity of the replacement pump as the new one was in place at that time. The original pump was seized which will not pump any water, a condition that would have precluded any attempt to eliminate air from the system. We are happy to work with any customer and offer a 100% satisfaction guarantee on all work that we complete. We were not made aware that the homeowner was displeased as we would have addressed this. We are happy to send a different person from our company at no charge to the homeowner to make any and all recommendations concerning the equipment in question. If you should have any questions, please do not hesitate to contact us. Regards,[redacted]Office Manager