S. E. Cemeteries of Virginia, Inc.

To Whom it May Concern,
I have reviewed the comments in the complaint and, while I cannot speak to the events that occurred in February (as I was not at Dale Memorial Park), I can shed light on the memorial issue
Please find *** the original contract completed by *** ** and *** ** *** **on 4-18-1970. They purchased a bronze memorial (item number 4) without scrolls (underlined) for people.
The second contract shows *** *** purchased a scroll for *** *** on 3-3-at a cost of $when he passed away
To add the name information for *** *** her scroll will need to be purchased. The current price of this bronze scroll is $535.00, plus tax. I will waive the $processing fee to assist the client family
*** *** *** should contact *** *** at Dale Memorial Park to complete the contract for the scroll
Should there be any further questions please feel free to contact me at *** *** Thank you, *** *** ***

Hello Ms***,
12.8000001907349px">I have reached out to *** *** *** and will be meeting with him today, Wednesday, 3/at 11:am. Signal Hill Memorial Park will be moving Mr*** brother at no charge. I was not aware that someone at Signal Hill Memorial Park said that Mr.*** brother would be moved for free but once I became aware of the commitment a staff member made, I honored the commitment
Please contact me if you have any questions

RE : Complaint ID# [redacted] The order we received from Mr[redacted] at Patrick Memorial Gardens is not a Vet match memorial,
"">which is what Mrs[redacted] originally purchased from Signal Hill Memorial ParkWe have sent a proof to Mrs[redacted] to approve the orderOnce we receive approval from Mrs[redacted], we will order the marker and the production of the marker could take approximately to weeks from the time of the orderWe will notify Mr[redacted] once the order has been placed and we receive an estimated ship date

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the response from [redacted] she states that the order she received from me was not a Vet match memorial, which she states in her response is what Mrs. [redacted] ordered originally. Please refer to the two attachments I have sent with my refusal. The order I sent was for a Vet match memorial, as you can see. This order was placed at the end of August 2015, and I have not received ANY response from Ms. [redacted]. I have place several phone calls, with no return call. I demand that she call me and speak to me. I have sent proper documentation including copies of Ms. [redacted] driver license to show that I represent her. This memorial should have been in our possession by this time. I place similar orders on a daily basis and items are received within 8 weeks.
Regards,
[redacted]

My mother's name is [redacted]  I am not sure who I spoke with but it has been several people in the office at Dale Memorial.  Most of these people never returned my call. I didn't think it would get to this point so I didn't memorize names. The office is small..not too many...

employees there.  The plaque is STILL NOT THERE. My mother passed away February 14th 2014.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I have visited Signal Hill Memorial Park yesterday (Thursday, March 19, 2015) and all my issues were resolved in a very nice manor. Thanks to all that helped me with this issue. I consider this complaint resolved.[redacted]

Ms. [redacted] is correct that the previous owner of the cemetery created additional spaces in a cemetery garden and named them the same as ones that already existed.  While we cannot change this we have updated her file and all records to show the addition on the map so there will be no...

further confusion.  Ms. [redacted] also has a copy of the map showing where her burial spaces are and the location for the bench.I was not in the office the day that Ms. [redacted] visited (Saturday 4/30), but did speak with her on Monday 5/2 and met with her on Tuesday 5/3 to review the proper site and determine where the bench is to be placed.
Due to all the rain received this week I am hesitant to place the bench.  We are planning on placing it on Monday 5/9.
To the best of my knowledge Ms. [redacted] was satisfied with the actions taken.  I attempted to call her today to ensure there were no additional issues/concerns on her part.  I got her voice mail and left a message.
Please do let me know if there is something else needed from me.  Thanks so much, JeriAnn L[redacted], General Manager-Dale Memorial Park

My mother's prepaid marker was never ordered. I live out of town and was shocked to find out by a friend that it wasn't there months later. After calling and speaking to a manager, I was told it would be in soon. When it finally arrived, Emily sent a picture of it. It was missing the inscription. I have e-mailed Emily several times to find out what could be done but she has not responded. Very unprofessional

Review: Patrick Memorial Gardens has been contracted by Mrs. [redacted] to place an order and send information to Ms. Emily M[redacted] of Signal Hill Memorial Park for a bronze memorial. On August 28, 2015, we mailed a package (certified mail) and other than the return signature confirmation, have had no contact with Emily M[redacted]. We have left numerous messages, and she has not responded. We have not received the bronze memorial and do not know if it has been ordered.Desired Settlement: We want Emily M[redacted] to return our call and verify that the order has been placed and give us an approximate date of receipt.

Business

Response:

RE : Complaint ID# [redacted] The order we received from Mr. [redacted] at Patrick Memorial Gardens is not a Vet match memorial, which is what Mrs. [redacted] originally purchased from Signal Hill Memorial Park. We have sent a proof to Mrs. [redacted] to approve the order. Once we receive approval from Mrs. [redacted], we will order the marker and the production of the marker could take approximately 8 to 12 weeks from the time of the order. We will notify Mr. [redacted] once the order has been placed and we receive an estimated ship date.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In the response from [redacted] she states that the order she received from me was not a Vet match memorial, which she states in her response is what Mrs. [redacted] ordered originally. Please refer to the two attachments I have sent with my refusal. The order I sent was for a Vet match memorial, as you can see. This order was placed at the end of August 2015, and I have not received ANY response from Ms. [redacted]. I have place several phone calls, with no return call. I demand that she call me and speak to me. I have sent proper documentation including copies of Ms. [redacted] driver license to show that I represent her. This memorial should have been in our possession by this time. I place similar orders on a daily basis and items are received within 8 weeks.

Regards,

Review: I have a family Columbaria purchased through Signal Hill Memorial Park and located on 3 burial plots at Signal Hill Memorial Park for the cremated remains of myself and family members. My brother's remains were placed there last November, however when we had the ceremony we found the granite cover plate was improperly cut. In order to continue with our ceremony we(Signal Hill Memorial Park) placed my brothers cremated remains in a adjunct niche. We were told by Signal Officials they would move the remains later at no costs when we have the correct granite cover. Well, I now have the correct cover plate and Signal Hill wants to charge us $1800 for the move and paperwork. We only paid $870 last November for the entire service and burial.Desired Settlement: I feel Signal Hill Memorial Park should honor their commitment to move my brothers remains. This move only requires removing 2 screws, lifting the cover plates off the columbaria and moving the urn, then reinstall these 2 12" X 12" cover plates. 5 minutes max. I think there is also an office paper we need to sign showing the placement in the columbaria.

Business

Response:

Hello Ms. [redacted], I have reached out to [redacted] and will be meeting with him today, Wednesday, 3/18 at 11:00 am. Signal Hill Memorial Park will be moving Mr. [redacted] brother at no charge. I was not aware that someone at Signal Hill Memorial Park said that Mr.[redacted] brother would be moved for free but once I became aware of the commitment a staff member made, I honored the commitment. Please contact me if you have any questions.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I have visited Signal Hill Memorial Park yesterday (Thursday, March 19, 2015) and all my issues were resolved in a very nice manor. Thanks to all that helped me with this issue. I consider this complaint resolved.

Review: Apparently the cemetery has the same plot numbers in two different sections. They will not get their maps or files corrected. They keep telling me my purchased plot is in one section when in reality it is in a different section. No one at this cemetery knows what is going on and I feel like I am in a circus every time I have to talk to someone there. The only way to get them to listen to me is to raise my voice. I would like a notarized map with my CORRECT plots indicated so this craziness will stop and when I die I will get buried in the correct location. I am totally embarrassed for this company and how the do business. It is quite pitiful to say the least.Desired Settlement: I want my sisters bench installed in the correct location and I want a map of all my plots notarized indicating their correct location. If I can't get the locations corrected soon I will have my attorney handle the issue.

Business

Response:

Ms. [redacted] is correct that the previous owner of the cemetery created additional spaces in a cemetery garden and named them the same as ones that already existed. While we cannot change this we have updated her file and all records to show the addition on the map so there will be no further confusion. Ms. [redacted] also has a copy of the map showing where her burial spaces are and the location for the bench.I was not in the office the day that Ms. [redacted] visited (Saturday 4/30), but did speak with her on Monday 5/2 and met with her on Tuesday 5/3 to review the proper site and determine where the bench is to be placed.Due to all the rain received this week I am hesitant to place the bench. We are planning on placing it on Monday 5/9.To the best of my knowledge Ms. [redacted] was satisfied with the actions taken. I attempted to call her today to ensure there were no additional issues/concerns on her part. I got her voice mail and left a message.Please do let me know if there is something else needed from me. Thanks so much, JeriAnn L[redacted], General Manager-Dale Memorial Park

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: On January 27, 2015 I ordered memorial plaques for a niche at the cemetary and paid $1,400 for services. The plaques have not been delivered.

About a month ago, I called for a status but no response was forthcoming. Two weeks ago I called again and spoke to [redacted] who said a [redacted] would return my call. So far, no one has contacted me for my update.Desired Settlement: I would like to know the status of my order and get the order completed.

Business

Response:

Revdex.com spoke with the manager at the company who stated that they received the work order back, and the niche plates were installed today, 7/20/15.

Review: My mom passed away on February 14, 2014. She and my dad had already contracted with [redacted] for plots, etc years ago. (He passed away in 1997.). I have been EXTREMELY disappointed with [redacted] service in handling my mom's burial. First, no one, not one person, contacted me before the day of the service even though I had called and left a message or probably messages. I had to rely on [redacted] staff for information. Therefore, instead of being able to pay for the digging fee before the day of the service, incredibly tackily [redacted] asked me to stop at the office and pay the fee after the actual graveside service ended. Now I have left multiple messages and even paid at least one in person visit inquiring as the my mom's grave maker. Almost 7 months later it is not there and since NO ONE EVER RETURNS my calls I have no idea where it is or even if it will be delivered.

I have been told [redacted] is changing hands. I can't tell you how much I don't care about that. They only had one opportunity to get the service correct and in my opinion they blew it. I want to request now someone intervene on my behalf to have my mom's marker placed. I have absolutely no patience with these unprofessional unresponsive people anymore.

Thank you for your help. I await your reply.Desired Settlement: My mom's name marker on her grave places NOW. a written and verbal apology for all.

Consumer

Response:

My mother's name is [redacted] I am not sure who I spoke with but it has been several people in the office at Dale Memorial. Most of these people never returned my call. I didn't think it would get to this point so I didn't memorize names. The office is small..not too many employees there. The plaque is STILL NOT THERE. My mother passed away February 14th 2014.

Business

Response:

To Whom it May Concern,

I have reviewed the comments in the complaint and, while I cannot speak to the events that occurred in February (as I was not at Dale Memorial Park), I can shed light on the memorial issue.

Please find [redacted] the original contract completed by [redacted] and [redacted]. on 4-18-1970. They purchased a bronze memorial (item number 4) without scrolls (underlined) for 2 people.

The second contract shows [redacted] purchased a scroll for [redacted] on 3-3-1997 at a cost of $165.00 when he passed away.

To add the name information for [redacted] her scroll will need to be purchased. The current price of this bronze scroll is $535.00, plus tax. I will waive the $135.00 processing fee to assist the client family.

[redacted] should contact [redacted] at Dale Memorial Park to complete the contract for the scroll.

Should there be any further questions please feel free to contact me at [redacted] Thank you, [redacted]