S & J Auto Sales

Put a partial down payment on a vehicle to be purchased at later date Was informed that vehicle in question needed a part / or parts replaced I told the salesperson that I wouldn't be able to take possession for at least two weeks so they would have time to take care of things During this two week period, I tried calling listed numbers to get an update on the vehicle and other info but no one answered phones After second attempt, I received a call from the owner, ***I explained that no one has been answering office phones He seemed surprised and apologized for the inconvenience, gave me another number for some one to speak with (which I called), but she knew nothing about the vehicle in question She provided me with another number to whom should've known of the status of said vehicle Again, no answer Continued attempted communications these past days to no avail This time, not even returned calls Left message on office number expressing great disappointment and frustration Decided to demand return of down payment

We have spoken to [redacted] We have proof where we sent in her paperwork to the Department of Revenue back when she first purchased the carWe sent a check along with the paperwork that we paid for this title to be registered Somehow, the paperwork was misplaced after we sent it offWe apologize for the inconvenience this has been to Ms [redacted] Her new title has been ordered by fast track method to expedite the process As soon as we receive it we will fast track it back in for expedited processingWe have spoken with Ms [redacted] and reassured her that the title will be registered asapThanks ***

Complaint: [redacted] I am rejecting this response because: this issue was not resolved! Customer service continued to be below par Product was not ready for possession after approximately one month of service/repairs Resolution: Sought product from alternative dealer Due to this action, I was not refunded $down payment Regards, [redacted] ***

In response to Mr. [redacted] complaint, the sale was made on Saturday 4/22/2017 because we are closed on Sundays. Most of the complaint is true except for the fact that my staff or myself being rude. My solution is for the car to be returned to the dealership in the same condition as it was taken...

in and to refund all monies paid to S&J by Mr. [redacted], especially since he has failed to insure the vehicle as it is a state law.