S & J Builders And Restoration Services

S&J gave the owners a great product and they are using it every dayWe do not refund for work completedThat is his decision not to use S&J in the future, but the offer still stands for a 10% discount, which means we are doing the job for cost Respectfully, [redacted] President / Estimator S & J Builders and Restoration Services, Inc

Good afternoon [redacted] ***, RE: [redacted] complaint >Thank you again for re-sending this complaint to me againAs I stated on your voice mail we get a lot of infected emails to our system every day from “Revdex.com” so we set our firewall very tight to try to stop them I've reviewed this project with my staff and do not believe this was a shoddy workmanship job as stated in the complaintDuring the insurance restoration project and extra bathroom remodel that was requested by the owners, they did point things out to my project ManagerThe owners were living at the property during the construction and they walked the job site every evening and of course would notice items they had questions or concerns aboutS&J would always be available within a timely manner to talk to them or walk the site to address their concernsIt is not reasonable to think an owner will not have questions or concerns during the process I've listed the customers complaints and replies below 1) Water damage: The soaking tub valve was installed and it did not have a hand held spray attachmentThe owners used the tub -times before they noticed the water dripping from the recess light in the Kitchen below on the evening of 12/14/and our PM talked to the owner and they set up a time our EMS tech to inspect the property on the following morning 12/15/AMIt was determined that a cap was not installed on the diveline and when the customers pulled on the diveknob located on the valve it opened the valve to the uncapped line(this should have been capped to prevent this from happening by mistake) During that inspection S&J located elevated moisture levels in the ceiling drywall and open up the tile apron in front of the tub and located elevated moisture in the sub flooring around the tub wasteA dry out plan was created to minimize the amount of building materials to be removedThis was done to speed up the overall restoration timeThe equipment set was Dehumidifier and air movers in the Kitchen and dehumidifier and air mover in the Master bathroomThis amount of equipment would not make the house inhabitable and our crews work all the time with customers on equipment usage and dry time extension if the equipment needs to be shut down during sleeping hours S&J scheduled the repairs to the tile apron and to the small pin holes for moisture checks in the Kitchen drywall for the same day as the EMS equipment was removed 12-19- 2) Wrong shower door unit: My Project manager ordered a framed shower door unit when it was to be ordered as a frame-lessOriginal install date was 12/9/was reordered and the frame-less unit was installed 12-23-after the Water damage repairs were completed 3) Scratched sinks: Original top mount Lav sinks were removed by another AAA Vendor Owner and PM observed a chip on one of the sinks and the new granite vanity top came with two new under mounted sinksNo extra cost to S&J or owners for new sinks 4) Broken overlay: S&J Builders installed a T molding between the Master bathroom tile floor and the Master Bedroom wood flooringIt was reported to the PM by the Owners that there was a crack in the transition S&J inspected the transition and observed a small crack in the T moldingThis crack could have been caused by wood check or someone stepping on the transition prior to the mastic settingS&J Builders ordered a replacement transition and re installed it without a question 5) Sharp tile corners: Where the tile tub deck, front and side aprons come together there is a in the tile which makes a pointThe customers were concerned about the point in the tile and their children hitting itS&J Polished the edge to soften the edge Number and of owners concerns were document by the PM and put on our punch listThese corrections were handled during the punch list itemsIt is more efficient to punch the job at one time and we had repairs related to the tub valve leak 6) Payment: The billing was slower do to we had to calculate the electrical usage during S&J warranty dry out and I did not want to rush over an invoice and say know we are completed “pay us” when we caused the water damageIt was our intent to give the customers time to use their new bathroom and give them comfort that there were no other problems before billing 7) Hole in drywall: During the original drywall repair one of the workers missed stepped and stepped into the hole cut in the sub floor for the tub wasteThe damaged drywall was cut out and replaced the same day and no delay was created 8) Texture on lights: Orange peel texture was sprayed on the recessed light bulbs and one trimThe techs had the lights on during the spraying of the texture of the Kitchen ceiling for better lightThey should have masked the lights and used floor lightsS&J cleaned the over spray from the bulbs trim on the same day as the texture was sprayed 9) Electrical credit: S&J credited the account for power used for EMS equipment Based off SDG&E billing rate and Equipment KW usage S&J Builders addressed and took care of all the customers concerns and we do not credit jobs for work completedS&J Builders is willing to give the customer a 10% credit coupon for any future work contracted with S&J Builders Please let me know if you need anything else Respectfully, [redacted] President S&J Builders and Restoration Services Inc 619-449-x ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The complaint as stated times is NOT about the final productS&J has confirmed their workers made errors repeatedly that delayed the completion date by days after what they promisedAnother words they were off by 1/of their estimated timeWhen I get a contract that stated the job is done in months and then it is completed in month I would say that is not fulfilling the obligationI'm sure if I had been days late or had paid 1/of the price, they would feel differentIt is this attitude that "oh well we FINALLY did the job" without any regards to what was promised, that I find disconcerting from an "A" rated Revdex.com companyIf that is how businesses are rated I am very disappointed] Regards, [redacted]