In a tale of unfortunate events, I ventured into the realm of S&J Motors, hoping for a reliable ride. Purchasing a 2009 Honda CR-V for about $15,000 during the chaotic used car market induced by COVID (sale date May 29), I thought I had struck a fair deal. But little did I know, this was just the beginning of a costly ordeal. Two months later, the car suffered a blown head gasket, leaving me stranded and seeking assistance from the extended warranty I had purchased for about $1,400. To my dismay, TruWarranty denied coverage, citing "heat damage" as the reason, while S&J Motors, the dealership I trusted, offered no support either.
Desperate for resolution, I discovered that the warranty contract conveniently excluded heat damage and forced arbitration rather than allowing a fair legal process. Feeling betrayed, I realized that S&J Motors had sold me a useless warranty, leaving me with a total loss of about $16,400 and a broken vehicle. Their lack of accountability and failure to stand behind their product demonstrated a disregard for customer satisfaction and a desire to separate me from my hard-earned money.
Recently bought a nice Honda Civic for a good, fair price. A couple weeks later the blower fan stopped working so we call to see if they could help us. They made time to look at the car at our convenience and after some surprisingly good diagnostics, replaced the HVAC control switch module. During the process they treated my wife great and had her on her way with no charge and a smile. As a car guy, I appreciate that what they did was far from the easiest job in the world. As most dealers do, they gave us what the charge would have been and I found it to be quite reasonable. They will be our first stop for our next car purchase.
Desperate for resolution, I discovered that the warranty contract conveniently excluded heat damage and forced arbitration rather than allowing a fair legal process. Feeling betrayed, I realized that S&J Motors had sold me a useless warranty, leaving me with a total loss of about $16,400 and a broken vehicle. Their lack of accountability and failure to stand behind their product demonstrated a disregard for customer satisfaction and a desire to separate me from my hard-earned money.
Recently bought a nice Honda Civic for a good, fair price. A couple weeks later the blower fan stopped working so we call to see if they could help us. They made time to look at the car at our convenience and after some surprisingly good diagnostics, replaced the HVAC control switch module. During the process they treated my wife great and had her on her way with no charge and a smile. As a car guy, I appreciate that what they did was far from the easiest job in the world. As most dealers do, they gave us what the charge would have been and I found it to be quite reasonable. They will be our first stop for our next car purchase.