S M C

In late January I decided to look into adding products from the "Smart Living Company". I was not allowed to see nor discuss the cost of the products until AFTER we paid a fee to them. Hence I was not really not able to make a good determination on whether the membership fee and the products would be a sound business decision, without paying the first $39.95 (it was ok I thought - I can cancel). After paying the $39.95 on Feb. 02, 2014, I was able to see the product cost, the expenses involved and was able to determine that the products were no cheaper than buying them locally at our Dollar General, or Family Dollar - some of the products were the same. However, if we stayed with Smart Living Company we would have to pay higher prices, and shipping on top of that. On Feb. 6, 2014, I spoke with Joshua Brill, I called 1-800-345-4762, the "member services"... explained to him that I was not interested in doing business with Smart Living Company and wanted my account closed. He obliged to do so. I accept that the $39.95 charged to my card on 2/3/2014 was valid. However, I called on 3/7/14 and spoke with "someone" to make sure everything was closed, and was assured it was... I called the same number, "member services." Lo and behold on 3/8/2014 I was charged another $39.95, we made a call, again... was told the money would be refunded. I did not see a refund when, 4/8/2014 rolled around, nor did I see another charge. On 5/19/2014 (not 5/8/2014) but 5/19/2014, I was charged $79.90 again. I called on 5/19/2014, the same "member services" number and was put on hold.... hold... hold... then disconnected. I called back - Spoke with "Gion", he told me that there were no charges and that it was ecomm depart - was transferred and spoke with Jesus - who says it was the member department - after being transferred all over the place - we got "Saralyn" who offered to help get my refund for $119.85. She was to call me back - she didnt I called. Her tune changed and they had no record of my previous calls.