S & M Electric

Hello,This was an amazing customer and I enjoyed helping her get her laptop replacedAll user data that was able to be backed up and restored wasAlso, customer stated prior to me leaving that she had a current backup on a seperate USB driveI offered to copy her data anyway from the old defective unit to the new oneOf the data that was discussed, I did copy relevant data to new drive.During my last call with Doreen, it was discussed that I would initially call her backBut we also discussed her looking further onto her backup drive for her data as wellI never heard back from customer but I also did not take the time to call her back either.At this point, I am willing to assist Doreen in any way possibleI have opened a support ticket on our side so that this does not slip through the cracks again? The support ticket will be emailed to customer and she can call Arizona Onsite at her convenience to setup a support call or a visit to the home.My apologizes to Doreen and am looking forward to speaking with her soon.Paul ~

Hello,This was an amazing customer and I enjoyed helping her get her laptop replacedAll user data that was able to be backed up and restored wasAlso, customer stated prior to me leaving that she had a current backup on a seperate USB driveI offered to copy her data anyway from the old
defective unit to the new oneOf the data that was discussed, I did copy relevant data to new drive.During my last call with Doreen, it was discussed that I would initially call her backBut we also discussed her looking further onto her backup drive for her data as wellI never heard back from customer but I also did not take the time to call her back either.At this point, I am willing to assist Doreen in any way possibleI have opened a support ticket on our side so that this does not slip through the cracks again The support ticket will be emailed to customer and she can call Arizona Onsite at her convenience to setup a support call or a visit to the home.My apologizes to Doreen and am looking forward to speaking with her soon.Paul ~

This will remain an unresolved complaint until MrA*** can fully restore all my document, music and outlook files to my laptopI expect him to contact me with a firm date and time to complete the restoration Yes, I did state that I had a “ClickFree” backup device when he picked up my old unit however he declined to take it with himMy laptop was being replaced because of a damaged screen; the hard drive was intactIf MrA*** had copied the relevant data to a new drive as he states in his response, then I would have all my document, music and outlook files so there would be no complaint.I believe that he did backup my files since he mentioned on several occasions that I had a lot of data. In fact, it exceeded the capacity of the device he was using to back up the data and he had to start over on a new deviceHowever only the picture files were copied to my new laptop.Yes, the last time we spoke MrA*** asked me about my backup unit. I did research this but since both the new laptop and the old laptop had the same name, the files from my old unit were overwritten with the new unit’s files leaving me with no backup data from my old laptop. “Performing file/data backup” was part of the work order and ultimately it was his responsibility to copy the data to the new laptop. On 1/31/MrA*** stated he would contact me later that day and would use the remote feature he installed on my computer to see if he could determine where the files were locatedHe asked me to think of several file names so he could try to find them. Since once again he never returned my call, I pursued this Revdex.com complaint. I just want MrA*** to deliver what was contracted forSee attachments

This will remain an unresolved complaint until MrA*** can fully restore all my document, music and outlook files to my laptopI expect him to contact me with a firm date and time to complete the restoration Yes, I did state that I had a “ClickFree” backup device when he picked up my old unit however he declined to take it with himMy laptop was being replaced because of a damaged screen; the hard drive was intactIf MrA*** had copied the relevant data to a new drive as he states in his response, then I would have all my document, music and outlook files so there would be no complaint.I believe that he did backup my files since he mentioned on several occasions that I had a lot of data. In fact, it exceeded the capacity of the device he was using to back up the data and he had to start over on a new deviceHowever only the picture files were copied to my new laptop.Yes, the last time we spoke MrA*** asked me about my backup unit. I did research this but since both the new laptop and the old laptop had the same name, the files from my old unit were overwritten with the new unit’s files leaving me with no backup data from my old laptop. “Performing file/data backup” was part of the work order and ultimately it was his responsibility to copy the data to the new laptop. On 1/31/MrA*** stated he would contact me later that day and would use the remote feature he installed on my computer to see if he could determine where the files were locatedHe asked me to think of several file names so he could try to find them. Since once again he never returned my call, I pursued this Revdex.com complaint. I just want MrA*** to deliver what was contracted forSee attachments

Hello,This was an amazing customer and I enjoyed helping her get her laptop replacedAll user data that was able to be backed up and restored wasAlso, customer stated prior to me leaving that she had a current backup on a seperate USB driveI offered to copy her data anyway from the old
defective unit to the new oneOf the data that was discussed, I did copy relevant data to new drive.During my last call with Doreen, it was discussed that I would initially call her backBut we also discussed her looking further onto her backup drive for her data as wellI never heard back from customer but I also did not take the time to call her back either.At this point, I am willing to assist Doreen in any way possibleI have opened a support ticket on our side so that this does not slip through the cracks again The support ticket will be emailed to customer and she can call Arizona Onsite at her convenience to setup a support call or a visit to the home.My apologizes to Doreen and am looking forward to speaking with her soon.Paul ~

Vehicle loans taken out through financial institutions require the borrower to maintain full coverage insurance. The member is required to provide proof of the insurance upon receiving a secured loan. We attempted to notify Dean several times starting July 25, 2017. Each letter
sent to his home address including the final certificate notice which Dean confirmed receipt, was mailed to the address provided by the member on the initial application. The $charged was due to the members insurance policy date effective later than the loan date. This was a lapse in insurance coverage for this loan. Upon receiving proper notification and documentation from the member, the Collateral Protection Insurance portion that was not used has been refunded to the borrower