Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] they never contacted me via phone or email to resolve this matter! never offered to give me my money back! I have saved on my phon the orgadd the price was for $and stated in good working condition it never worked right from the startthis deep fryer was from the 80's which was never stated and when calling the company that made it(keating) was told they don't even make parts for it.you cant tell me they tested this deep fryer and didn't smell the gas leak we noticed it right awayI new this fryer was not going to be new but if he is such a great business owner he would have tried making this right, I'm sorry but I feel I was ripped offI don't feel I should have to bring it back down there to get my money back when it should never have been sold in the first placeI have his deep fryer here wrapped up and in the same condition I got I can and will get notericed statements from everyone in volved on this end that it was not in working order
I am responding to the complaint from a customerI did advertise this unit on EBay for $1,I did state it was removed in working condition when it was removed and it wasWe also advertised it with no returns allowed She had contacted me by phone to purchase it and would be sending her technician and two friends to pick up the unitThey came down, inspected the unit and offered me $1,for itI agreed and told them it was sold as is There was a retail price on there for $3,995.00, and this unit new sold for $20,I received a call several days later stating they had a problem with the unitI talked to their technician to identify the problemI then had my technician talk to their technicianThey identified the problem as a leak in the manifoldMy technician gave him two suggestions to repair and their technician stated that he does not do that type of workI asked my technician what the cost would be to repair something of this natureHe stated it would cost approximately $We were not aware of the problem beforehand as she accuses me ofI did state to her that since you bought the item at a wholesale price I would have to charge you for repairsAs far as the fresh wrench marks that she had stated, I feel her technician or maintenance man had something to do with thisI did email her and stated that I would buy back the unit for $1,and she has not responded sinceI feel that I am being very generous and fair in this offerWe do have a sign posted in the front office that states all items returned are subject to a 40% restocking fee for new or used equipmentS&P Equipment has been doing business for over years with no complaintsWe service the Roundy's corporation and over restaurantsOur eBay store has a 100% satisfaction rating with transactionsWe have sold on eBay since November 16, I feel that this customer purchased this unit at a whole sale price and as a as is condition thinking the unit was going to be newAgain, I feel that I was very generous in my offerI will contact her to make things right and offer her $1,if she returns it intactThanks for your time, [redacted] S&P Equipment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] they never contacted me via phone or email to resolve this matter! never offered to give me my money back! I have saved on my phon the orgadd the price was for $and stated in good working condition it never worked right from the startthis deep fryer was from the 80's which was never stated and when calling the company that made it(keating) was told they don't even make parts for it.you cant tell me they tested this deep fryer and didn't smell the gas leak we noticed it right awayI new this fryer was not going to be new but if he is such a great business owner he would have tried making this right, I'm sorry but I feel I was ripped offI don't feel I should have to bring it back down there to get my money back when it should never have been sold in the first placeI have his deep fryer here wrapped up and in the same condition I got I can and will get notericed statements from everyone in volved on this end that it was not in working order
I am responding to the complaint from a customerI did advertise this unit on EBay for $1,I did state it was removed in working condition when it was removed and it wasWe also advertised it with no returns allowed She had contacted me by phone to purchase it and would be sending her technician and two friends to pick up the unitThey came down, inspected the unit and offered me $1,for itI agreed and told them it was sold as is There was a retail price on there for $3,995.00, and this unit new sold for $20,I received a call several days later stating they had a problem with the unitI talked to their technician to identify the problemI then had my technician talk to their technicianThey identified the problem as a leak in the manifoldMy technician gave him two suggestions to repair and their technician stated that he does not do that type of workI asked my technician what the cost would be to repair something of this natureHe stated it would cost approximately $We were not aware of the problem beforehand as she accuses me ofI did state to her that since you bought the item at a wholesale price I would have to charge you for repairsAs far as the fresh wrench marks that she had stated, I feel her technician or maintenance man had something to do with thisI did email her and stated that I would buy back the unit for $1,and she has not responded sinceI feel that I am being very generous and fair in this offerWe do have a sign posted in the front office that states all items returned are subject to a 40% restocking fee for new or used equipmentS&P Equipment has been doing business for over years with no complaintsWe service the Roundy's corporation and over restaurantsOur eBay store has a 100% satisfaction rating with transactionsWe have sold on eBay since November 16, I feel that this customer purchased this unit at a whole sale price and as a as is condition thinking the unit was going to be newAgain, I feel that I was very generous in my offerI will contact her to make things right and offer her $1,if she returns it intactThanks for your time, [redacted] S&P Equipment