Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As seen in the pictures attached, there are several quality of application flaws in the paintI unfortunately cannot attach more than photos, but I have taken over that show how much work is left to be done. I do not accept the business response because: The main issue here is that he scheduled several touch up appts and failed to appear, and then completely failed to respond. We agreed to complete touch ups after I put my house back together from a full remodel and paint- I had clothes out of closets, my kitchen cabinets empty and furniture displaced Very difficult to analyze flaws with so much chaos Either way, we AGREED to complete all final touch ups after the holidays, and after my stuff was put back. The SW rep was not wearing proper identification, only viewed one piece of baseboard in my living room and did not look in the bathrooms etcHe did not confirm if the paint was washableHe DID NOT leave me with any reports or findings His visit was very rude and awkward I do not want any further third parties in my home. Additionally, if the bathroom issues are due to ventilation, why is the streaking visible in my half bath where there isn't a shower or bath? It's simply flat paint that shows water from people even drying their hands I installed a brand new ventilation system valued at $prior to painting in the master bathroom that is equipped with music and lights, and a in fanVentilation in this bathroom is not an issue. As you can see in the photos, I have to hire painters to fix these issues I no longer want to work with this business and would like my money back as the quality of work is not what I paid for. Regards,
*** ***
Followed up on complaint with customer by taking a 3rd party service professional from *** *** Paint to the home for further inspection of all issues listed. It was the professionals opinion that the paint was not the cause of any visible damage, nor was it caused by the method,
system, and/or approach the painters used during the painting process in it's entirety. The water streaks in the bathroom, as well as moisture build up, most likely due to poor ventilation system, and household members not using the exhaust fan It is a common problem in bathrooms for the gypsum within drywall to hold moisture from the steam caused by taking hot showers and bathsMade attempts to come to an agreement with customer upon first notification of said issues and during our visit with the *** *** professional the areas which was shown to us were collectively an hours worth of rework that we were willing to do even though only a few small areas were our responsibilityHowever, after our initial visit she continued having multiple upgrades that include some form of carpentry and held us off. Because of which, she continued sending new photos and texts of other new areas found that she insisted was our responsibility as wellWhen asked of her to submit a list of all areas which she'd felt needed redone she sent a response with nearly an entire Interior repaintWith over years in the industry, and after working with hundreds of customers on hundreds of homes inside and out, we only increase our system and approach to better perfect each and every project, and have had little to no complaints. However, when we do we are always prompt in correcting the situationAlso after each project we always, and I emphasize always, do a final walk through and inspection with every customer to ensure their satisfaction before they sign off on project completionI had informed Mrs*** the day prior to completion that we'd be finished the following day and her husband, who she said wouldn't be present the following day to join in the inspection, would do a walk through and mark any areas that he felt needed correctedUpon our arrival we noticed blue tape in all areas he'd noticed and there were areas that I myself as a 20+ year professional painter, who is very prideful and particular of his product, would not have noticed, and so we fixed all said areas prior to all else leftWhile we were doing our last minute touch ups Mrs*** also did her walk through and brought other areas of concern to our attention which we corrected immediately to her likingCustomer completed the walk through when the initial work was completed, signed off with no issues noted and paid in full so we are not understanding why customer states that the majority of the job was unfinished. Customer was also reminded about the hour call policy to schedule a follow up to correct any further issues noticed within a week period, at the time she signed off on completed job. Customer instead waited months to call with issues instead of scheduling within the hours for the touch ups to be made before the weeks were up following project completionSo we did what we felt was the professional decision by having the third party professional from *** *** inspect the issues along with us to make the determination rather or not it was the paint, painters, or possible household damages/issues, which we determined collectively that it was in fact done after the painting took place and during further upgrades as well as other factors unmentionedThe reason we handled the situation in this manner is because I felt that the information we had been given by Mrs*** regarding the issues was due to similar situations that transpired while we were working in her homeWith that being said, We have access to all project receipts showing which products were used, we have a professional from SW willing to support these statements, and a lawyer on hand for any legal action that needs to be pursuedHowever, we are willing to still work with Mrs*** with correcting the original issues that were checked during the first inspection, that were our responsibility, and while there, have the professional from *** *** come out again, and bring yet another prowith him to further inspect other areas that have recently been added to the complaint list, and if there are any that either we or SW are responsible for, we will correct those as well, free of chargeI can also take and use products that are harmful to paint, scrub the paint off my walls, and take pictures alsoBut in order to ensure honesty, and the fact that these new issues are not self made, and that of our negligence, I cannot, and will not warrant said areas without being able to have a bias third party professional come out and view areas him or herself and make the determination as to what caused said issues, as we did the first timeI do apologize for the delay in responding to this complaint, however, it was not without good reasonI am also very sorry that things worked out in this manner, and wish they could have been very different,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As seen in the pictures attached, there are several quality of application flaws in the paintI unfortunately cannot attach more than photos, but I have taken over that show how much work is left to be done. I do not accept the business response because: The main issue here is that he scheduled several touch up appts and failed to appear, and then completely failed to respond. We agreed to complete touch ups after I put my house back together from a full remodel and paint- I had clothes out of closets, my kitchen cabinets empty and furniture displaced Very difficult to analyze flaws with so much chaos Either way, we AGREED to complete all final touch ups after the holidays, and after my stuff was put back. The SW rep was not wearing proper identification, only viewed one piece of baseboard in my living room and did not look in the bathrooms etcHe did not confirm if the paint was washableHe DID NOT leave me with any reports or findings His visit was very rude and awkward I do not want any further third parties in my home. Additionally, if the bathroom issues are due to ventilation, why is the streaking visible in my half bath where there isn't a shower or bath? It's simply flat paint that shows water from people even drying their hands I installed a brand new ventilation system valued at $prior to painting in the master bathroom that is equipped with music and lights, and a in fanVentilation in this bathroom is not an issue. As you can see in the photos, I have to hire painters to fix these issues I no longer want to work with this business and would like my money back as the quality of work is not what I paid for. Regards,
*** ***
Followed up on complaint with customer by taking a 3rd party service professional from *** *** Paint to the home for further inspection of all issues listed. It was the professionals opinion that the paint was not the cause of any visible damage, nor was it caused by the method,
system, and/or approach the painters used during the painting process in it's entirety. The water streaks in the bathroom, as well as moisture build up, most likely due to poor ventilation system, and household members not using the exhaust fan It is a common problem in bathrooms for the gypsum within drywall to hold moisture from the steam caused by taking hot showers and bathsMade attempts to come to an agreement with customer upon first notification of said issues and during our visit with the *** *** professional the areas which was shown to us were collectively an hours worth of rework that we were willing to do even though only a few small areas were our responsibilityHowever, after our initial visit she continued having multiple upgrades that include some form of carpentry and held us off. Because of which, she continued sending new photos and texts of other new areas found that she insisted was our responsibility as wellWhen asked of her to submit a list of all areas which she'd felt needed redone she sent a response with nearly an entire Interior repaintWith over years in the industry, and after working with hundreds of customers on hundreds of homes inside and out, we only increase our system and approach to better perfect each and every project, and have had little to no complaints. However, when we do we are always prompt in correcting the situationAlso after each project we always, and I emphasize always, do a final walk through and inspection with every customer to ensure their satisfaction before they sign off on project completionI had informed Mrs*** the day prior to completion that we'd be finished the following day and her husband, who she said wouldn't be present the following day to join in the inspection, would do a walk through and mark any areas that he felt needed correctedUpon our arrival we noticed blue tape in all areas he'd noticed and there were areas that I myself as a 20+ year professional painter, who is very prideful and particular of his product, would not have noticed, and so we fixed all said areas prior to all else leftWhile we were doing our last minute touch ups Mrs*** also did her walk through and brought other areas of concern to our attention which we corrected immediately to her likingCustomer completed the walk through when the initial work was completed, signed off with no issues noted and paid in full so we are not understanding why customer states that the majority of the job was unfinished. Customer was also reminded about the hour call policy to schedule a follow up to correct any further issues noticed within a week period, at the time she signed off on completed job. Customer instead waited months to call with issues instead of scheduling within the hours for the touch ups to be made before the weeks were up following project completionSo we did what we felt was the professional decision by having the third party professional from *** *** inspect the issues along with us to make the determination rather or not it was the paint, painters, or possible household damages/issues, which we determined collectively that it was in fact done after the painting took place and during further upgrades as well as other factors unmentionedThe reason we handled the situation in this manner is because I felt that the information we had been given by Mrs*** regarding the issues was due to similar situations that transpired while we were working in her homeWith that being said, We have access to all project receipts showing which products were used, we have a professional from SW willing to support these statements, and a lawyer on hand for any legal action that needs to be pursuedHowever, we are willing to still work with Mrs*** with correcting the original issues that were checked during the first inspection, that were our responsibility, and while there, have the professional from *** *** come out again, and bring yet another prowith him to further inspect other areas that have recently been added to the complaint list, and if there are any that either we or SW are responsible for, we will correct those as well, free of chargeI can also take and use products that are harmful to paint, scrub the paint off my walls, and take pictures alsoBut in order to ensure honesty, and the fact that these new issues are not self made, and that of our negligence, I cannot, and will not warrant said areas without being able to have a bias third party professional come out and view areas him or herself and make the determination as to what caused said issues, as we did the first timeI do apologize for the delay in responding to this complaint, however, it was not without good reasonI am also very sorry that things worked out in this manner, and wish they could have been very different,