Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ SRC is very sorry if Mrs [redacted] had a bad experienceIt does say on the payment website that it can take business days for SRC to receive the paymentOur online check payments are collected by a web company that processes and collects the payments for usIt is possible for Mrs [redacted] to set up an automatic payment on this web siteIt would come out of her account every month and then her billing would never be behindAnother option would be to pay the billing for a year and get a 6% discount off the total due for a year, also eliminating a past due billing situationThere is an automatic reconnection fee that bills when service has been stopped and I have waived that fee for this instance only and the account noted as suchMrs [redacted] 's payment has now been received and her service has been reinstatedShe spoke to us on 1/11/and requested that we continue her service and not bring in the garbage cart
Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ SRC is very sorry if Mrs [redacted] had a bad experienceIt does say on the payment website that it can take business days for SRC to receive the paymentOur online check payments are collected by a web company that processes and collects the payments for usIt is possible for Mrs [redacted] to set up an automatic payment on this web siteIt would come out of her account every month and then her billing would never be behindAnother option would be to pay the billing for a year and get a 6% discount off the total due for a year, also eliminating a past due billing situationThere is an automatic reconnection fee that bills when service has been stopped and I have waived that fee for this instance only and the account noted as suchMrs [redacted] 's payment has now been received and her service has been reinstatedShe spoke to us on 1/11/and requested that we continue her service and not bring in the garbage cart