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S & R Towing Inc

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My vehicle was on a evidence hold at their Aguanga, CA location. When I picked my vehicle up the battery was missing. Not only has S & R towing refused to help pay for a new battery, their staff is completely unhelpful and have no regard for your feelings. A lady named [redacted] that I have had to deal with there, makes promises to get to the bottom of it and call you back but never does. She also is very rude, Customer service is lacking big time! They make accusations about you and take NO responsibility at all! From the moment I called to arrange to pick up my vehicle they were extremely rude. Their employees smoke in the facility that they were keeping vehicles in. As far as an evidence hold, I question their ability to properly hold any state evidence, when there is a lack of security, the vehicles just left out in the open around whom ever. There was cigarette butts all under my vehicle when I got there. There wasn't even camera's so we cant find out what happened to my battery while in their care. Now I am out of a battery for my vehicle. I couldn't even get a "sorry this happened" from them. They just didn't care point blank. Its sad because this company works for the city and does all the CHP tows. Its our tax dollars that pay them. As a resident of Murrieta whom pays these taxes, I find it unacceptable that we are paying these people to be this rude and uncaring to people of our community. Shame on our CHP.

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Description: Towing - Automotive

Address: 3199 Tyler St, Carlsbad, California, United States, 92008

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