[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is truly a shame and poor customer service to make a customer wait over weeks for a final disposition when the product is obviously defective and needed replaced per warranty Accepting their offer does not mean I agree with their practice of customer support
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am sending *** at Brother a copy of the requested receipts
Regards,
*** ***
Brother swapped this machine on 8/5/with a brand new PTP750W, along with issuing an a full detail inspections on the following replacements the customer received
Executive Office
Brother International
Brother recommends if the labeler is not used often , just once or twice a week, removing the cassette tape from the machine will extend the battery life of the PTH
As an accommodation we can offer AAA batteries at no charge to the customer for any inconvenience that has occurred
Please contact Customer Relations at *** Monday through Friday from 9:00am to 5:00pm EST if you have any further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Sometimes troubleshooting can very in depth and detailed which can not be via email. We have made every attempt to contact [redacted] to troubleshoot his issue. He can bring the machine to one of our Authorized Servcie Centers in his area if he does not want to troubleshoot the problem. Brother will cover any mechincal or electronical error the machine might have under the one (1) year manufacture warranty from the purcahse date. [redacted] will have to bring the machine there with his proof of purchase. The link below will bring [redacted] to our Authorized Service Centershttp://www.brother-usa.com/service/Best Regards,Customer RelationsBrother International
Dear Revdex.com,On September 24,2014 we replaced the customer's Brother HL2280DW under the manufacture warranty terms. Accoring to tracking number [redacted] via [redacted] the machine was delievered on Friday September 26, 2014. Please let us know if you have any further questions or...
concerns at [redacted]Best Regards,Executive OfficeBrother International
Dear Revdex.com,Brother has offered to replace [redacted] MFCJ4710DW today (August 4th, 2014). His replacement machine will arrive in two (2) business days. We will be supplying a pre-paid packing slip as well so he can return his malfunctioning machine.Best Regards,Customer...
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,Brother has attempted to reach out to [redacted] twice on Friday August 29th 2014 but were unable to leave a voice message. We tried again on Wednesday September 3, 2014 and there was an issue of communication with the customer and the call was lost. Our agent called back and...
went to voice message this time and a message was left. Our customer service number is [redacted] which are opened Monday through Friday from 9:00am to 7:00 pm EST.Best Regards,Customer RelationsBrother International
Dear Revdex.com,Brother has supplied the following link: http://www.brother.ca/default.aspx[redacted] can contact Brother Canada with the following link. Brother-USA cannot offer any further assistance with her issue.Best Regards,Customer RelationsBrother International
Complaint: [redacted]
I am rejecting this response because: If possible, I prefer to be contacted via E-mail at [redacted]Seeing how I went down to their nearest Service Center in [redacted] for repair and was rejected because my machine cost so little, even though it's brand new - it's the least they can do for resolution.
Regards,
[redacted]
Brother International can issue to replace [redacted] PTH100 under our warranty terms and conditions. However, as we advised in our response on 7/21/14 if the machine is not used often, then removing the cassette tape from the machine will extend the battery life of when using the PTH100.
Executive Office at Brother can be reached Monday-Friday from 9:00am to 5:00pm EST at [redacted] for further details.
Best Regards,
Executive Office
Brother International
Dear Customer,Your Brother MFCJ6710DW is still under the manufacture warranty terms and conditon. Please contact Brother cusotmer service at [redacted] If we find a mechincal or electronical issue with the machine we can offer to replace the machine under warranty.Best...
Brother has followed up with *** *** on 7/18/14. We are awaiting proof of purchase for the toner cartridges
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is truly a shame and poor customer service to make a customer wait over weeks for a final disposition when the product is obviously defective and needed replaced per warranty Accepting their offer does not mean I agree with their practice of customer support
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am sending *** at Brother a copy of the requested receipts
Regards,
*** ***
Brother swapped this machine on 8/5/with a brand new PTP750W, along with issuing an a full detail inspections on the following replacements the customer received
Executive Office
Brother International
Brother recommends if the labeler is not used often , just once or twice a week, removing the cassette tape from the machine will extend the battery life of the PTH
As an accommodation we can offer AAA batteries at no charge to the customer for any inconvenience that has occurred
Please contact Customer Relations at *** Monday through Friday from 9:00am to 5:00pm EST if you have any further questions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Sometimes troubleshooting can very in depth and detailed which can not be via email. We have made every attempt to contact [redacted] to troubleshoot his issue. He can bring the machine to one of our Authorized Servcie Centers in his area if he does not want to troubleshoot the problem. Brother will cover any mechincal or electronical error the machine might have under the one (1) year manufacture warranty from the purcahse date. [redacted] will have to bring the machine there with his proof of purchase. The link below will bring [redacted] to our Authorized Service Centershttp://www.brother-usa.com/service/Best Regards,Customer RelationsBrother International
Dear Revdex.com,On September 24,2014 we replaced the customer's Brother HL2280DW under the manufacture warranty terms. Accoring to tracking number [redacted] via [redacted] the machine was delievered on Friday September 26, 2014. Please let us know if you have any further questions or...
concerns at [redacted]Best Regards,Executive OfficeBrother International
Dear Revdex.com,Brother has offered to replace [redacted] MFCJ4710DW today (August 4th, 2014). His replacement machine will arrive in two (2) business days. We will be supplying a pre-paid packing slip as well so he can return his malfunctioning machine.Best Regards,Customer...
RelationsBrother International
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,Brother has attempted to reach out to [redacted] twice on Friday August 29th 2014 but were unable to leave a voice message. We tried again on Wednesday September 3, 2014 and there was an issue of communication with the customer and the call was lost. Our agent called back and...
went to voice message this time and a message was left. Our customer service number is [redacted] which are opened Monday through Friday from 9:00am to 7:00 pm EST.Best Regards,Customer RelationsBrother International
Dear Revdex.com,Brother has supplied the following link: http://www.brother.ca/default.aspx[redacted] can contact Brother Canada with the following link. Brother-USA cannot offer any further assistance with her issue.Best Regards,Customer RelationsBrother International
Complaint: [redacted]
I am rejecting this response because: If possible, I prefer to be contacted via E-mail at [redacted]Seeing how I went down to their nearest Service Center in [redacted] for repair and was rejected because my machine cost so little, even though it's brand new - it's the least they can do for resolution.
Regards,
[redacted]
Brother International can issue to replace [redacted] PTH100 under our warranty terms and conditions. However, as we advised in our response on 7/21/14 if the machine is not used often, then removing the cassette tape from the machine will extend the battery life of when using the PTH100.
Executive Office at Brother can be reached Monday-Friday from 9:00am to 5:00pm EST at [redacted] for further details.
Best Regards,
Executive Office
Brother International
Dear Revdex.com,Brother has attached our official reply along with our warranty statement for theHL-3170CDW.Best Regards,Customer Relations
Dear Customer,Your Brother MFCJ6710DW is still under the manufacture warranty terms and conditon. Please contact Brother cusotmer service at [redacted] If we find a mechincal or electronical issue with the machine we can offer to replace the machine under warranty.Best...
Regards,Customer RelationsBrother International