S-S Enterprises of WI

It has taken me a while to gather all the information to put together a letter to respond to this ridiculous complaint by this disturbed woman As you will see by the attached letter I have documented the entire incident, and I have a witness to back up the true version of what happened Please review this and get back to me.Thank you, The last week of March I was contacted by a [redacted] of [redacted] ** To install some new quartz counter tops she was planning to purchase from Menards Inc I went to her home to look at the project and found out that she already purchased a faucet and had done a preliminary design of the counter tops with Menards When I checked the sketch she showed me I discovered that almost all the measurements were incorrect I changed those measurements on that sheet, and took the sketch to Menards on my own time as we had no agreement at this time to do any work I spent an hour there changing all the dimensions for the new countertops and getting a preliminary estimate price for the countertops I then used the price estimate to create a proposal for the removal and disposal of the old countertops and sink, and the purchase and installation of the new quartz countertops with an under mount stainless steel sink and the customers faucet A template was ordered to check the job before ordering the material, and I determined that there were still errors in the order so I spent another hour and a half at Menards getting that corrected so I thought [redacted] in cabinets told me the computer would not let him place the sink exactly where is should have been, but that it would have to be 1” over further from the wall because of the J joint in the material I told him it needed to be correct because there is only a 33” sink base cabinet to fit the sink in, and the sink was 32” He told me that the one inch would be ok as I could cut one side wall of the cabinet to make it fit We also ordered four loose quartz backsplashes to be applied in the field I also had to remove her dishwasher from under the old countertops to remove the screws holding down the top This required me to disconnect the water supply in order to get the dishwasher out of the space which required me to shut off all the hot water in the condo because the valve for that supply line did not shut off The dishwasher was not installed to code as there was no electrical shutoff for it in the kitchen area and it was hard wired all the way back to the breaker box I never charged Ms [redacted] anything for all this extra work The air gap unit for the dishwasher was hard piped copper direct to a separate P-trap under the sink and would not work with the new sink and countertop I pointed this out to her and she told me I did not know what I was talking about and she called Roto Rooter who sent out a young guy to come look at it He agreed that the old air gap would not work, and said it would need to be changed to the new style Ms [redacted] then took this guy to the basement and tried to tell him that she wanted him to finish this job because she did not think I knew what I was talking about and she said that company has done so much work for her in the past and they were so good and knew what they were doingI told him and her that is not going to happen as I have a signed contract to do this work and I have already done most of it Then I found out the kitchen faucet that she bought needed a four hole mounting system as it has a separate sprayer unit I told her that will not work with her countertops as there are only three holes and we need to mount the air gap I asked her to go with me to Menards to exchange it (because she said she is too afraid to drive that far because of her mental condition) and she refused to do that and told me to just take it back and get the correct unit I spent another hour trying to find a single mounting hole unit that would work in her new countertops that had the high arch feature in the finish she wanted I again did not charge her anything for this time I also had to purchase the sink strainer basket units as she did not get those with the sink Two men spent two hours shimming and leveling her particle board cabinets before we could attempt to install the new quartz tops When the order was delivered I discovered that all four backsplashes were incorrectly made as the ends that were to show were not polished as they should have been So I went back to Menards again and had them reorder the backsplashes correctly I installed the two smaller tops with no problems at all but when we went to install the sink CT we discovered the sink cutout hole was actually two and one half inches off center over the dishwasher from where it was supposed to be So we then had to take the quartz sink top unit back to the garage as it obviously had to be reordered as it was not cut per the specifications I gave Menards when it was ordered We then had to reinstall the old countertop and sink so she would have the use of that while we waited for the correct parts to be delivered I asked her at that time if she needed the dishwasher hooked up for now and she said no, she has done dishes by hand for many, many years and it would be fine I also left one kitchen drawer out of the one cabinet and over in the corner as I had to access the screws to remove the CT again later and she said that was ok When I left the condo that day the sink was working fine and all the other drawers were put back in place The incorrect quartz CT was on the cradle in the left side of the garage waiting for Menards to bring the correct units and take the incorrect ones back During the time we were waiting for the order to arrive at the condo she had me install a new sink and faucet and shutoff valves in the main bathroom of the home That was done in a few hours and there was no issue with that When I went to Menards to order the correct piece of quartz because of the sink cutout, I was not charged for that because after [redacted] called the CT manufacturer he found out that his computer design program was not correct and he could order the counter as a one piece instead of two and the sink cutout could be located exactly where it was supposed to be So he did order the replacement top with the correct dimensions to make it all fit I paid a total of $of my money to purchase the new faucet and drain parts and the sink strainers She did not pay me for those parts and later I found out she returned those parts and kept the money The proposal for this work that she signed on March 20, was for a total of $for this work including the cost of the quartz CTs The payment was broken down to two payments, one of $at signing to pay for materials and a little labor, and a final payment of $at the end of the job She however had me take her to Menards where she proceeded to pay for the quartz CTs and the sink for a total of $ That left a total of $owed on the job and I told her I would take part of that to start and she could pay me the rest on completion of the job She then insisted that she would pay the entire amount due up front because she liked and trusted me so much The problem is she only paid me $total in cash that day so she still owes me $on the original proposal So adding up the parts that I had to buy and the balance of the money owed on the proposal she still owes me $ And keep in mind I never charged her anything for all the extra time and running to Menards due to problems with the job that were out of my control I did everything I could to fix those problems for her and give her the project she wanted She told me at one point that she was planning to sell her condo and move to Germantown to be close to her daughters She did not have the condo listed or even a new place purchased to move to At first she was very nice to work with and sent me numerous text messages, as she hates to talk on the phone, telling me how happy she is with my professionalism and my work and she will call me when she needs help in the future, and how excited she is to get this work done I am including all those texts here to exhibit how her demeanor changes after the problem with the one counter top happened March @ 1:pm HER: Thank you so much, mike Fully trust you and known you as someone I can trustable~which I thought When I move, will call on you to be my #guy T Her: hank you so very much sweet one! ME: You are most welcome if you need anything else let me know HER: I should have said, trustable, knowing, one~impresses me with history :) HER: For the legal recor, paid you $1,hundre for kitchen & bathroom labor My ex husband will exploit (Note: She actually paid me $1595) HER: I trusted you Will need to know why you said labor: paid in full We had already paid for the sink Thank , mikeYou are, in my opinion, a respect HER: table contractor Thanks :) April @ 9:am HER: Hi mikeCountertops have been delivered & are in the garage at my homePlease let me know the night before you install so I can empty out the bottom cu HER: pboards Have a good day Dale eScott stFdl, wi April @ 9:am HER: Wondering why you didn,t call about countertop install (because I was in Florida on vacation for a week) ME: Hi Dale I was going to call you this morning because I wanted to arrange to come over and take a look at the counter tops today and do some measuring and checking and getting ready because I'm thinking of doing it probably Monday or Tuesday ME: Will you be available about o'clock for me to come over and do that HER: Yes ME: Okay I will see you then HER: So excitingDaughters & son - in law can,t wait to see it too HER: There's no changing measurements now HER: He just has to put them onI don't get it ME: I didn't say anything about changing measurements I said checking to make sure that everything is correct (it was not possible to check every dimension of each piece do to the way they were strapped to the delivery cradle unit) HER: Talking with elise, you can do that the day of the installLet me know when that will be Don,t need to come today Enjoy your weekend Thank you ME: Who the heck is Elise HER: My daughterShe just had her condo completely redone & it is gorgeous :) HER: You can come, mike :) can,t wait to see this...so exciting HER: Daughters & son - in- law coming for dinner to see We,re all so excited HER: Talked w menards about more measurements & the template I paid for for youMy family will be coming, tooTrust in your work & looking forward to see a HER: modernized kitchen! : HER: Thanks, mikeHave a good weekend! April @ 6:pm HER: Elise wants answers so when is the install ME: Well I don't have that answer yet I think it'll be Tuesday or Wednesday I don't know for sure yet the three backsplashes that are incorrect are being reordered right now by Menards don't know when they will come in but they are on order HER: Hope is install looking great & we will be out of your life :) HER: Forwarding to elise April @ 6:pm ME: I just talked to my helpers and they will be available Wednesday or Thursday so I'm hoping to come there Tuesday and take everything apart and make sure everything is level and ready to go for Wednesday or Thursday install that's as close as I can get right now to it I will let you know if anything changes April @ am HER: Mike will you be coming tomorrow or wednesdayWill remove cupboard items the night before ME: I will be coming tomorrow to take everything apart and Wednesday will put it back together HER: Ok looking forward to it After the incorrect piece of counter top was discovered and reordered this is what happened: April @ 4:pm HER: Where is the quartz counter top? ME: The two pieces that are not right are sitting back on the cradle why? HER: How is it going to get fixed there? ME: They can't fix the countertop, the hole is in the wrong location they're going to make a whole new top in one piece instead of two pieces and the hole will be in the correct spot for the sink ME: I told you I had to order the new top so it will be correct ME: Why did you call Menards and try and confuse poor [redacted] when I already had been there an hour taking care of this and getting it reordered???? May @ 2:pm HER: Take the countop & backsplashes that don,t fit out of my garage It doesn,t belong there & I need both sidesThe painter is coming soon to paint the ga HER: rageMy daughter & I are returning the faucet~not a goosehead I,m hoping menards will send a reputable installer HER: Contacing my lawyer HER: Did leave a message w my lawyers officeI know you have cases against you in april in small claimsI also know you swore & yelled at me in front of o HER: ther servicemen who were hereYou looked to get money from me with pipes & other jobsYou refused to leave when the plumbing man was hereI wasn,t bor HER: n yesterdayYou play a blame gane & use intimidation on your customersI did graduate summa cum laude from college~ not as stupid as you think & have HER: many years of experience dealing with personalities like yours in the prison as a teacher HER: You thought you were walking all over myself & menards because we don,t fight back with you swearing, yelling, rudeness & blame game Actually we all hav HER: e experience with people like you & don,t participate in the game but do see through it HER: My lawyer is getting a copy of this May @3:pm ME: I've explained this to you before I gave Menards the exact dimensions of where that sink should be in that countertop they screwed it up because they claim they couldn't do it and the countertop people made it even worse by moving it even further there was nothing I could do about it until we found out what they did Menards admitted that the computer would not let him do what it was supposed to do and when he called the company the company admitted that they can easily make the peace and one piece and not do the J joint and put the sink wherever we wanted it so that's what they're doing Menards also screwed up the back splashes the edges of them I didn't do that I ordered them exactly the way they were supposed to be so this is not my fault I am doing everything I can to fix this for you and get it here as fast as possible and the two pieces in the garage & backsplashes Menards will be picking those up as a return credit when they deliver the new ones there's nothing I can do about that ME: And for your information I have never had any legal proceedings filed against me for anything there are no cases against me in any court anywhere so I don't know what you're talking about but obviously you don't either and I paid for that faucet and sink strainers out of my money ME: I spent an hour working with the guys at Menards to try and find the right faucet that would work for what we needed it to do there and have a high arc faucet that was the only one we could come up with May @ 12:am HER: I have most of your swearing & ranting recoeded & sent how did you think you could get away with this HER: Also have security on board HER: If you try to intimidate me the police will be here and ready HER: Menards told me to call the police HER: Your friends derrick & rocky HER: In case you want to hurt me, i,m at a relatives & you are watched...maybe want to come clean minus the blame game you poorly play HER: You might want to return $you swindled from me to avoid prosecution HER: A cashiers check for $to give back to me for my attorney that you scammed May @ 1:am HER: Thought you could use up half of my garagage, delay my sale, and disenable the dishwasher Hope you can,t scam & use their homes for deceipt, intimidate HER: on and a place to swear & curse...shame on you May @ 1:am HER: You did nothing here except swear, curse, lie, intimidate~didn,t work, conHopefully no one in the future will be scammed or intimidated by youWhat a tool HER: A best friend of mine has been a fdl detective of mine May @ 1:am HER: Hopefully you won't be able to scam anyone else Menards & I are on to your blame including derrick ...saved and passed on "confusing poor derrick" you HER: are quite the dismall tool~we all know it HER: The police j menards know, michael Menards, store manager told me to call the police HER: I want to know why, but not asking HER: My question is how could you do nothing & think you could charge me & how could you desecrate me & my home with your disrespect, lying & swearing & cursi HER: ng, much less all the rest others you said to me May @ 2:am HER: Also, you need to return for nothing done, sounds like a crook to meReturn the money you insisted ~ but nothing done Shame on you May @ 2:am HER: And your disgusting fake pretending call to give money pretending you gave to someone...sorry for your mom & family b cuz you are a liar ( I have no idea what she is talking about here) May @ 10:am HER: A full refund and I should be pushinf foe all the damage you,ve done to me & the delay in selling my homeFull refund con Pictures, too, of a drawer o HER: n the floor that can not be put back due to you Pay up and get out, con so many people including the law know what you,ve done & hopefully more won,t HER: I should charge you rent, which I told menards, for time you parked yourself here & did nothing, including when the reputable man told you to leave & you HER: refusedSo many people, including menards, want the police to know what you,ve done and and work not done HER: Pay back what you swindled from me, or you will pay in court HER: Contacted the man I had lined up to paint the garageHe will be looking at what you,ve conned HER: The foul lanuage you used in my home, the mess you left in my kitchen & the way others saw you abused me in my homePay back what I gave you $no on ( I uttered one expletive when I found out she was trying to hire rotorooter to finish the job and refused to go to Menards with me to get the right faucet) HER: e gets paid for work they didn,t do much less the money from your delay and doing NOTHING and time I had scheduled for selling my home & others coming to HER: do jobsThe painter is coming today to look at your mess May @ 2:pm HER: Return the money yoy took from meI have witnesses & pictures of how you messed up my home HER: The faucet that you tried to rip me off for has been returned ~no receipt just a bogus "upgrade" as you called it that I didn,t wantAll are on to you ( the faucet I got for her was a moen $unit compared to the cheap Tuscanny unit) HER: , con man HER: Including my lawyer ~ pay up what you stole from me May @ 2:pm ME: Okay you know what you have some very serious mental issues I think you need some professional help I suggest you go get it and stop sending stupid text messages to me at & in the morning I did everything I could to make this job work for you including getting a free replacement countertop and backsplash is to fix this correctly and yet you still keep talking the way you are talking ME: And if you look at the contract you will see that I only wanted money down for buying the countertops and a little bit of labor the rest was due at the end of the job you are the one however who insisted on paying for the countertops yourself and insisted on giving me the labor upfront I did not rip you off or anything when the parts come in I will finish the install and the job will be done just the way it supposed to be you are the one that bought the wrong faucet for the sink not me May @ 2:pm HER: More con You measured then tried to blame menardsI even bought the template for you HER: This is all going to menards & my lawyerPay up HER: You should be paying me for time & intimidation in my home & accomplishing nothing, including setting back the sale of my home HER: Menards, the men working here & my neighbor all told me to call the police on you HER: Lost a lot of sleep over what you,ve pulled on me and menards HER: Menards just called me, you are the one responsible for measurements, not me May @ 4:pm HER: Menards just called me, you are the one responsible for measurements, not me (and I gave all the exact measurements to Menards to order the counter tops) [redacted] - PresidentS-S Enterprises Of WILLCPO Box 273Pewaukee, WI[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]While I don't necessarily "Accept" this response (see reasons stated below) I would like to move on from this horrible experience and do not want to continue with the back and forth I do feel that I took a financial and emotional hit in my experience with Mr*** and just want to make sure that this never happens to anyone else I also want to note that Mr *** did edit the text messages and left certain things outHere are a few things I would like to note in regards to his response:In response to his complaint that the measurements were all wrong from the beginning, that the faucet wasn't usable, and the general conduct of *** visits: The initial measurements are strictly estimates provided by an untrained professional (the customer) to get a estimate on the cost they would pay if they decide to buy the counter tops That is the reason that Menards requires a professional to come in and take true measurements As for the faucet that Mr*** insisted on taking back, that faucet was there at the time of the measurements and therefore the correct holes should have been measured for and installed. Does Mr*** have written documentation from Menards stating this was their fault because they said the measurements he gave were incorrect I can only go based off the discussions I had with Menards I do find it curious that Mr*** had to come several times to take measurements I have since ordered new counter tops and the installers came one time to measure and were able to use the faucet I originally bought They were very professional and friendly. They did not cuss or call me names or yell at me (I have two witnesses to this: the man from MrRooter as well as the man who was installing my blinds on the day Mr*** was there.) They also did not look around my house for other jobs that they could work on as Mr*** did and told me "needed" to be replaced because they were not up to code (which I later confirmed were grandfathered in because of the age of my home). Because of the foul language and names he called me I began to feel fearful and no longer felt comfortable having him in my home to complete the job.I have lost a lot of money for an incomplete job and also endured verbal abuse but as I stated earlier, at this point I would like to put all this behind me If Mr*** feels in his conscious that he deserves to be paid $(which for the record he sent me a text saying "paid in full") for an incomplete job and doesn't want to refund part of the money I paid for labor costs, that is his prerogative And yes, my demeanor did change as the job went on because I liked and trusted him in the beginning but after being shouted at and called stupid, I no longer felt he was such a great guy The reason I did pay him up front, (which he said to me "I'll take you to the bank right now if you want.") is because at the time I thought he was such a nice guy and I am a very trusting person I guess I am naive in that respect and have learned a lesson to never pay for a service before it is completed.If this ends here, I at least hope that he learned from this and that he will treat future customers with respect and gratitude for their business as all customers should be treated No one should ever have to go through the experience I did with MrSchultz
Regards,
*** ***

It has taken me a while to gather all the information to put together a letter to respond to this ridiculous complaint by this disturbed woman.  As you will see by the attached letter I have documented the entire incident, and I have a witness to back up the true version of what...

happened.  Please review this and get back to me.Thank you, The last week of March 2015 I was
contacted by a [redacted] of [redacted].
To install some new quartz counter
tops she was planning to purchase from Menards Inc.  I went to her home to look at the project and
found out that she already purchased a faucet and had done a preliminary design
of the counter tops with Menards.  When I
checked the sketch she showed me I discovered that almost all the measurements
were incorrect.  I changed those
measurements on that sheet, and took the sketch to Menards on my own time as we
had no agreement at this time to do any work. 
I spent an hour there changing all the dimensions for the new
countertops and getting a preliminary estimate price for the countertops.  I then used the price estimate to create a
proposal for the removal and disposal of the old countertops and sink, and the
purchase and installation of the new quartz countertops with an under mount
stainless steel sink and the customers faucet. 
A template was ordered to check the job before ordering the material,
and I determined that there were still errors in the order so I spent another
hour and a half at Menards getting that corrected so I thought.  [redacted] in cabinets told me the computer would
not let him place the sink exactly where is should have been, but that it would
have to be 1” over further from the wall because of the J joint in the
material.  I told him it needed to be
correct because there is only a 33” sink base cabinet to fit the sink in, and
the sink was 32”.  He told me that the
one inch would be ok as I could cut one side wall of the cabinet to make it
fit.  We also ordered four loose quartz
backsplashes to be applied in the field. 
I also had to remove her dishwasher from under the old countertops to
remove the screws holding down the top. 
This required me to disconnect the water supply in order to get the
dishwasher out of the space which required me to shut off all the hot water in
the condo because the valve for that supply line did not shut off.  The dishwasher was not installed to code as
there was no electrical shutoff for it in the kitchen area and it was hard
wired all the way back to the breaker box. 
I never charged Ms [redacted] anything for all this extra work.  The air gap unit for the dishwasher was hard
piped copper direct to a separate P-trap under the sink and would not work with
the new sink and countertop.  I pointed
this out to her and she told me I did not know what I was talking about and she
called Roto Rooter who sent out a young guy to come look at it.  He agreed that the old air gap would not
work, and said it would need to be changed to the new style.  Ms [redacted] then took this guy to the basement
and tried to tell him that she wanted him to finish this job because she did
not think I knew what I was talking about and she said that company has done so
much work for her in the past and they were so good and knew what they were
doing. I told him and her that is not going to happen as I have a signed
contract to do this work and I have already done most of it.  Then I found out the kitchen faucet that she
bought needed a four hole mounting system as it has a separate sprayer unit.  I told her that will not work with her
countertops as there are only three holes and we need to mount the air gap.  I asked her to go with me to Menards to
exchange it (because she said she is too afraid to drive that far because of
her mental condition) and she refused to do that and told me to just take it back
and get the correct unit.  I spent
another hour trying to find a single mounting hole unit that would work in her
new countertops that had the high arch feature in the finish she wanted.  I again did not charge her anything for this
time.  I also had to purchase the sink
strainer basket units as she did not get those with the sink.   Two
men spent two hours shimming and leveling her particle board cabinets before we
could attempt to install the new quartz tops. 
When the order was delivered I discovered that all four backsplashes
were incorrectly made as the ends that were to show were not polished as they
should have been.  So I went back to
Menards again and had them reorder the backsplashes correctly.  I installed the two smaller tops with no
problems at all but when we went to install the sink CT we discovered the sink
cutout hole was actually two and one half inches off center over the dishwasher
from where it was supposed to be.  So we
then had to take the quartz sink top unit back to the garage as it obviously
had to be reordered as it was not cut per the specifications I gave Menards
when it was ordered.  We then had to
reinstall the old countertop and sink so she would have the use of that while
we waited for the correct parts to be delivered.  I asked her at that time if she needed the
dishwasher hooked up for now and she said no, she has done dishes by hand for
many, many years and it would be fine.  I
also left one kitchen drawer out of the one cabinet and over in the corner as I
had to access the screws to remove the CT again later and she said that was
ok.  When I left the condo that day the
sink was working fine and all the other drawers were put back in place.  The incorrect quartz CT was on the cradle in
the left side of the garage waiting for Menards to bring the correct units and
take the incorrect ones back.
During the time we were waiting for
the order to arrive at the condo she had me install a new sink and faucet and
shutoff valves in the main bathroom of the home.  That was done in a few hours and there was no
issue with that.
When I went to Menards to order the
correct piece of quartz because of the sink cutout, I was not charged for that
because after [redacted] called the CT manufacturer he found out that his computer
design program was not correct and he could order the counter as a one piece
instead of two and the sink cutout could be located exactly where it was
supposed to be.  So he did order the
replacement top with the correct dimensions to make it all fit.   
I paid a total of $143.40 of my money
to purchase the new faucet and drain parts and the sink strainers.
She did not pay me for those parts
and later I found out she returned those parts and kept the money.
The proposal for this work that she
signed on March 20, 2015 was for a total of $3995 for this work including the
cost of the quartz CTs.  The payment was
broken down to two payments, one of $2800 at signing to pay for materials and a
little labor, and a final payment of $1195 at the end of the job.  She however had me take her to Menards where
she proceeded to pay for the quartz CTs and the sink for a total of $2254.  That left a total of $1741 owed on the job
and I told her I would take part of that to start and she could pay me the rest
on completion of the job.  She then
insisted that she would pay the entire amount due up front because she liked
and trusted me so much.  The problem is
she only paid me $1595 total in cash that day so she still owes me $146 on the
original proposal.  So adding up the
parts that I had to buy and the balance of the money owed on the proposal she
still owes me $289.40.  And keep in mind
I never charged her anything for all the extra time and running to Menards due
to problems with the job that were out of my control.  I did everything I could to fix those
problems for her and give her the project she wanted.
She told me at one point that she was
planning to sell her condo and move to Germantown to be close to her
daughters.   She did not have the condo
listed or even a new place purchased to move to.  
At first she was very nice to work
with and sent me numerous text messages, as she hates to talk on the phone,
telling me how happy she is with my professionalism and my work and she will
call me when she needs help in the future, and how excited she is to get this
work done.  I am including all those
texts here to exhibit how her demeanor changes after the problem with the one
counter top happened.
March 21 @
1:23 pm
HER: Thank you so much, mike.  Fully
trust you and known you as someone I can trustable~which i  thought. 
When I move, will call on you to be my #1 guy.   T
Her:    
hank you so very much sweet one!
ME:    You are most welcome if you need anything else
let me know 
HER:    
I should have said, trustable, knowing, one~impresses me with history :)
HER:    
For the legal recor, paid you $1,500 hundre for kitchen & bathroom
labor.
My ex husband will exploit  (Note:  She actually paid me
$1595)
HER:    
I trusted you.  Will need to know why you said labor: paid in full.
We had already  paid for the sink.  Thank , mike. You are, in my
opinion, a respect
HER:    
table contractor.  Thanks  :)
April 20 @ 9:53 am
HER:    
Hi mike. Countertops have been delivered & are in the garage at my
home. Please let me know the night before you install so I can empty out the
bottom cu
HER:     
pboards.  Have a good day.  Dale  641 e. Scott st. Fdl,
wi 920 922 7194
April 24 @ 9:58 am
HER:    
Wondering why you didn,t call about countertop install  (because I was in
Florida on vacation for a week)
ME:     Hi Dale I was going to call you this morning
because I wanted to arrange to come over and take a look at the counter tops
today and do some measuring and checking and getting ready because I'm thinking
of doing it probably Monday or Tuesday
ME:    
Will you be available about 2 o'clock for me to come over and do that
HER:    
Yes
ME:    
Okay I will see you then
HER:    
So exciting. Daughters & son - in law can,t wait to see it too
HER:    
There's no changing measurements now



HER:      He just has to
put them on. I don't get it
ME:      I didn't say
anything about changing measurements I said checking to make
sure that everything is correct.  (it was
not possible to check every dimension of each piece do to the way they were
strapped to the delivery cradle unit)
HER:      Talking with
elise, you can do that the day of the install. Let me know when that will be.
Don,t need to come today.  Enjoy your weekend.  Thank you
ME:      Who the heck is
Elise
HER:      My daughter. She
just had her condo completely redone & it is gorgeous :)
HER:      You can come,
mike :)  can,t wait to see this...so exciting
HER:      Daughters &
son - in- law coming for dinner to see.  We,re all so excited
HER:      Talked w menards
about more measurements & the template I paid for for you. My family will
be coming, too. Trust in your work & looking forward to see a
HER:      
modernized kitchen! : 
HER:     
Thanks, mike. Have a good weekend!
April 24 @ 6:35 pm
HER:    
Elise wants answers so when is the install
ME:    
Well I don't have that answer yet I think it'll be Tuesday or Wednesday
I don't know for sure yet the three backsplashes that are incorrect are being
reordered right now by Menards don't know when they will come in but they are
on order
HER:     Hope is install looking great & we will
be out of your life :)
HER:    
Forwarding to elise
April 24 @ 6:24 pm
ME:    
I just talked to my helpers and they will be available Wednesday or
Thursday so I'm hoping to come there Tuesday and take everything apart and make
sure everything is level and ready to go for Wednesday or Thursday install
that's as close as I can get right now to it I will let you know if anything
changes
April 27 @ 10 am
HER:   
Mike will you be coming tomorrow or wednesday. Will remove cupboard
items the night before
ME:    
I will be coming tomorrow to take everything apart and Wednesday will
put it back together
HER:    
Ok looking forward to it
After the incorrect piece of counter top was
discovered and reordered this is what happened:
April 29 @ 4:54 pm
HER:     
Where is the quartz counter top?
ME:     
The two pieces that are not right are sitting back on the cradle why?
HER:    
How is it going to get fixed there?
ME:    
They can't fix the countertop, the hole is in the wrong location they're
going to make a whole new top in one piece instead of two pieces and the hole
will be in the correct spot for the sink.
ME:    
I told you I had to order the new top so it will be correct
ME:    
Why did you call Menards and try and confuse poor [redacted] when I already
had been there an hour taking care of this and getting it reordered????
May 4 @ 2:47 pm
HER:    
Take the countop & backsplashes that don,t fit out of my
garage.  It doesn,t belong there & I need both sides. The painter is
coming soon to paint the ga
HER:    
rage. My daughter & I are returning the faucet~not a
goosehead.  I,m hoping
menards will send a reputable installer
HER:    Contacing my lawyer
HER:     
Did leave a message w my lawyers office. I know you have 2 cases against
you in april in small claims. I also know you swore & yelled at me in front
of o
HER:     
ther servicemen who were here. You looked to get money from me with
pipes & other jobs. You refused to leave when the plumbing man was here. I
wasn,t bor
HER:     
n yesterday. You play a blame gane & use intimidation on your
customers. I did graduate summa cum laude from college~ not as stupid as you
think & have
HER:    
many years of experience dealing with personalities like yours in the
prison as a teacher
HER:    
You thought you were walking all over myself & menards because we
don,t fight back with you swearing, yelling, rudeness & blame game.
Actually we all hav
HER:     
e experience with people like you & don,t participate in the game but
do see through it
HER:    
My lawyer is getting a copy of this
May 4 @3:10 pm
ME:    
I've explained this to you before I gave Menards the exact dimensions of
where that sink should be in that countertop they screwed it up because they
claim they couldn't do it and the countertop people made it even worse by
moving it even further there was nothing I could do about it until we found out
what they did Menards admitted that the computer would not let him do what it
was supposed to do and when he called the company the company admitted that
they can easily make the peace and one piece and not do the J joint and put the
sink wherever we wanted it so that's what they're doing Menards also screwed up
the back splashes the edges of them I didn't do that I ordered them exactly the
way they were supposed to be so this is not my fault I am doing everything I
can to fix this for you and get it here as fast as possible and the two pieces
in the garage & backsplashes Menards will be
picking those up as a return credit when they deliver the new ones there's
nothing I can do about that
ME:    
And for your information I have never had any legal proceedings filed
against me for anything there are no cases against me in any court anywhere so
I don't know what you're talking about but obviously you don't either and I
paid for that faucet and sink strainers out of my money
ME:     
I spent an hour working with the guys at Menards to try and find the
right faucet that would work for what we needed it to do there and have a high
arc faucet that was the only one we could come up with
May 6 @ 12:26 am
HER:     
I have most of your swearing & ranting recoeded & sent how
did  you think you could get away with this
HER:     
Also have security on board
HER:    
If you try to intimidate me the police will be here and ready
HER:    
Menards told me to call the police
HER:    
Your friends derrick & rocky
HER:    
In case you want to hurt me, i,m at a relatives & you are
watched...maybe want to come clean minus the blame game you poorly play
HER:    
You might want to return $1500 you swindled from me to avoid prosecution
HER:    
A cashiers check for $1500 to give back to me for my attorney that you
scammed
May 6 @ 1:01 am
HER:    
Thought you could use up half of my garagage, delay my sale, and
disenable the dishwasher.  Hope you can,t scam & use their homes for
deceipt, intimidate
HER:    
on and a place to swear & curse...shame on you
May 6 @ 1:21 am
HER:     You did nothing here except swear, curse, lie, intimidate~didn,t work,
con. Hopefully no one in the future will be scammed or intimidated by you. What
a tool
HER:    
A best friend of mine has been a fdl detective of mine
May 6 @ 1:40 am
HER:    
Hopefully you won't be able to scam anyone else.  Menards & i
are on to your blame including derrick ...saved and passed on "confusing
poor derrick"  you
HER:    
are quite the dismall tool~we all know it
HER:     
The police j menards know, michael.  Menards, store manager told me
to call the police
HER:    
I want to know why, but not asking
HER:    
My question is how could you do nothing & think you could charge me
& how could you desecrate me & my home with your disrespect, lying
& swearing & cursi
HER:    
ng, much less all the rest others you said to me
May 6 @ 2:09 am
HER:    
Also, you need  to return for nothing done, sounds like a crook to
me. Return
the money you insisted ~ but nothing done.  Shame on you
May 6 @ 2:13 am
HER:    
And your disgusting fake pretending call to give money pretending you
gave
to someone...sorry for your mom & family b cuz you are a liar  ( I have no idea
what she is talking about here)
May 6 @ 10:10 am
HER:    
A full refund and I should be pushinf foe all the damage you,ve done to
me & the delay in selling my home. Full refund con.  Pictures, too, of
a drawer o
HER:    
n the floor that can not be put back due to you.  Pay up and get
out, con  so many people including the law know what you,ve done &
hopefully more won,t
HER:    
I should charge you rent, which I told menards, for time you parked
yourself here & did nothing, including when the reputable man told you to
leave & you
HER:   
refused. So many people, including menards, want the police to know what
you,ve done and and work not done
HER:    
Pay back what you swindled from me, or you will pay in court
HER:   
Contacted the man I had lined up to paint the garage. He will be looking
at
what you,ve conned
HER:    
The foul lanuage you used in my home, the mess you left in my kitchen
& the way others saw you abused me in my home. Pay back what I gave you
$1500 no on  ( I uttered one expletive when I found out she was trying to hire
rotorooter to finish the job and refused to go to Menards with me to get the
right faucet)
HER:   
e gets paid for work they didn,t do much less the money from your delay
and doing NOTHING and time I had scheduled for selling my home & others
coming to
HER:   
do jobs. The painter is coming today to look at your mess
May 6 @ 2:25 pm
HER:   
Return the money yoy took from me. I have witnesses & pictures of
how you
messed up my home
HER:    
The faucet that you tried to rip me off for has been returned ~no
receipt just a bogus  "upgrade" as you called it that I didn,t
want. All are on to you   ( the faucet I got for her was a moen $138 unit compared to the
cheap Tuscanny unit)
HER:   
, con man
HER:    
Including my lawyer ~ pay up what you stole from me
May 6 @ 2:38 pm
ME:    Okay
you know what you have some very serious mental issues I think you need some
professional help I suggest you go get it and stop sending stupid text messages
to me at 2 & 3 in the morning I did everything I could to make this job
work for you including getting a free replacement countertop and backsplash is
to fix this correctly and yet you still keep talking the way you are talking
ME:    
And if you look at the contract you will see that I only wanted money
down for buying the countertops and a little bit of labor the rest was due at
the end of the job you are the one however who insisted on paying for the countertops
yourself and insisted on giving me  the
labor upfront I did not rip you off or anything when the parts come in I will
finish the install and the job will be done just the way it supposed to be you
are the one that bought the wrong  faucet for the sink not me.
May 6 @ 2:55 pm
HER:   
More con.  You measured then tried to blame menards. I even bought
the template
for you
HER:   
This is all going to menards & my lawyer. Pay up
HER:   
You should be paying me for time & intimidation in my home &
accomplishing
nothing, including setting back the sale of my home
HER:   
Menards, the men working here & my neighbor all told me to call the
police
on you
HER:   
Lost a lot of sleep over what you,ve pulled on me and menards
HER:   
Menards just called me, you are the one responsible for measurements,
not
me
May 6 @ 4:06 pm
HER:   
Menards just called me, you are the one responsible for measurements,
not
me  (and I gave all
the exact measurements to Menards to order the counter tops) [redacted] - PresidentS-S Enterprises Of WI. LLCPO Box 273Pewaukee, WI. 53072[redacted]

Michael [redacted] owner of S-S Enterprises,of Wi. LLC PO Box 273, # [redacted] Pewaukee Wi. [redacted] Gave me a quote to do some work in my house. I paid a first amount of $350 on 9-3-15 with the promise that the work would be done in short order. I picked the product and set up a day for the work to be done. He cashed the check! At that point he has refused to answer my e-mails! He has not returned any of my phone calls! He did not arrive on the day he was suppose to be at the house! He has not done the work! I asked him by phone message to return my money and he has not done so. The Revdex.com makes it hard to just let them know this business is walking away with my money and has not done the work. I call their number and they do not direct my call to be answered if I wish to make a complaint. When prompted by their answering machine. The only recourse left is to go through court unless the Revdex.com contacts me and lets me know that they actually will do something. I can now see why the last bad comment about this business is negative with a refusal of exceptance for the whole process is very negative and the Revdex.com is non responsive . While giving the impression that they are taking care of the customers.

Review: [redacted] was hired to install new countertops. He did not show up at the scheduled times, measured the counter tops inaccurately which resulted in merchandise that could not be used or installed. He also tried to charge me for services not completed or required for the job. He was rude, unprofessional and used crude and profane language. I have an eye witness from another reputible service company who saw the mistreatment I received from the owner [redacted].Desired Settlement: Refund of $1,500 payment for services that were not completed.

Business

Response:

It has taken me a while to gather all the information to put together a letter to respond to this ridiculous complaint by this disturbed woman. As you will see by the attached letter I have documented the entire incident, and I have a witness to back up the true version of what happened. Please review this and get back to me.