S & S Heating and Air Reviews (%countItem)
S & S Heating and Air Rating
Address: PO Box 336, Glenn Dale, Maryland, United States, 20769-0336
Phone: |
Show more...
|
Fax: |
+1 (301) 860-1379 |
E-mails: |
Sign in to see
|
Add contact information for S & S Heating and Air
Add new contacts
The CEO of the company, Kermit S came to perform an AC/Heating check on my HVAC system. He performed the inspection and found that the AC unit needed freon. After he left he submitted my diagnosis and receipt. I was to submit this receipt to my realtor who, then was going to submit it to the buyers realtor to use during negotiations. Both my realtor and myself noticed it had several gramatical errors and mis-used words. The most egregious one being, the use of the word "deceive" instead of "decided." I brought this to Mr. S's attention and explained to him that it needed to be corrected because we are giving this to our buyers agent. He very rudely and condescendingly down played the event and kept saying "it's only one word" and asked "what do you want it to say?" I stated that he didn't mean to put deceive instead of decided and I just wanted it corrected for the buyers sake because it appears confusing. The diagnosis performed was not supposed charged that day, if I decided to get the work done on my home, which I did. He still proceeded to charge me and stated that "since I wanted the document changed, now it will be 2 bills."
January 28, 2020To Whom It May Concern:I, Kermit *. S, owner of S & S Heating and Air, am
writing this letter in response to allegations of disrespect, grammatical
errors and misused words of the initial diagnostic report submitted.On Jan. 15, 2020, we were hired by *** to perform an
operational maintenance inspection of the heating and cooling equipment located
at the address in Bowie, MD as noted on the attached invoice. On the original invoice provided to ***,
the auto-correct feature of our invoicing software inadvertently entered the
word “deceived” on it where the word “decided” should have been used and it did
contain a grammatical error. The appropriate corrections were made and provided
to the customer. Please see the attached invoice.*** scheduled a repair to be conducted on Jan. 16,
2020, which was to consist of adding R-22 refrigerant and *** sealant to
her HVAC system. Our understanding was
that S & S would honor the workmanship for a period of one year from the
date of the repair, and that *** would not be charged for the cost of the
return visit nor for the cost of labor; however, she would be charged for any
parts used.Upon my arrival on 1/16/20, I asked *** to turn the
A/C system on so that the refrigerant and sealant could be added. She began to
ask questions about what was going to be done. I explained that the system
would be filled with R-22 refrigerant and *** sealant, so the system
would need to operate for a minimum of one hour to allow for circulation of the
refrigerant and sealant.*** insisted that she wanted to see the report prior
to it being e-mailed to her. Additionally, she wanted the reports from the day
before (1-15-20) and the current date (1-16-20) to be combined into one report.
I informed her that she would have two (2) invoices because the services being
rendered on two separate dates. I further explained that invoices are legal
documents and that I must accurately and properly document them to prevent any
legal recourse. This answer was not acceptable to her and she began to become
irate.I told her that she could present both invoices at
settlement which would prove that she’d had an inspection of her system and
that the repair work had been performed, but she was not satisfied with my
explanation. I then asked her what she wanted the report to say and she
replied, “I want it to say everything is OK and I can give it to the realtor.”
It was clear to me that we were not going to agree to disagree.It was at that juncture that I made a decision to discontinue
the visit, so I began to gather my materials. *** then asked, “So, you’re
leaving?” and I responded with, “This isn’t going to work and you’ll need to
get someone else to do the repairs for you.”At that point, *** became so enraged that she began to
verbally assault me with profanity and making statements about how I would
never be successful. I promptly left her property and she followed me while
loudly yelling out inappropriate remarks.All the time that I was reloading my van, she continued to
make derogatory remarks about me. At one point, I turned to her and asked, “Why
are you here? Our business is done.” She had an offensive look on her face and
yelled out, “*** you!”, then she walked away and I departed the area. *** was never disrespected by me in any way. She
became upset with me because I would not provide her with altered, misleading
and illegal documentation which would satisfy her and/or her realtor. Best regards,Kermit *. S
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Mr. S's responses as stated in his letter were neither as polite or as eloquent as it appears in his rebuttal. After, Mr. S failed to perform his duties, I hired *** to perform a full inspection on my heating and cooling system. They performed the inspection and stated that it is no point in adding coolant in such low temperatures and that it is typicallly added in the spring and summer months. The *** technician then proceeded to print me a statement (see attached) that said my heating and cooling system were in good, working order after his assessment. Mr. S was unprofessional, disrespectful to a client and attempted to provide a service that simply wasn't needed for the money.
Regards
In response to the additional concerns related to complaint
ID***:I take issue with the complainant’s slanderous statement
that I failed to perform my duties because I was hired to inspect the AC
equipment and that is what I did. What I did not do, was to allow myself to be
berated, degraded, insulted and verbally assaulted by a customer. I elected to
de-escalate the situation by leaving the property. The $89 that she paid on
Jan. 15th, was paid for inspection services rendered on Jan. 15, 2020.
There was no exchange of money on the day in question, Jan. 16th.
*** states that *** told her that there was no
point in adding coolant in such low temperatures because coolant is typically
added in the spring and summer months, but that does not mean that it her AC system
did not require coolant, it simply means that *** would prefer to add the
coolant during warmer temperatures. As
customary for my business, I took a picture of the data plate and manifold
gauges for my records and they show the operating pressures of 40/105 PSIG (see
attached photos) which means that her system was low on coolant with an
evaporative temperature of 17 degrees.
More importantly, I find it rather interesting that the ***
report does not list amperage, temperature or pressure readings. It would make
sense to add this information since this is the basis of ***’s new
complaint. Additionally, the *** report
is done on a different brand of AC unit from the one that I inspected. The
inspection that I performed was on a Goodman unit whereas, the *** report is
for a Comfortmaker unit. Furthermore, the unit’s model number nor serial number
are presented on the *** report. As a former *** HVAC Technician, I find this
lack of information to be rather suspect.
Please keep in mind that computer rooms, operating rooms,
and grocery stores all operate their refrigerated systems during the winter
months and they periodically require Freon/coolant due to leakage. At S & S
Heating and Air, the majority of our business is gained through word-of-mouth,
so we aim to please our customers and we take concerns of this nature very
seriously. We anxiously await your
response.Best Regards