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S & S ll Charters and Tours

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S & S ll Charters and Tours Reviews (1)

Tire and Wheel Master IIISouthwest Freeway
Houston, Texas
January 11,
RE: Revdex.com Case # ***- *** * ***
Dear Revdex.com:
Customer *** *** stopped by
our southwest location on 12/26/She brought in the wheel (without the
vehicle) to purchase a new tireAfter careful inspection, our technician did
not find any structural damage to the wheel, only the cosmetic damages of curb
rash and blemishes on the wheel finish
She purchased a new 235/30R
tire as a carryoutWe did not install the wheel on Ms***’s vehicleSince
this was a carryout and we did not provide the installation, we did not offer
the extended warranty as it did not meet the requirementsAlso as stated on
the invoice, there is no warranty on services performed
On 01/02/16, Ms*** returned
stating that she was having issues with her wheelPer our policies, we require
a diagnostic to determine the cause of the issueWe explained to Ms*** that
if it was determined that the issue was our fault, the diagnostic fee would be
waivedHowever, if it was determined that the cause were other road hazards,
she would be liable for the diagnostic fee of $30, if she decided to not get
the work done at our shop
Ms*** decided to take her
vehicle to another tire facility for a free diagnosticUnfortunately, since
Tire and Wheel Master did not install the wheel on the vehicle and did not
inspect the wheel prior to Brother’s Tire Shop, we are unable to take
responsibility for any damage done to the wheelAlso, there is also the
possibility the wheel may have been damaged while the vehicle was on the road
Tire and Wheel Master supervisor,
Henry, contacted Ms*** *** on 01/05/to discuss her complaintShe was
advised that the tire she purchased was a carry out and there was no warranty
on the serviceWe reminded her that
when our technicians changed the tire on the wheel on 12/26/15, there was no
structural damage
Tire and Wheel Master

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