S S M Health

Unfortunately when a patient checks into any office for Medical Care the decision for a patient to receive an immunization cannot be made until they are seeing the provider face to face. The provider must ask many questions prior to actually giving the order for the immunization due to
possible health risk. The front desk personnel cannot make those decisions. I understand that the patient did receive the immunization elsewhere that day, but that decision was made by a different provider. We are very sorry that the patient had to wait to find this information out but they arrived at a busy time in the clinicThe patient did see the provider and this triggered a charge in the system. This has been removed from the account and I do apologize for this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It was an unfortunate scenario that I hope is patched in the future Further training may be a requirement for staff members to ensure this does not happen to future patients Updating provider with current CDC guidelines would also be a fantastic way to ensure current medical care is given verses the norm of years in the past
Sincerely,
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