S & S Property Management

I am rejecting this response mainly because it's false. S & S property mgnt. company does not follow through and  uses some lackadaisical sub contractors. That don't schedule work or follow instructions. So the work order for 8 months was never completed. I ask for the dates it will be completed S & S tell me they'll call back and rarely do they call back. Like [redacted] not calling back this week or yesterday 3/3/17(his words) even then, still no completion date has been provided to the myself the tenant. I've been calling for months. Sept, October, November, December, January, February & today March. [redacted] was to look into reducing the rent from our meeting this week. Yet he has not called back on Friday 3/3/17, I'm required to do ALL follow up calls or get no response from [redacted] & S & S. I'm not informed of what contractor or any worker that would be scheduling the necessary repairs. Its absurd for the tenant to inform S & S of no response from a company I have no idea who they are. I've patiently waited for calls and times and I get no response. I call And emaill S & S a list of over 15 issues occuring in Sept 2015 and that sane list isn't complete to this day 3/4/17. Holes and cracks in the home and walls that were made aware to S & S in September 2015 mice had appeared and droppings. The repairman that came to patch the holes did bad job and lightly used materials. The mice were able to come back through the same holes.I call in November 2015 several times because things were getting worst. I then must repair their mistakes for my children's sake. Then pay for them on utility bill or in other ways. In regards to the landscaping nobody has ever called or come by. Though the grass had weeds in August and we we're assured the owner and or his daughter will be taking care of the landscaping.  The weeds were 2-4 ft tall and the bushes in front & close to the home were overgrown and protruding all over the placem. A tomato tree was planted in front by previous tenants. Also to be removed so more insects can't come in. Cats have found a way under the home and tgeur smells are entering the home & closets.We asked then and prior and was told the 1 time landscaping was verbally included in our lease. Yet no actions were taken into the landscaping, masterbedroom door with devil signs, 2 windows with socks used for insulation one is blacked out with white paint so the Sun can't shine in(this is the only window in the master bedroom.) S & S included a garage that was inoperable and told to pay a few months rent to fix it. This Garage was just completed on 3/1/17. After installing the wrong garage door with no entry or opening from the outside. I've waited and called and listened to the idea of a 8 month approved work never to be executed. I have dates and times for calls and alot more pictures to give as well. I'm forced to pay rent for a place the property management waits or forgets to ever fix because its a older home. I'd like to be refunded for this lease that has not delivered on what was told and sold as part of the home.

Dear [redacted],    The notation on your check does not indicate you will be moving. You mention it states “final in full” but in no way does that mean you are planning on vacating the property.    Rent payments go to our bookkeeper for processing and tenants make memo notes for their records, however your note did not specify what “final in full” meant.    If you would have submitted a note along with your check stating that you are giving notice to vacate and that the rent check was your final payment, that would have been sufficient.    As mentioned previously we did not receive your notice to vacate until the 18th of April. In section 3 of your lease agreement, it states written 30 day notice is needed. Please see the attached lease agreement and review section 3.   The reason our office put our form, 30 day notice to vacate from tenant form, on your door around the 11th of April was as a courtesy. You mentioned you would be submitting your notice soon so as a courtesy our property manager put a notice for you to fill out on your door. Still, a notice was not received from you until April 18, 2016.      As a courtesy, we also contacted the property owner and went over all information in detail. The property owner agrees with the process and is holding you rent responsible 30 days from April 18th.    Thank you.    [redacted]

S&S Property Management is aware of the fence being down between the rental property and the neighbors property; however we nor the property owner have any control over the work being done. Unfortunately, this is out of S&S Property Management's hands. The neighbor took it upon themselves to...

take down and replace the fence. We do not manage the neighbors home. They do have the right to replace a shared fence between properties. We have tried to come in communication with the neighbor in regards to how long the work is going to take to be completed however we do not have the specifics. We will go back to the property to try to obtain additional information regarding the completion of the work. If the tenant is interested in breaking the lease agreement they can contact our office and we can go over our lease break procedure. Thank you. [redacted]

I am rejecting this response because:  The "delay" in cancellation of pest services was due to S&S's admitted negligence.  I have attached a screenshot of email correspondence on August 30, 2017 at 12:53 with Dave of S&S informing me that services were to be cancelled.  I have contacted the pest company and was informed by them that S&S did not cancel services until November 1, 2017.  The job of a Property Manager is to not only handle matters of this sort, but to handle them in a timely manner.  S&S has admitted negligence on their part.  I should not be financially responsible for their poor management.

The tenant, at [redacted], was served a 30 day notice to vacate on June 5, 2015. The notice was set to expire on July 7, 2015, the end of the tenants lease agreement. The tenant refused to vacate the property. The tenant remained in the property far beyond the expiration of the notice...

served. S&S and the property owner were unsure on when the tenant was going to vacate the property. The tenant paid a full months rent for August 2015. S&S and the property owner acknowledged that the tenant was going to reside at the property through the end of August, since the tenant paid the full months rent. The rent was sent to the property owner by August 10, 2015. The tenant did decide to vacate the property, prior to the end of the month, however no notice was provided from the tenant. Our office has been in communication with the property owner however there has not been an answer on whether or not the property owner will be reimbursing the tenant funds. This is due to the fact that the tenant paid a full months rent for August so the owner was under the impression and accepted that the tenant was going to remain in the property through the end of the month. In regards to the cleaning, the property did need additional cleaning upon the tenant vacating. This was noted upon the tenants move out inspection. Photos, of the areas that needed to be detailed cleaned, were shown to the tenant upon him coming in to our office to dispute the charges. There is no wear and tear in regards to cleaning. Due to this, cleaning was ordered out. The tenant claims the cleaner we sub contract with is not licensed however I have attached a copy of her business license. At this time, there will be no additional refund of funds to the tenant.

I am rejecting this response because: S&S does not mention that I wrote Final In full on my check which is a writing. Im addition to that I made 2 phone calls between the 7th and 12 of April, one call confirming the notice and another call about an annual pipe inspection. I spoke to staff and they misadvised about status. They placed their own internal notice on my door on around the 11th. Surely if I had known that form was controlling I would have just driven to their office immediately instead of waiting one week. His staff made no mention of that form as controlling nor does the lease indicate that the S&S form is a reqhirement. My email, my check with final in full and my phone call was more than sufficient notice. At a minimum they should inquired about Final In Full Payment written in the Memo Section. That was very conspicuous notification especially when I already wrote the email. Nowhere in previous emails or communications did they indicate that an Internal company document was necessary. It is an arbitrary requirement and very shady business practice.