S & S Transmission & Automotive Center

Ms [redacted] paid on 2/24/at her appointment on 2/24/The payment was applied to the 2/24/date of serviceEye Associates of New Mexico billing office reapplied the payment to the correct dates of service on 3/11/after receiving call from Mrand Mrs [redacted] Please let me know if you have any further questions regarding this issue Angela B [redacted] Patient Accounting Supervisor Eye Associates of NM ###-###-#### [redacted]

Revdex.comRE: complaint #[redacted]To Whom It May Concern,I was unable to respond online due to technical difficulties typing body of response. Please see below action:I spoke with Mr. [redacted] on Monday, morning, 1/18/2016. After reading his complaint and speaking with him...

personally, I gave him two options.1- We would refund him the remaining $80.39 that was initially kept as a restocking fee per his signed warranty. This was his initial request in his complaint.2- We would remake the lined bifocals into the no-line bifocal, which he initially thought he ordered at no additional cost above the $160.78 initial quote and payment. (This is the option he chose)Mr. [redacted] stated he really wanted the glasses and would like to go with option two; no-line bifocal for $160.78. He will meet Malina O[redacted] at Eye Associates Optical, Northside location at *pm today, [redacted], to complete the order.I believe there were communication issues between our newer optician and Mr. [redacted], who seems to have hearing difficulties. Also, Mr. [redacted] went directly to the Revdex.com instead of asking to speak with a supervisor who could have potentially defused the situation. While the situation was technically handled according to the signed warranty and by Eye Associates, protocol, it is very important to do all we can to created a positive experience for our patients.Mr. [redacted] stated he would call the Revdex.com and let them know the situation has been resolved. Sincerely,Shirley *. M[redacted]Optical Director- Eye Associates of New Mexico

Ms. [redacted] paid 337.66 on 2/24/16 at her appointment on 2/24/16. The payment was applied to the 2/24/16 date of service. Eye Associates of New Mexico billing office reapplied the payment to the correct dates of service on 3/11/16 after receiving call from Mr. and Mrs. [redacted]. Please let me know if...

you have any further questions regarding this issue.
Angela B[redacted]
Patient Accounting Supervisor
Eye Associates of NM
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[redacted]

Re: Complaint #[redacted] came in prepared to pay for an routine established patient eye exam not expecting to be covered by her medical insurance.  The patient had a medical condition that prompted our check out person to file to her medical insurance.  Because the patient had...

not been seen in 5 years the visit was billed as a new patient.  The insurance applied the visit to the deductible and we billed the patient for the patient responsibility indicated.  I have talked to with the patient and accepted a reduced payment.  She has set up a payment plan to pay us 45.00 a month for 4 months beginning today. Angela B[redacted]Patient Accounting Supervisor###-###-#### Phone###-###-#### Cell[redacted]