S T L Auto Club

Initial Business Response / [redacted] (1000, 10, 2015/09/21) */ We have sent [redacted] his title & he has received it and is happy now

All of our vehicles are sold with a passing safety and emissions inspection completed at a Missouri licensed inspection facility All of our vehicles are also sold unless an aftermarket warranty is purchased This vehicle was inspected prior to the sale and passed both inspections assuring us the vehicle was more than safe and in a good running and driving condition When we were notified that the turn signals were not functioning we immediately repaired the vehicle free of charge for the customer out of good faith At a later date, we were contacted by the customer and told there was an oil leak which we also repaired for the customer free of charge again out of good faith At that point we informed the customer that due to the vehicle being sold and no warranty being purchased, that we would be happy to continue to address any concerns that arose but there would be a cost involved for any other repairs requested We only charge $an hour for labor for a customer who has purchased a car here compared to the average repair rate at a a shop of $an hour We also offer wholesale cost on parts We feel we have went way above and beyond helping with the first two issues free of charge when no warranty was in place Unfortunately there is nothing more we can offer

This customer has been provided with his title. On my end, this issue is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

11/13/2017: Mediator sent consumer email requesting update.11/13/2017: The vehicle is in my garage and still not safe or reliable enough to driveWe were taken advantage of.11/13/2017: Mediator requested additional information from consumer.11/13/2017: My daughter had been looking foreverI did ask if it had been in an accident or had any leaksThey promised noWell it has a broken axle too. I took it to a mechanic after I had taken it back to them twice and every time the leak was worseHe told me about the axle and how bad the oil leak wasThat's when I contacted them again and they said it would costWe don't have anymore money.11/22/2017: I asked to trade the vehicle in and they refusedI will forward you my conversations with them

11/08/2017: (*** ***) I will be faxing over a copy of the AS IS agreement the consumer signed

Complaint: ***
I am rejecting this response because: I was never informed what they would charge meI was told the oil leak was identified and fixedThis information was falseThe mechanic told me there was no way this vehicle should have passed inspection in the first placeI asked Mr *** * if the vehicle had been in an accident or had any leaks and I was told noThe attorney general was been notified and is going to check into this business and the shop that passed the inspectionI also have a few news channels interested in our storyI sat there with my yr old daughter and asked for an honest deal and a reliable carI was assured this was the case and it wasn'tBad business to take advantage of customers.
Sincerely,
*** ***

All of our vehicles are sold with a passing safety and emissions inspection completed at a Missouri licensed inspection facility.  All of our vehicles are also sold AS-IS unless an aftermarket warranty is purchased.  This vehicle was inspected prior to the sale and passed both inspections...

assuring us the vehicle was more than safe and in a good running and driving condition.  When we were notified that the turn signals were not functioning we immediately repaired the vehicle free of charge for the customer out of good faith.  At a later date, we were contacted by the customer and told there was an oil leak which we also repaired for the customer free of charge again out of good faith.  At that point we informed the customer that due to the vehicle being sold AS-IS and no warranty being purchased, that we would be happy to continue to address any concerns that arose but there would be a cost involved for any other repairs requested.  We only charge $25 an hour for labor for a customer who has purchased a car here compared to the average repair rate at a a shop of $120 an hour.  We also offer wholesale cost on parts.  We feel we have went way above and beyond helping with the first two issues free of charge when no warranty was in place.  Unfortunately there is nothing more we can offer.

Initial Business Response /* (1000, 10, 2015/09/21) */
We have sent [redacted] his title & he has received it and is happy now.