S-Trip (Student Trip) Reviews (%countItem)
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S-Trip (Student Trip) Rating
Address: 180 John St, Toronto, Ontario, Canada, M5T 1X5
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+1 (866) 800-6950 |
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s-trip.com
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My minor son *** was solicited for a trip to the *** online and he signed up unbeknownst to us, his parents. Charges starting appearing on our family credit card . In January -- months before the planned trip -- I contacted S-Trip and was told by *** "If circumstances have changed and if you are no longer allowing your son to travel, we completely respect your decision but our regular terms still apply." That is, that S-Trip was refusing to recognize the situation and reverse the charges.
The agreement was not valid and the charges were made without permission of the credit card holders.
Contact Name and Title: ***, CS Manager
Contact Email: ***
Hello ***,
I am sorry to hear about your experience with us. We do require parental consent in order for a s student under the age of 18 to travel with out company. As you have made it clear that you were not aware that John signed up or give permission for him to travel it is not a legitimate booking. I would like to confirm his file is cancelled and your funds will be returned. I am sending you a separate email with the details of your refund. Please feel free to contact me directly if you have any further questions.
Thank you.
Hello. I received a full refund and am satisfied with S-Trips resolution of the problem. Thanks!
I missed most of my payments for the Grad trip to Cayo Coco, Cuba but is willing to pay the remaining balance but the S trip website won't let me pay it. I also had an $150 added to the payment as a late fee which I totally understand but I can't afford it right now so I'm planning on paying at a later date. But right now my account is on default but I want to know the chances of me actually getting back on the trip.
I want to know If i'm able to pay the $150 in a month's time and If I'm able to go on the Grad trip in July
Hi ***, You contacted us earlier today and we advised you that you can easily join our waitlist with a very good chance at being added to the trip right away. We will assist you in making your payment, you will just need to call out help desk toll free line at 1.866.627.8747. Your complaint, is almost word for word your email you sent into our Help Desk earlier and we have answered your questions and assist to help you travel.
I booked a trip for my son through S-Trip and I paid for the cancelation insurance. We had to cancel my sons trip after a few payments (736.00). I have contacted S-trip and explained to them we had to cancel and to get my refund it has been five month now and still no refund, no call or any contact from s trip.
I would like my money back for the sum of 736.00
Hello ***, I am sorry to hear about your experience. Have you attempted to contact the insurance company directly? The insurance company would be responsible for assisting you in filing a claim and refunding your money.I am happy to assist you in resolving this. Please reach out to me directly with the traveller information and I can look into your file. Thanks and I look forward to hearing from you. -- *** Help Desk Lead
(The consumer indicated he/she DID NOT accept the response from the business.)I have tried to reach the insurance company and 3 times they stated they would send forms and to date I have not had anything come in the mail, emails or returned calls why??? This should not be this difficult to get my refund, and is not acceptable.
My daughter wanted to take part in the trip for her senior year, and then we realized the trip would be far more than reasonable as a single parent. Although we notified S Trip well in advance they told us we could not get a refund, that only "s dollars" would be offered.
I do not have any other children to transfer the "s dollars" to and the trip now my child wants to attend is through a different company.
I am not out over 750 dollars with no recourse as far as this company is concerned. I am wondering how any company is able to take your money, provide zero service and not have to return the majority. I can appreciate they may want to keep a deposit but this is unacceptable!
Based on this lack of refund I am now unable to send my daughter on any trip with her friends for her senior year.
How is this acceptable practice?
It is my opinion that this company should be refunding the majority of the money that I have paid. This is appalling business practice.
The traveler contact us on November 15, 2017 to cancel her trip. At that point she was informed she would be receiving a full travel credit as per our cancellation terms. The same terms that are agreed upon prior to completing the booking and making payment for the trip.***, we are sorry to hear that you are not satisfied with the travel credit. Please feel free to contact me directly to discuss further options for your daughter. Thank you.***, Help Desk Manager***direct ***other *** ext.
I paid money towards the trip and my friends all cancelled and I cannot afford to go on my own so being 6 months from departure I want my money back minus maybe a $150 deposit.
Hi Jacey, My name is Corrie and I work with our Help Desk here at S-Trip!. We are more then willing to discuss your trip and request to cancel. Please contact us directly at ***. We look forward to hearing from you and resolving your matter. Thank you.
They are *** money from students not describing their refund policy appropriately.
We requested a refund and were denied because of their trip cancellation policy. The rio was never confirmed and we requested our payments back. Our son is unable to travel and we have no other child to defer the payment to.
***
***. We are not canceling a trip we are not proceeding with the trip and request a refund of the money deposited on hold for the planned trip.
We want our money refunded.
This trip was first booked in February of 2016. During the booking process, it is necessary for the traveler/parent to agree to the terms and including the cancellation policy. A copy of this policy is sent to both traveler and parent, available on our website, as well from the online traveler profile. This trip was then cancelled in August of 2016. At that point the terms and cancellation policy were advised to the parent and confirmation of cancellation was sent. It was not until early November of this year (2017) did the parent contact us advising that they needed money and wanted a refund. This was 16 months after the cancellation was confirmed and well after the original trip dates had passed.The credit we provide as stated in our terms does not expire and will be available to use in the future. At this time we are not offering further compensation.
Last May my daughter, expressed a desire to attend the S-Trip! I contacted S-trip to get more information about the grad trip. The graduation trip was planned for Cuba in the upcoming school year. Since then we have given $600 to S-Trip! In the interim, due to some unfortunate circumstances, she is now not going to be able to go on the trip. I had no information at the time I called in May only a number and code. When I called S-trip at that time the customer service agent should have fully informed me of all the information. It is a company's fiduciary responsibility to inform clients of all their rights and all the information.
On September 6th 2017, I first contacted S-Trip! to inquire about cancelling our daughter's booking and receiving the money we have deposited back. I spoke to *** x *** and he stopped any further payments. I called back on September 7th to find out how to get our money back.
I have spoken to *** twice now and he has not called back. He told me he was going to get in touch with the person who is organizing the trip to see is we can transfer our trip dollars to another interested party so we can be fully refunded. I have not heard back since last week Friday Sept. 8th. I am very concerned about this delay because between then and now there could have been someone who was interested in this trip so that we can be rebated our $600.00.
I also spoke with *** (Supervisor) on September 12th who stated that we cannot get any of our money back except in S-Trip! dollars which never expire and the $600 is being used to hold her spot with the booking company. Unfortunately, the fact that they never expire will be moot once our daughter turns 25 and will not be eligible to use them. Therefore, the trip dollars do expire. She explained that we can transfer to another child but that is not an option for us.
Subsequently, she said that receiving the money back is discretionary if we provide a doctor's note as to why our daughter cannot go. We are confused because we were told that the funds are used to hold her spot with the booking company but the trip has not been planned or booked so there is NO money lost on S-Trip's part. Furthermore, S-trip! will refund the money if we can provide proof, re: doctor's note with a valid/discretionary reason. A doctor cannot disclose confidential information and S-trip has no right to ask that. In fact, if someone else can take our daughter's spot then there really isn't a spot being held for her.
*** also told me she would have *** call me back Monday Sept 18, 2017 and she would look into the trip and find out who was running it. I have not received a call back.
I would like to company to refund our funds back since they have been dubious in what they are telling me on the phone. 1. s-trip dollars never expire (they expire when person reaches 25) 2. Refund is discretionary (Therefore, someone decides if the refund will be done or not) 3. If we can find someone else who wants to take your child's spot then you can get your money back 4. The money is non-refundable because it is being held by a booking company to hold our child's spot (Trip hasn't been booked or a date set and funds can be refunded based on #2 & #3)
first contacted us to cancel her daughter's trip on September 6th, 2017. At first her reason for cancellation was due to a change of mind. She no loner wanted her daughter to travel. We informed her of what our terms and cancellation policy are. She would receive a travel credit for the payments she had made as she had not purchased travel cancellation insurance. This travel credit does not expire as long as you are eligible to travel with one of our select partners.She did not want to proceed with cancellation without all her money back. We informed her that she could potentially do a name change. This involves finding a replacement traveller who can take over the spot, and submitting a name change request to our suppliers.*** then contacted us to advise her reasons for cancellation were due to a medical condition. We sympathised, but as she had not purchased travel cancellation insurance, she was not eligible to make a claim for a refund with the insurance company. Our regular terms would still apply. At this time we would like to come to a reasonable and satisfactory resolution with ***. We are willing to honour a partial refund as a gesture of good will in the amount of $450 (everything above the deposit amount of $150). If the client would agree, we will submit a refund release form to her to sign and return. Upon receipt, a refund will be processed immediately.
(The consumer indicated he/she ACCEPTED the response from the business.) I am accepting the resolution to receive all except the $150 discount back with extreme prejudice. ***. I called S-trip over 6 times. When I spoke to the account manager he told me he would call me back to give me the contact of the person organizing the trip so I can inquire about a possible replacement traveller. I did not receive a call back. I called again and he was away for a week so I left a message and still did not receive a call back. When I spoke to the supervisor, she said that the account manager did look into it and no one new was going. I was not made aware of this. Each time I called there was always different information and the last supervisor I spoke to told me that I could receive all my funds back if I provided a letter from the doctor or due to loss of job. I did not want to provide a letter from the doctor because it is a travel company and it really is not any of their business, why someone is unable to travel. The fact that the company refuses to refund families funds even if it is a change of mind is disgusting, there are some families that lost thousands. There should be an understanding that these trips are being taken by young people whose circumstances can change very quickly and for whom the cost is a big investment. The fact that once money is given to S-Trip! It can only be used for an S-Trip! Vacation until the customer is 25 is very restrictive and unreasonable.