S & W Auto Repair

As I stated before, there have not been charges added to Mr [redacted] s account for damages or for re-keying his locksI will not continue to debate these circumstancesI am confident in the statements Mr [redacted] made to me regarding the damages to the door frame, access to his unit , and the need for a lock changeMr [redacted] is aware of the statements he has made as wellArguing the point after the fact is a waste of everyone's time If Mr [redacted] has not had his locks re-keyed and still wants it done, he is more than welcome to contact myself or the maintenance department to have it done I have explained that to him on the phone and in my last response If items have been "moved or removed" it would be because he has not confirmed that he wants his locks changedWe will not proceed with changing his locks without his permission I will be available until 5pm should Mr [redacted] like to contact meI would expect this to be satisfactory to Mr [redacted] as he has been offered solutions for the concerns he has regarding his lock

When Mr [redacted] s complaint reached my office, I spoke with the Maintenance deptthey stated that they received a call at the end of June that there was a leak in his aptThe maintenance crew checked the leak and made adjustments in the hopes that they stopped the leakUnfortunately with leaks, it is a process of eliminationThey have cut out a portion of the wall and sealed several areas that may have been the cause of the leakThe Manager was not contacted by Mr [redacted] , in fact it was the maintenance man who let her know of the issueThe Manager calls in maintenance issues and also contacts vendors to schedule repairsThis expedites things being done on site Even though Mr [redacted] s belongings and computer were still being used in that bedroom we offered him a $inconvenience fee as which is standard when it takes time to investigate a maintenance issue and our maintenance or vendors have to visit the unit multiple timesMr [redacted] asked for more money off his rent because he stated he could not use his 2nd bedroom, it was found that that was not true, however to continue the with a good landlord tenant relationship we will offer a final $inconvenience fee that will total of $on his accountThis will be the final credit given on Mr [redacted] s account throughout the time it takes us to find and repair any further leaks in his unit.Thank you,

The response from Dawn and the Manager Jill match, they have both spoken with [redacted] and her case manager regarding the issues we had with her and the damages that were made to her unitBelow is the statement from Jill B***The apartment manager at [redacted] ***.When [redacted] first moved in things were fineShortly after, she started dating a guy and then moved him into her unitI explained to her that it was a lease violation as well as a violation of her CMHA housing agreementI told her that he could visit but could not live thereAfter that discussion myself and Sharon W [redacted] caught him living there [redacted] was given a violation letter for having an illegal occupant on June 17th She stated that she had broken up with him and he was no longer living thereWe began getting complaints from her neighbors that there was an odor of marijuana coming from her unitI investigated and found that there was indeed an odor of marijuana coming from her unitI talked to her about it but continued to see her walking around in a daze, many times incoherent and unable to communicateDuring this time she said her boyfriend had stolen her money and also tried to come in through the bedroom window that he pushed outThen she called and told me that he had stolen her keys and she needed a replacement setI told her she would be charged for them and again she told me she had broken it off with himI told her if she needed any help whatsoever to let me knowNext thing I know she what's throwing out or industrial sized bags filled with his clothesOne day myself and another Apartment Manager were going door-to-door to replace AC filtersWe knocked on her door and when she opened her door the trim around the door was brokenShe tried to blame it on the Apartment Manager that accompanied me to her unitLater she admitted that her ex-boyfriend had broken the doorI called the corporate office and reported the incident and let them know that she had falsely accused someone else for the damage caused by her guestShe called her caseworker to report the incidentI spoke to her case worker and she informed me that [redacted] had serious mental issuesShe stated that they were trying to find her another place to liveI told her that I thought that was best and that I believed her ex-boyfriend took advantage of herSharon and I tried to help her several timesLast year when it was time for her to have her annual inspection she left town with her ex-boyfriend and was gone for over a monthNo one knew where she was and we thought she may have abandoned her apartmentWhen she returned she spoke to Monique at the corporate office and told her that her uncle was sick and she was taking care of himThat was not the truth and she almost lost her apartment because of it [redacted] is on medication for her issues and when she mixes it with marijuana use it affects her ability to think clearly and enhances her fearsShe said she was scared to be by herself and felt that someone was out to get her and that was why she asked her boyfriend to move in with herShe got to the point where she did not trust anybody and when she would go out she would dress in disguise with wigs and heavy makeup so no one would know who she wasShe wouldn’t let maintenance personnel into her unit to make repairs because of her paranoia [redacted] was management intensive, was not always capable of taking care of herself or her unit and the corporate office as well as her case manager agreed to a mutual rescission to sever the tenant/landlord relationship

Revdex.com received notification from consumer that business addressed his complaint

The pictures provided do not have a date stamp but we will assume they were taken on or before the day she moved outMany are dark and unreadable and do not reflect the areas being chargedThe areas that the pictures are addressing are - The walls throughout were marred with nail holes, smudges etcnot visible in the picturesThe tub had decals and dark residue in the bottom as well as mold and dirt in the caulked areas around the tub some of which is visible in the picturesThe inside and bottom of the toilet are not visible in the pictures, the inside of the cabinets are not visible in the picturesThe walls and cabinets in the kitchen had splattered food and a coat of grease on several of them not really visible in the pictures because they were dark or too far away and didn't have all the cabinets in the picturesUnder the stove cover and inside the stove were not cleaned properly and the drip pans had to be replaced not visible in the picturesThe freezer was dirty and not visible in the picturesKitchen floor was stained and had damage, not visible in the picturesThe carpets in the living room and bed room are not in pictures The owner and the manager walked this unit and noted every detail of damages and again confirmed the chargesBecause we signed a mutual recission with Ms [redacted] to release her from her rental obligation, we are having the maintenance crew and vendors make the repairs to expedite the re-rental of this unitWe have made concessions for Ms [redacted] in the past and and in maintaining good customer care we are agreeing to do so again by lessening the balance she owes on her accountAfter adjusting the final water bill from $to $because Ms [redacted] was only responsible for the bill until 8/31/we will agree to split that remaining balance of $We believe this is fair and if Ms [redacted] would like to finalize her account she can contact the office and pay her portion which will be $We hope that Ms [redacted] finds this reasonable and is as anxious to finalize her bill and tenancy as we areThank you

Mr [redacted] contacted me regarding having his locks changedHe did not state to me that the lock looked like it was picked or that there were damages to his door and door frameI suspect this happened after our conversation because Mr [redacted] did not have keys to enter his unit the traditional way Mr [redacted] stated that he thought someone with a key entered his unitI explained that it was highly unlikely that it was an employee because we did not have any work orders for his unit and there would be no reason for an employee to randomly pick his unit to enter for no apparent reason I told Mr [redacted] that it was more likely that it was someone that he had given his keys toAs per his lease, it is against the rules to give keys to a non-lease holderThis rule is in place to avoid situations such as theseI explained that if we have to change the lock due to him giving his keys to an un-authorized individual, we would charge him to change his lockHe chose not to have the lock changedIf there are now damages to the lock, door and door frame Mr [redacted] is responsible for paying for those damages as wellI was not rude to Mr [redacted] , he simply did not like what I was telling him and became irate and hung up on meMr [redacted] is correct when stating we would be responsible for securing his door, and we will be more than happy to do so if he likes, however, he is responsible to pay for the new lock and damagesAt this time, there have been no charges added to Mr [redacted] 's account Thank you

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me.

The damage to the door had already taken place when the converstation was being hadI did make it perfectly clear that the were damages to the door upon moving in and again per conversationI was told that the issue would be addressed and still no resolveIt was assumed that I gave a copy of me key to someone which in fact is NOT the case at allI am the only person that leaves in my apartment and had made this very clearI was told per conversation that since I did in fact give someone a key that it would be responsiblity to change the lockAS if I would need to lieThe damage that was done to the door was there prior to me moving inI had made aware that when I am gone that there are things that are not in its place and that things were coming up missingI have pictures from the day I moved into my apartment espically the door becuase, I felt like there was going to be an issue with getting this job taken care ofI am so disappointed with the way this is being handle as it is up to the property management to ensure the safty of all of its apartmentsI will not be paying for something that should have been fixedIf there are any other items that are to come up missing at this pointI will persue charges against this company as they are not willing to resolve my concernsWith the need of charging me

The Manager of Tuttle Park has been in contact with Tyler and they are working things outThere was a discrepancy in the details of this complaint and it is being resolvedThe tenant should be notifying the Revdex.com shortly

I did speak with a representative from Ms*** Insurance company. Her fight should be with her insurance company, they are to cover her personal belongingsThe drain covers were all replaced during this situation because they were dislodged during the floodingWe will not be refunding money for personal belongings for an unforeseeable floodWe did all that we could to avoid such issues and all that we could to rectify the issue after it happenedI will be happy to give another courtesy credit on Ms*** account for an additional $100.00.. It is apparent that Ms. *** is unhapp with her tenancy at Livingston Commons so we would be willing to release her from her lease and not hold her liable for the remaining months on her leaseThis will not negate the balance that is owed currently on her account or any future charges not related to rentIf these are acceptable terms for Ms*** she is more than welcome to contact me at the office to finalize the details

Mr. [redacted] contacted me regarding having his locks changed. He did not state to me that the lock looked like it was picked or that there were damages to his door and door frame. I suspect this happened after our conversation because Mr. [redacted] did not have keys to enter his unit the traditional way....

Mr. [redacted] stated that he thought someone with a key entered his unit. I explained that it was highly unlikely that it was an employee because we did not have any work orders for his unit and there would be no reason for an employee to randomly pick his unit to enter for no apparent reason.  I told Mr. [redacted] that it was more likely that it was someone that he had given his keys to. As per his lease, it is against the rules to give keys to a non-lease holder. This rule is in place to avoid situations such as these. I explained that if we have to change the lock due to him giving his keys to an un-authorized individual, we would charge him to change his lock. He chose not to have the lock changed. If there are now damages to the lock, door and door frame Mr. [redacted] is responsible for paying for those damages as well. I was not rude to Mr. [redacted], he simply did not like what I was telling him and became irate and hung up on me. Mr. [redacted] is correct when stating we would be responsible for securing his door, and we will be more than happy to do so if he likes, however, he is responsible to pay for the new lock and damages. At this time, there have been no charges added to Mr. [redacted]'s account.  Thank you.

The pictures provided do not have a date stamp but we will assume they were taken on or before the day she moved out. Many are dark and unreadable and do not reflect the areas being charged. The areas that the pictures are addressing are - The walls throughout were marred with nail holes, smudges etc. not visible in the pictures. The tub had decals and dark residue in the bottom as well as mold and dirt in the caulked areas around the tub some of which is visible in the pictures. The inside and bottom of the toilet are not visible in the pictures, the inside of the cabinets are not visible in the pictures. The walls and cabinets in the kitchen had splattered food and a coat of grease on several of them not really visible in the pictures because they were dark or too far away and didn't have all the cabinets in the pictures. Under the stove cover and inside the stove were not cleaned properly and the drip pans had to be replaced not visible in the pictures. The freezer was dirty and not visible in the pictures. Kitchen floor was stained and had damage, not visible in the pictures. The carpets in the living room and bed room are not in pictures.  The owner and the manager walked this unit and noted every detail of damages and again confirmed the charges. Because we signed a mutual recission with Ms. [redacted] to release her from her rental obligation, we are having the maintenance crew and vendors make the repairs to expedite the re-rental of this unit. We have made concessions for Ms. [redacted] in the past and and in maintaining good customer care we are agreeing to do so again by lessening the balance she owes on her account. After adjusting the final water bill from $14.60 to $12.17 because Ms. [redacted] was only responsible for the bill until 8/31/16 we will agree to split that remaining balance of $637.56. We believe this is fair and if Ms. [redacted] would like to finalize her account she can contact the office and pay her portion which will be $318.78. We hope that Ms. [redacted] finds this reasonable and is as anxious to finalize her bill and tenancy as we are. Thank you.

We did take care of the issues at Ms. [redacted] apartment. It was not a faulty drain it was a sewage back up from the main city sewer lines caused by flooding conditions due to weather.  It was a matter of too much water in too short of time which was an unforeseeable problem.We had installed...

sump pumps in the basements at Livingston Commons to try and be pro-active against these issues should they arise.  We did tell the tenant that it is not in our policy to handle personal belongings for liability reasons. We  did assisted her in taking care of it though it was not general practice. , Ms. [redacted] said she needed to stay in a hotel for a couple nights because of the smell and as a courtesy we reimbursed her hotel stay in the amount of $92. As for the renters insurance issue. She was behind on her rent and was hoping to be given a credit on her account because of her personal belongings being saturated in the basement. We explained that we do not cover personal belongings which is why we require the tenants to cover them with renters insurance.  Ms. [redacted] contacted her insurance company. Shortly  after this conversation  an adjuster contacted us and explained that the tenant told them it was our fault so of course they refused to cover her personal belongings. We explained the situation to the insurance company in the hopes that they would cover their clients personal effects. Apparently they did not do so. Now eight months later Ms. [redacted] has a large balance on her account and has received notice for eviction.We believe she is now taking these steps so that we will credit her account for her large outstanding balance. As a courtesy I will be happy to remove a portion of her late fees if she is able to catch her account up. Thank you,

Boyfriend did not live there he lived at shelter, she is an adult and is allowed to have visitors. How did they “catch him living there” did they see mail addressed to him at her address? They have no proof because its a lie. If there were neighbor complaints where is the evidence? Where is the violation letter they mentioned about boyfriend living there? Smoking marijuana is illegal so I am sure that is a violation of the lease, why was this not documented? Because its another lie. My sister is my payee and has control of my money through social security. What I do with my personal money is none of their business and this is another example of her harassing me. If window was “pushed out” “during this time” why do I have a work order dated 7/26/16. The window had been out since March or April due to a wind storm. They never fixed it, then the toilet broke and I went over with my case manager to find out when they would be repaired and they started lying on me and that is how this whole situation started There is no mention of charges or damages caused by guest on work order. Sharon was harassing me not helping, she gave me a chair full of bed bugs and would come down to my house all the time wanting to borrow money or something. She would be drunk wandering the halls and visiting a man who lived there late at night, while she is suppose to be married. My sister and case manager spoke with someone named Dawn several times about her bothering me and she was not suppose to communicate with me at all face to face. The statement she sent shows that she was watching me every chance she got. When I moved out they called the police on me and my sister and told the police a group of young kids was blocking the doorway and people could not get in the building-that is what the officer said- and asked if we saw any kids. I am sure I could get a copy of that call information if I need it for court. The managers friend, a big black man busted the chain off of my door before I could get to the door to open it! I was very scared and called my sister and case manager very upset, I had never seen this man before and he definitely did not work for Ebner. My case manger did not discuss my private health information with anyone there because she is a professional and that is against the law. How does she know my uncle was not sick? Did she contact him or the hospital to determine what is the “truth”. No, she did not. I am an adult, when I leave and where I go is not her concern. This was an apartment building not a prison and this shows more how she was always in my business and bothering me. I do not use drugs and they are not doctors! They do not know what kind of medicine I am on and for what. Or what side effects they could have. I was not disguising myself I have physical illness and my hair has fallen out. It is a very traumatic experience and they are just judgmental evil lying people. (using that term very loosely, people) I received a bill for over a thousand dollars saying the apartment was dirty and destroyed when I moved out! I have 5 witnesses, photos and a video that prove otherwise. They said I was unable to maintain my apartment and that is a lie. I have statements from my case managers that every time they came over my apartment was clean. I am in shock and awe of the audacity and disgusting actions these “people” have. They are established adults who seems to be out to destroy my rental history and harm my mental status. I am an young adult trying to get my life back on track, I am doing everything I am suppose to do to get better. The fact that theses two/three women are so set on making me look bad is very sad. Maybe they just dont wanna give the deposit back to CMHA, I don’t know. But these personal attacks on someone who is already struggling in life, I just don’t understand. It is very very sad for them. I hope they can get some help one day too.   LETTER FROM CASE MANAGERI was working with [redacted] as her case manager at the time that her door was broken. [redacted] had called me after a situation where maintenance had entered her apartment. [redacted] told me that maintenance entered her apartment to inspect or fix something and when they did the door had broken. Maintenance told [redacted] that they did not break the door and the door had to have been previously broken. [redacted] stated the door was not broken before that and stated she had had no problems with the door previously.If you have any further questions please call me.

8.11.17 Revdex.com received notification from consumer that business addressed his complaint.

The response from Dawn and the Manager Jill  match, they have both spoken with [redacted] and her case manager regarding the issues we had with her and the damages that were made to her unit. Below is the statement from Jill B[redacted]. The apartment manager at [redacted].When [redacted] first moved in...

things were fine. Shortly after, she started dating a guy and then moved him into her unit. I explained to her that it was a lease violation as well as a violation of her CMHA housing agreement. I told her that he could visit but could not live there. After that discussion myself and Sharon W[redacted] caught him living there. [redacted] was given a violation letter for having an illegal occupant on June 17th 2015. She stated that she had broken up with him and he was no longer living there. We began getting complaints from her neighbors that there was an odor of marijuana coming from her unit. I investigated and found that there was indeed an odor of marijuana coming from her unit. I talked to her about it but continued to see her walking around in a daze, many times incoherent and unable to communicate. During this time she said her boyfriend had stolen her money and also tried to come in through the bedroom window that he pushed out. Then she called and told me that he had stolen her keys and she needed a replacement set. I told her she would be charged for them and again she told me she had broken it off with him. I told her if she needed any help whatsoever to let me know. Next thing I know she what's throwing out 5 or 6 industrial sized bags filled with his clothes. One day myself and another Apartment Manager were going door-to-door to replace AC filters. We knocked on her door and when she opened her door the trim around the door was broken. She tried to blame it on the Apartment Manager that accompanied me to her unit. Later she admitted that her ex-boyfriend had broken the door. I called the corporate office and reported the incident and let them know that she had falsely accused someone else for the damage caused by her guest. She called her caseworker to report the incident. I spoke to her case worker and she informed me that [redacted] had serious mental issues. She stated that they were trying to find her another place to live. I told her that I thought that was best and that I believed her ex-boyfriend took advantage of her. Sharon and I tried to help her several times. Last year when it was time for her to have her annual inspection she left town with her ex-boyfriend and was gone for over a month. No one knew where she was and we thought she may have abandoned her apartment. When she returned she spoke to Monique at the corporate office and told her that her uncle was sick and she was taking care of him. That was not the truth and she almost lost her apartment because of it. [redacted] is on medication for her issues and when she mixes it with marijuana use it affects her ability to think clearly and enhances her fears. She said she was scared to be by herself and felt that someone was out to get her and that was why she asked her boyfriend to move in with her. She got to the point where she did not trust anybody and when she would go out she would dress in disguise with wigs and heavy makeup so no one would know who she was. She wouldn’t let maintenance personnel into her unit to make repairs because of her paranoia. [redacted] was management intensive, was not always capable of taking care of herself or her unit and the corporate office as well as her case manager agreed to a mutual rescission to sever the tenant/landlord relationship.

When Mr. [redacted]s complaint reached my office, I spoke with the Maintenance dept. they stated that they received a call at the end of June that there was a leak in his apt. The maintenance crew checked the leak and made adjustments in the hopes that they stopped the leak. Unfortunately with...

leaks, it is a process of elimination. They have cut out a portion of the wall and sealed several areas that may have been the cause of the leak. The Manager was not contacted by Mr. [redacted], in fact it was the maintenance man who let her know of the issue. The Manager calls in maintenance issues and also contacts vendors to schedule repairs. This expedites things being done on site.  Even though Mr. [redacted]s belongings and computer were still being used in that bedroom we offered him a $50 inconvenience fee as which is standard when it takes time to investigate a maintenance issue and our maintenance or vendors have to visit the unit multiple times. Mr. [redacted] asked for more money off his rent because he stated he could not use his 2nd bedroom, it was found that that was not true, however to continue the with a good landlord tenant relationship we will offer a final $50 inconvenience fee that will total of $100.00 on his account. This will be the final credit given on Mr. [redacted]s account throughout the time it takes us to find and repair any further leaks in his unit.Thank you,

It was their staff that came in and made me aware of the faulty drain. Which is why they replaced it. I have pics of the old and new drain. If it wasn't faulty,why replace it? I'm not asking for a trade off for rent. My personal belongings and inconvenience is way more than what I am behind in rent. I have paid my rent every month, sent letters,text and phone calls to Mark Ebner. To no avail. I would like to know who Kelly spoke to at my insurance company, or better yet,the name of the company I'm with. Because that is a lie. If sump pumps are in every unit and it was the cities fault,this is a very small complex,then every unit would have flooded.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

As I stated before, there have not been charges added to Mr. [redacted]s account for damages or for re-keying his locks. I will not continue to debate these circumstances. I am confident in the statements Mr. [redacted] made to me regarding the  damages to the door frame, access to his unit , and the need for a lock change. Mr. [redacted] is aware of the statements he has made as well. Arguing the point after the fact is a waste of everyone's time.  If Mr. [redacted] has not had his locks re-keyed and still wants it done,  he is more than welcome to contact myself or the maintenance department to have it done.  I have explained that to him on the phone and in my last response.  If  items have been "moved or removed" it would be because he has not confirmed that he wants his locks changed. We will not proceed with changing his locks without his permission.  I will be available until 5pm should Mr. [redacted] like to contact me. I would expect this to be satisfactory to  Mr.. [redacted] as he has been offered solutions for the concerns he has regarding his lock.