S Y G & Associates Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and for the record I find that SYG's written explanation is nothing but
excuses and many of the facts are misrepresented and I am not accepting their written responseThe last date SYG
repsonded to our emails was on 12/22/and SYG did not respond to any
correspondence until 1/14/only because we located Kathy G***'s
email address.Since the email response dated 1/14/SYG
has been very responsive and their contractors are performing to our
satisfaction, therefore I am accepting SYG's actions to the issues at hand and will close this complaint but will reopen this compliant at the first sign concerns
Regards,
*** ***

Please
let me first tell you we have very much been replying to [redacted]
[redacted]. We sold the home to [redacted] on December
12, 2014 and [redacted] was the one who attended the walk-
through on December 12, 2014 at 8:00am. All work orders were sent out
on December 15,...

2014 at 9:30 and the 2nd request was resend out on December 17, 2014 at 9:11am. On
the mailbox this was a misunderstanding looking at the walk-thru list
it showed that it was done mail box is completed as of today January
26, 2015. On
the Cooktop Vent [redacted] sent an email to SYG Homes on January
1, 2015 about the cooktop venting I Kathy G[redacted] was on vacation and
I missed the email on January 15, 2015 I sent out the work order and
I have gotten an email from [redacted] stating it was done on January 19,
2015.On
the gutter I was emailed on December 24, 2014 at 11:50am about rain
water leaking behind the gutter I sent an email to Stock Building
Supply on December 24, 2014 at 12:23pm for some reason I didn’t add
[redacted] to the email which was a mistake somehow. I resent a work order
on January 15, 2015 asking Stock to repair gutter. On
the Cabinets I have sent many emails to [redacted]
said that they had a set appointment and I’m being told by [redacted] that they never replied confirming appointment. As of today
1/26/2015 they are on schedule for January 29, 2015 first stop.On
the basement I sent them an email telling them when materials were
coming out and I will be emailing them each day letting them know who
is scheduled for the next day. As of today the framing, HVAC rough
in, plumbing rough in and Electrical rough in are completed. SYG
plans on going for close in inspection next week. I’m
sorry that they aren’t happy with SYG Homes or our subcontractors
we’ve been trying very hard. Thank
you Kathy
G[redacted] H[redacted] SYG
Associates, Inc.

Review: Builder: SYG Associates, Inc. [redacted] Nokesville, VA 20181

Email: [redacted]

Phone: ###-###-####

Contact: Kathy G[redacted]

President: Jimmy G[redacted]

The complaint report being filed with the Revdex.com due to the builders failure to respond the property defect issues via email to Kathy G[redacted] and one phone call made to Kathy on January 5, 2015 regarding the following issues identified in this document.

Additionally, the builder also has failed to notify us when they will schedule the work to install a Deck and finish specific areas of the Basement which were negotiated in a legal agreement prior to settlement. The builder has until March 2015 to complete these within the terms of the legal settlement.

This report and subsequent pages documenting incomplete repairs and or addressing latent defects discovered during the first week occupying the residences were prepared by [redacted] on 1/11/2015.

In resolving these issues, the builder must coordinate with [redacted], for Mr. [redacted] travels on business during the week and will not be available.

The resolution we are seeking is prompt response to all current and future issues during the warranty period (1 year) and correct any and all defects in a timely manner.

Current Issues:

1. Repair Kitchen Cabinets & Drawers

2. Rear Gutter behind master bedroom level clogged

3. Cook-top Exhaust Vent - No back draft damper

4. Install permanent mailbox

5. Provide status and schedule for Deck & Basement construction activities

As of this morning, I have emailed the builder (Kathy G[redacted] at the email address provided [redacted]) and attached a detailed list of the issues.Desired Settlement: Complete all reported defects as required by contract in a timely manner and respond to all correspondence with 2 business days with a resolution to all builder defect issues reported throughout the 1 year warranty period. Make sure that your subcontractors and venders complete their work order request within the time frame required.

Business

Response:

Check Message tab.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and for the record I find that SYG's written explanation is nothing but

excuses and many of the facts are misrepresented and I am not accepting their written response. The last date SYG

repsonded to our emails was on 12/22/2014 and SYG did not respond to any

correspondence until 1/14/2015 only because we located Kathy G[redacted]'s

email address.Since the email response dated 1/14/2015 SYG

has been very responsive and their contractors are performing to our

satisfaction, therefore I am accepting SYG's actions to the issues at hand and will close this complaint but will reopen this compliant at the first sign concerns.

Regards,

Review: SYG Homes started development of the [redacted] community. SYG Homes claimed that once all of the homes were built they would complete paving the roads in this neighborhood. All homes have been completed for over 1 year, yet the road is not yet paved. The [redacted]s HOA has contacted SYG numerous times with no resolution. At this point, the [redacted]s roads are not considered state-owned, and are not being patrolled by police, or plowed when it snows.Desired Settlement: Complete the paving of the [redacted]s Community as promised.

Business

Response:

February 25, 2014

Dear Mr. Derrick Gregory,

This letter is in response to the Revdex.com complaint that SYG Associates Incorporated (SYG) has not completed the road paving at [redacted].

The remaining house in [redacted] was completed and settled on February 7,2013. Since then, SYG has been coordinating with [redacted] County ([redacted]) and the Virginia Department of Transportation (VDGT) to complete the road construction. Specifically, SYG has been working on the VDOT right-of-way, signage, etc. Additionally, SYG has met with [redacted] and VDOT to discuss the timelines for final paving, inspections, punch list, etc. SYG continues to maintain a road surety bond on [redacted], As such, SYG continues to conform with all [redacted] and VDOT regulations.

To date, SYG corporate has received one call (complaint) from the [redacted] resident/HOA. The vice-president of construction explained the road completion plan to the person on the telephone.

SYG plans on completing (topping) the roads in 2014. In the interim, SYG has performed (and will continue) snow removal, etc. in-accordance-with our agreement with [redacted].

Sincerely,