S2 Capital Reviews (%countItem)
S2 Capital Rating
Address: 5950 Berkshire Ln STE 1300, Dallas, Texas, United States, 75225-5841
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The Annex Complex Urgent request never fulfilled causing medical issues due to ignorance of apartment staff
On 05.03.2018 I called around 2:30 and spoke to M who is the complex manager, I told her the urgency of replacing my restroom ceiling due to AC leakage causing the floor to flood overnight at 2:00 that morning of 05.03.2018. She rudely advised to me that she will write my info on a sticky note and *** the request after an awkward silence. So being that I never received a email notification as usual for a work order I called back around 5:30 and spoke to Thelma the ignorant receptionist. I told her all I needed was a simple yes or no if the complex sent the maintenance out before the end of the day so I wouldn't have to call him over after hours. Well she too just goes silent for over 4mins so I called her on my second line and she answers immediately, when I told her who I was and why am I on hold witout notice on the first call for a simple request. She proceeds to tell me YOU NEED TO BE PAITENT, not knowing I had my lawyer on the phone (because I have an ongoing suit for discrimination every since I filed my complaint against the apartments and won with the PUCT in addition to the countless frivolous charges from March.) Any who she disconnected the call, while driving home around 6:15ish I called after hour maintenance and left a voicemail and thats when I got the order confirmation via phone and text and of course I get home to a flooded apartment, so me and my boyfriend had to come and release the water from the ceiling ourselves and my child fell and bruised his rib due to the leakage!!! I dont know what corporate office trust these baboons in their office but currently we have counsel looking into this as well as housing due to management also requesting additional money from me that I refuse to give
If its no one calling me or my attorney from CORPORATE office...we will just see them in COURT
Revdex.com Serving North Central Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
S2 Capital
5055 Keller Springs, Suite 550
Addison, TX XXXXX
May 21, 2018
RE: Case # XXXXXXXX: ***
To whom it may concern,
I am writing in response to the complaint received for case #914418222: ***. The Annex team has not received any communication from Ms. regarding the alleged injury to her son. In the complaint filed, Ms. also mentioned that she submitted a work order for a leak, which she cancelled in writing the same day. The Annex management team strives to ensure that all work orders are completed in a timely manner.
On May 3, 2018, Ms. called the office, as we were about to close for the day, regarding a leak in her bathroom and was advised that a team member would me out to complete the repair. Moments later, at 5:58pm, Ms. submitted a request via our on-call service regarding the AC leak. That evening at 6:53pm, Ms. went online and cancelled the service request in writing stating "Please cancel the request I fixed it on my own by taking the ceiling apart and letting the gallons of water fall out". Ms. indicated in writing, per her own admission, that she chose to work on the repair and allowed the water to fall to the ground which may have resulted in her son falling and injuring himself.
The following day, May 4, 2018, the lead maintenance went to her unit to follow up and see if any repairs were needed and to replace any ceiling tiles that were wet or damaged. While maintenance was replacing the ceiling tiles, Ms. arrived with her son to the unit. Ms. never mentioned anything about her son falling or injuring himself to our maintenance while he was working in her unit.
At no point did The Annex team refuse to complete the work order request submitted nor was Ms. ever asked by any of the Annex team members to completed her own repairs. Ms. took it upon herself to tamper with pending work request and allowing water to fall after she was advised that a maintenance team member would go to her unit to complete the repair.
At this time, we have no record in our system of any open requests for her unit. No communication has been held with Ms. since May 3, 2018 and no information regarding any injuries has been given to any Annex team member from Ms.. We are unsure of what Ms. is wanting as a resolution to this matter as nothing was indicate on the complaint.
S2 Capital and The Annex both strive to provide the best customer service for anyone that walks through the door. Our company has core values that are implemented and utilized at all of our sites to ensure that our teams are providing the best customer service possible.
Respectfully,
Beatriz Jacobo
Investment Manager
I applied for an apartment with the apartments named "The Graham" on or around March 25, 2018. Before applying with the apartments I spoke with a young lady by the name of Jada, I informed Ms. Jada of my particular situation and she informed me the background check only went back 10 years. So my spouse and I proceeded with the application, I called Jada the next day to follow up with the application and to check to see if she had all the documents she needed to process the application. Jada informed me we had got approved, she was just waiting on the approval of the income. She than placed me on hold and informed me that we had not gotten approved like she said before but denied because of the background.I was very upset and hurt because not only was the wrong information conveyed to me but I had lost money from the application process, money that had I known the apartments had no exceptions in my situation I would have never applied. The next day I called the leasing office at "The Graham" to not only file a complaint against Jada because of the misinformation, but to see also when I can receive my deposit back. I spoke with the manager by the name of Ruth and she became very upset that I wanted to file a complaint she than said to me " you lucky I'm willing to give you your deposit back because she lied on your application when you didn't document on the application your situation" I later proceeded to tell her " I didn't lie I was just under the impression that it was within 10 years like I was previously informed. Since than I have talked with someone at the corporate office by the name of "Thibeaux" via phone on April 10, 2018 and via text on April 10, 2018 and within the text message she informs me that they will be giving me my deposit back. Now it is April 19, 2018 and no one wants to answer my phone call, return my text message, or return my deposit. We got denied of the apartment March 26, 2018 and I'm having such a run around. I just want my deposit
Refund I want my deposit of $300.00 back
Ms. *** applied at The Graham and was working with Jade Garner (Leasing). I received a phone call from both Jade and Ms. while I was working in Jacksonville, FL and understood Ms.' side of the story regarding her felony showing up after acknowledging it, yet being told it was acceptable. I informed her that I would refund her Security Deposit back to her. I then texted Jade and told her to refund the money back to her. Being it was recent, I just assumed that they were still holding on to her money order and they would simply hand it back over. Come to find out, it was already deposited and Jade did not inform Ruth (our Resident Supervisor) to refund the money back. As soon as this came to Ruth's attention, she processed the refund. Ms. is actually getting her full $450 back; which includes her Application Fee, Administrative Fee and her Security Deposit. I have contacted our corporate office to hopefully put a rush on Ms.' check as well.
I truly apologize for this error. This 100% falls on us. Please forgive this mistake and I wish you the very best in the future.
Lorraine
Submitted a rental application for The Muse apartments. Was told holding deposit would be refunded upon denial of application. Company will not refund
Company states their personal policy is to withhold 'Holding Deposit' if information is left off of a rental application. I did not wittingly withhold any information, which is the reason they give for holding my deposit, but apartment has denied my application and is keeping my 'holding deposit' which I paid with a $200 money order.
Application number XXXXXXX
I have no problem with paying the application fee, but to not refund a deposit on a unit I am not receiving is absurd. With this type of practice the complex can always have 1 unit available, deny any potential clients, and profit $200 without providing any services. On site staff does not disclose any of these details until after the denial of the rental property, and then refuses to speak with you regarding the issue.
I would like my $200 back due to lack of services provided (none at all)
S2 Capital
5055 Keller Springs, Suite 550
Addison, TX 75001
April 16, 2018
RE: Case # XXXXXXXX: ***
To whom it may concern,
I am writing in response to the complaint received for case ***. Mr. has been in communication with our office to discuss the concerns expressed in the referenced case. The Muse management team strives to ensure that all questions and/or concerns pertaining to the application process are always answered in full detail.
Mr. applied for an apartment at The Muse and was given a TAA rental application, our criteria, and the application deposit and fee policy. Mr. was asked to review the all forms given, to complete the TAA rental application in its entirety, and to sign all forms when completed. Mr. failed to disclose information or mark any boxes regarding his rental history on the application under the section labeled "RENTAL AND CRIMINAL HISTORY".
The TAA rental application states as follows: You represent the answer is "no" to any item not checked above. Per the TAA rental application, we may retain fees as liquidated damages if the applicant fails to answer questions or gives us false information which results in the denial of the application. Mr. failed to disclose any information regarding his rental history and as a result he was denied.
At this time The Muse will not be making any corrections on the account statement and therefore no monies will be refunded for Mr. as no error was made on our behalf.
S2 Capital and The Muse both strive to provide the best customer service for anyone that walks through the door. Our company has core values that are implemented and utilized at all of our sites to ensure that our teams are providing the best customer service possible.
Respectfully,
Stormie ***
Investment Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave all of the information that I was aware of within the application. I did not wittingly withhold credit history that I knew about at the time. I was told by several employees that the deposit would be refunded upon denial of application.
Texas Property code regarding application fee's and deposits states:
"Sec. 92.3515. NOTICE OF ELIGIBILITY REQUIREMENTS. (a) At the time an applicant is provided with a rental application, the landlord shall make available to the applicant printed notice of the landlord's tenant selection criteria and the grounds for which the rental application may be denied, including the applicant's:
(1) criminal history;
(2) previous rental history;
(3) current income;
(4) credit history; or
(5) failure to provide accurate or complete information on the application form.
(b) If the landlord makes the notice available under Subsection (a), the applicant shall sign an acknowledgment indicating the notice was made available. If the acknowledgment is not signed, there is a rebuttable presumption that the notice was not made available to the applicant.
(c) The acknowledgment required by Subsection (b) must include a statement substantively equivalent to the following: "Signing this acknowledgment indicates that you have had the opportunity to review the landlord's tenant selection criteria. The tenant selection criteria may include factors such as criminal history, credit history, current income, and rental history. If you do not meet the selection criteria, or if you provide inaccurate or incomplete information, your application may be rejected and your application fee will not be refunded."
(d) The acknowledgment may be part of the rental application if the notice is underlined or in bold print.
(e) If the landlord rejects an applicant and the landlord has not made the notice required by Subsection (a) available, the landlord shall return the application fee and any application deposit.
(f) If an applicant requests a landlord to mail a refund of the applicant's application fee to the applicant, the landlord shall mail the refund check to the applicant at the address furnished by the applicant.
Added by Acts 2007, 80th Leg., R.S., Ch. 917 (H.B. 3101), Sec. 8, eff. January 1, 2008."
This section states that I can be denied based on leaving off information, and I completely understand this. It does not give them the right to my application deposit.
The $200 that I gave to the apartments with my application fee is an application deposit and is refundable via the following TX Property Code:
"SUBCHAPTER I. RENTAL APPLICATION
Sec. 92.351. DEFINITIONS. For purposes of this subchapter:
(1) "Application deposit" means (1-a) "Application fee" means a nonrefundable sum of money that is given to the landlord to a sum of money that is given to the landlord in connection with a rental application and that is refundable to the applicant if the applicant is rejected as a tenant.
offset the costs of screening an applicant for acceptance as a tenant.
(2) "Applicant" or "rental applicant" means a person who makes an application to a landlord for rental of a dwelling.
(3) "Co-applicant" means a person who makes an application for rental of a dwelling with other applicants and who plans to live in the dwelling with other applicants.
(4) "Deposited" means deposited in an account of the landlord or the landlord's agent in a bank or other financial institution.
(5) "Landlord" means a prospective landlord to whom a person makes application for rental of a dwelling.
(5-a) "Rental application" means a written request made by an applicant to a landlord to lease premises from the landlord.
(6) "Required date" means the required date for any acceptance of the applicant under Section 92.352.
Added by Acts 1995, 74th Leg., ch. 744, Sec. 5, eff. Jan. 1, 1996. Renumbered from Property Code Sec. 92.331 by Acts 1997, 75th Leg., ch. 165, Sec. 31.XX(XX), eff. Sept. 1, 1997.
Amended by:
Acts 2007, 80th Leg., R.S., Ch. 917 (H.B. 3101), Sec. 7, eff. January 1, 2008."
Thus I have paid an application fee and deposit, was rejected by the landlord, and have not been refunded my application deposit. Management at the apartments are attempting to waive their duty and responsibility to return my deposit by calling it a 'Holding Deposit' via a provision on the rental application. This practice violates Texas Property Code:
"Sec. 92.355. WAIVER. A provision of a rental application that purports to waive a right or exempt a party from a liability or duty under this subchapter is void.
Added by Acts 2007, 80th Leg., R.S., Ch. 917 (H.B. 3101), Sec. 10, eff. January 1, 2008."
Thus any forfeiture of my deposit to The Muse apartments is based on an application provision that violates Texas Property Code. This enables the apartment to commit fraud by keeping any money that should be refunded to applicants.
Even the rebuttal from S2 Capital states:
"Mr. applied for an apartment at The Muse and was given a TAA rental application, our criteria, and the application deposit and fee policy. Mr. was asked to review the all forms given, to complete the TAA rental application in its entirety, and to sign all forms when completed. Mr. failed to disclose information or mark any boxes regarding his rental history on the application under the section labeled "RENTAL AND CRIMINAL HISTORY".
The TAA rental application states as follows: You represent the answer is "no" to any item not checked above. Per the TAA rental application, we may retain fees as liquidated damages if the applicant fails to answer questions or gives us false information which results in the denial of the application. Mr. failed to disclose any information regarding his rental history and as a result he was denied. "
They state they will retain 'fees'. The application fee should be hold by S2 via Texas property code, but the a sum of money that is given to the landlord in connection with a rental application and that is refundable to the applicant if the applicant is rejected as a tenant (Application Deposit) should not be.
I still would like a refund of my application deposit. The intellectual dishonest presented by S2 Capital by changing terms in order to violate Texas property code to steal money from applicants is appalling.
view attachment
(The consumer indicated he/she DID NOT accept the response from the business.)
The "F" Rating by the Revdex.com and reluctance to remedy customer service opportunities demonstrates the business ethic of S2 Capital. S2 Capital and its senior management have no interest in anything other than making money. Heartless & Loathsome.
Apartment rental
On February 23 I moved into a property owned by S2capital and it has been a night mare from the beginning. I was excited because these apartments though rough looking were supposed to be on the rise with new renovation but to the contrary the few wudates were only band aids to cover up bigger problems. I signed a lease to move into #94 but 3 days before my arrival I found I was moved to #77. That was poor service, but I overlooked that. When I moved to # 77 and after the movers had been set up, I was advised the day before moved if I could wait until 1 pm because the apartment was not ready when he leasing office was ADVISED of the morning move. Once we go to apartment the make ready team was still there, but I overlooked that. The apartment smelled like it had not been open for a while, moldy and old, but it was raining so I overlooked that item. But once in the apartment, with the door lock looking like it was tampered with, the tub and sink did not drain properly, and when I plugged up my TV in one room and my nebulizer in the other room the electricity cut off in all rooms, and the ceiling in my spare bedroom had sunken. I called about all and it took phone calls to get something done. 2 weeks later the electricity STILL cuts off and the roof in the bedroom collapsed. The maintenance supposedly fixed the leak but I still have a hole in my ceiling. SEVERAL ATTEMPTS have been made to this investor regarding this property and still no calls. From 23February until this moment I am still experiencing these problems
I would like to be contacted by this business so I can advise them of my next move
Please see the attached response from S2 Capital to ***. Case # XXXXXXXX.
S2 Capital
5055 Keller Springs, Suite 550
Addison, TX XXXXX
March 12, 2018
RE: Case # 91441986: ***
To whom it may concern,
I am writing in response to the complaint received for case # XXXXXXXX: Our goal is always to provide quality customer service and this particular resident has experienced several mechanical deficiencies during their stay thus far. As well as communication errors. Unfortunately, these deficiencies are never welcomed and typically ill timed. However, we have responded in a timely fashion, employed vendors when our field technicians could not cure the issue, and never denied replacement when necessary.
We cannot guarantee issues will never arise and some residents deal with more than others but we can focus on response and of course resolution. We are more than willing to focus on resolution rather than conflict with this resident as well, but we do understand the frustration of living through the discovery period of any issue and eventually the replacement if needed.
We offer a sincere apology that the unit was not ready on the morning of the designated move in date. We strive for excellence and did our very best to make the unit ready as soon as possible. At the time of notifying Ms. of the change of units, a sincere apology was made and assistance was provided in switching her established utilities, insurance, and cable. Shortly after move in, when Ms. reached out to the Hangar team to express the mechanical deficiencies, service was scheduled, however unforeseen weather and vendor delays did regrettably occur.
As of March 9th 2018, an agreeable remedy has been reached by both parties. S2 Capital and The Hangar both strive to provide the best customer service for everyone and in every situation. Our company has core values that are implemented and utilized at all of our sites to ensure that our teams are providing the best customer service possible. Thank you.
Respectfully,
Taylor ***
The Hangar
Investment Manager
201 S. Clark Rd
Cedar Hill, TX XXXXX
W: (XXX)XXX-XXXX
***@s2res.com
I am being charged for additional fees and remainder of rent that was never on the website as an delinquent balance
Evening,
I think everything was getting a little complex being that we (Beatriz and I) was sending responses at the same time. I asked for everything for a reason being that Ive always been a faithful tenant during my stay here even when the complex failed me as a landlord my rent was always and has always been paid WITHOUT A REMAINING BALANCE. All that matters is black and white. In December I filed my complaint for receiving $250 water bills for consecutive months on a 1 1/2 bathroom dwelling. The P.U.C.T found my complaint to be valid advising The Annex failed to verify the calculation for the utilities and recommended a credit to be owed to me. I received this judgement to my complaint in writing 1/22/2018 and then again 2/1/2018 (of course a few days later due to snail mail). As I always do I log in online on my resident portal to pay my rent in January I paid $902.11 which resulted in a balance of zero prior to February 1st payment. I logged in to make my payment and was advised of the balance of $595 so I sent $600 thinking this was a credit applied because thats what the online portal advised of a credit thus bringing the balance back down to zero! This zero balance remained all the way until midnight March 1st 2018 where it shows The Annex charging me the month to month rate of $999 and adding the utilities, parking, etc to equal $1070!! How is this fair or even possible or for better terms my fault at any given point when I have proof. I spoke to Maria and Thelma who told me I owed this balance this morning this was never notified to me as a lease violation or notice to vacate failure to pay rent nothing!! Im the one that called over 8 times today just for Beatriz to lie on me saying I was notified!!! Maria advised housing made the payment to someone else account and it wasnt found til later and which Im still showing on the online portal that once they located the payment February 18th my balance is still guess what ZERO!! I feel that Ive been target and retaliated against due to my complaints to the state, due to my previous Revdex.com parking complaints now they are trying to say for the remainder of this month after my $765 payment I now owe $330-$369?? To be honest Ive been told 3 different numbers today alone but I did advise I will not pay anything over what I am obligated to pay per the portal at the time being that I met my end of my responsibility and make my payments the only way I can being that Im at work when they open and when they close again im still at work!!?? I depend on this to be accurate due to the fact Im a single parent and I work hard for everything I have to be treated in such manner that not of fault of mines. The Annex failed and I am owed proper resolution. No telling who else they are getting over on!! All corresponding screenshots to prove truth will be attached!!!
I would like for my balance to remain zero as it has been all of February. Its not an error on my part that the website showed me all month $0.00 balance not to mention I never received a notice from this complex at all for a balance therefore why should I be penalized for late charges and things that would take me forever to catch up on as a single parent. I thought the reduction in rent came from the judgement won to me from the public utilities commission that advised they suggested a discount was owed to me due to overcharged utlilties
Revdex.com Serving North Central Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
S2 Capital
5055 Keller Springs, Suite 550
Addison, TX 75001
March 28, 2018
RE: Case # ***
To whom it may concern,
I am writing in response to the complaint received for case ***. Ms. contacted the office in to discuss the concerns expressed in the referenced case. The Annex management team strives to ensure that all questions and/or concerns pertaining to a residents account are always answered in full detail.
Ms. contacted our office earlier in the month as she received a balance notice for March 2018 due to her account being past due. Ms. emailed our office and was questioning her balance as she did not understand why her account had was delinquent for March 2018 since she had made a payment on March 3, 2018. The Annex immediately replied to the email and provided a copy of the ledger along with a detailed breakdown of all charges and payments received for February 2018 and March 2018. For the month of February 2018 Ms. failed to pay the full balance that was due on the account. As a result, her account remained delinquent for the February 2018. Ms. made a payment on March 3, 2018, but that payment was applied to her past due balance leaving March 2018 rent past due.
2/2018 Charges & payments:
Rent $655, Parking $25, Trash/pest $12, Water/sewer $122.25 (total due $814.25)
Resident paid $595.25 and left a past due balance of $219
The Annex has emailed Ms. multiple times explaining the total due on her account. Ms. stated that she in fact only paid $595.25 for February 2018 as she thought that that was the amount due. We have explained in writing via email multiple times that the $595.25 payment made in February 2018 was not sufficient to cover the full balance due for that month.
At this time The Annex will not be making any corrections on the account as no billing error was made on our behalf. A full detail has been given to Ms. regarding her ledger and she is responsible for all charges due on her account.
S2 Capital and The Annex both strive to provide the best customer service for all persons current, potential and future. Our company has core values that are important and which define who we are and what we are working to achieve. These values are embodied at all of our sites to ensure that our teams are providing the best customer service possible.
Respectfully,
Beatriz ***
Investment Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
*** did not fail to make my rent as I have never failed to pay my rent 12 months I havw been residing here. As of February 3-28th as in the attachments from the screenshots after I paid my rent was shown as a balance of zero! I cant make this up! Every since I filed a P.U.C.T complaint and win the judgement they have been retaliating against me as legal vounsel would refer it. Another example of frivolous charges would be after I paid my rent in full per the balance for March all of a sudden March 16th my balance was $6.11. This time they actually left a one time yellow first and final notice letter. Then all of a sudden March 26th my balance rises to $255? How is this possible and right? This is the second time ironically after the p.u.c.t incident ive had haywire in my online account. The online account will tell you what your balance is at the time of payment. Attached are scrernshots from March 1st showing balances of zero and payment receipts.
Revdex.com Serving North Central Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
S2 Capital
5055 Keller Springs, Suite 550
Addison, TX 75001
April 10, 2018
RE: Case # XXXXXXXX: ***
To whom it may concern,
I am writing in response to the complaint received for case ***. The Annex team has provided a full breakdown regarding the charges and payments on Ms. account. Ms. is aware of the charges due monthly per her lease and housing contract amendment. Ms. has not disputed the charges billed to her account for February 2018 and has stated multiple times in writing via email that she has only made a partial payment.
At this time Annex continues to stand by the original response to this complaint as no error was made on our behalf. Please see the original response below.
Ms. contacted our office earlier in the month as she received a balance notice for March 2018 due to her account being past due. Ms. emailed our office and was questioning her balance as she did not understand why her account had was delinquent for March 2018 since she had made a payment on March 3, 2018. The Annex immediately replied to the email and provided a copy of the ledger along with a detailed breakdown of all charges and payments received for February 2018 and March 2018. For the month of February 2018 Ms. failed to pay the full balance that was due on the account and therefor her account remained delinquent for the February 2018. Ms. made a payment on March 3, 2018, but that payment was applied to her past due balance leaving March 2018 rent past due.
2/2018 Charges & payments:
Rent $655, Parking $25, Trash/pest $12, Water/sewer $122.25 (total due $814.25)
Resident paid $595.25 and left a past due balance of $219
The Annex has emailed Ms. multiple times explaining the total due on her account. Ms. stated that she in fact only paid $595.25 for February 2018 as she thought that that was the amount due. We have explained in writing via email multiple times that the $595.25 payment made in February 2018 was not sufficient to cover the full balance due for that month.
At this time The Annex will not be making any corrections on the account as no billing error was made on our behalf. A full detail has been given to Ms. regarding her ledger and she is responsible for all charges due on her account.
S2 Capital and The Annex both strive to provide the best customer service for anyone that walks through the door. Our company has core values that are implemented and utilized at all of our sites to ensure that our teams are providing the best customer service possible.
Respectfully,
Beatriz ***
Investment Manager