Quality Auto sincerely apologizes for the delay and any inconvenience caused to the buyerDealing with freight items and freight companies can sometimes be time consuming and frustrating, but we do have a scheduled delivery date with [redacted] Freight, tracking PRO# [redacted] The expected delivery date is 9/The transit results can be found on the website: http://www.clearlanefreight.com/
This was refunded in March: Canada Surcharge Refund Receipt sent to [email protected] By Jennifer Susana on 2017-03-10:33:----- Dump: 1|1|1|This transaction has been approved.||P|60054904131|OrderID-263869|OrderID-263869|55.50|CC|credit||MOHIB| [redacted] ||Rue Davignon|Dollard-Des-Ormeaux|QC|H9B 2H1|Canada|||||||||||||||||24C6C5A88F0E26F24731DBD8ED88B7D7|||||||||||||XXXX2292...⇄ d|||||||||||||||||FALSE|
Initial Business Response / [redacted] (1000, 5, 2014/04/22) */ Quality Auto Parts sources used OEM parts from outside suppliers, and because of that works on a real-time inventory Simply stated, "here today gone tomorrow." A part available at the time of the call must then be pulled from a vehicle and testedEvery so often the part is either found to be incorrect or did not pass [redacted] quality checkIn this case the original part sourced was not available because of one of these issues and there was not another part available that met the criteria Quality regrets any inconvenience caused to the customer
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Unable to find customer's order by searching name and email address listed abovePlease provide digit order# beginning with 2......or email address used to place orderThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just a stall tactic that they useThey have been fighting the [redacted] bill since March but now they can't find the order#XXXXXX bought from ***Dealership called them back as soon as the transmission was received and told them it was a bad transmissionThey refused to give a return authorizationJust look there name up on the internet they have hundreds of complaints against them Final Business Response / [redacted] (4000, 9, 2015/08/04) */ Quality would rather eat the loss and walk away than have the issue drag out through every avenue for another monthsIt has been too long since the original credit card charge to refund, so a check by mail will have to be issuedCustomer can contact [redacted] @qualityautoparts.com to finalize details Final Consumer Response / [redacted] (2000, 11, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will send an email to [redacted] as requestedIf they do not follow through as promised with a check, I will re-open the case along with filing more complaints through every avenue I can find
It is Quality Auto Parts' written policy that return shipping costs are the responsibility of the customerHowever, each customer is treated as an individual and due to the cost and inconvenience of this return, a check will be mailed to the buyer in the amount of the charges accrued, provided that the buyer can email a receipt for transportation and freight carrier costs to [redacted] @qualityautoparts.com
Quality Auto Parts cannot be responsible for this item and apologizes to the consumer for this loss, however consumer accidentally returned a piece that could not be retrieved after the part was returnedQuality will not pay for something that was mistakenly returnedFor example, if someone leaves a garment behind at a restaurant, and that garment is not recovered, it is not the restaurant's responsibility to reimburse the owner the cost of the garment
Quality Auto sincerely apologizes for the delay and any inconvenience caused to the buyer. Dealing with freight items and freight companies can sometimes be time consuming and frustrating, but we do have a scheduled delivery date with [redacted] Freight, tracking PRO# [redacted] . The expected delivery... date is 9/2. The transit results can be found on the website: http://www.clearlanefreight.com/
This order was canceled per customer's request on 4/26/16.The full amount has been refundedPlease verify transaction with bank or credit card company accordingly
Parts were not in suitable shipping condition for a vehicle such as a new CamaroAll three orders were refunded in FULLThat is the most that can and will be done
Like a fool, I backed into a tree when visiting a park in Vermont, breaking a lightMy Oldsmobile is obsolete and I had trouble finding a replacement to keep my state inspection sticker currentQuality Auto Parts got me the light quickly and at a fair priceSo thanks! Recommended!
We do regret that the order for a year old transmission that MrH [redacted] purchase was cancelledWe did pick the part back from MrHeft's mechanic at our cost and were he has been refunded in full as of 3/12/
I bought a used transmission for my Chevy Sfor a fantastic price The price was so good I was afraid it was a scam The delivery was also very affordable & the timeline given was days to weeks, and because I had no way of moving the transmission they said it would be delivered in a truck with a lift gate Everything I was told was true!!! Not only was the transdelivered with a lift, but the driver even had a pallet jack to move it exactly where I needed it! After the transwas installed it works as good as new I can't even begin to explain how happy I am with my purchase I will recommend this company to all my friends, & family members My experience with them has been absolutely fantastic!!!! Steve in the Golden Valley Arizona
Initial Business Response / [redacted] (1000, 5, 2015/01/23) */ Quality Auto Parts apologizes for any inconveniences and additional costs to the customer for this transactionReturn shipment are the responsibility of the customer, as per the warranty policy which is listed on our websiteDuring every sales call, the customer is directed to this website and advised to review it's content This part has since been returned and the customer's credit card refunded for the full sale amount Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they made me pay an extra for a mechanic to tell me what I already knew was wrong with the motorPaying for a mechanic to tell me the motor was junk is no where in their warrantyI have printed the warranty and read it through several times and still no where does it say for me to pay a mechanic to tell me they sold me a piece of junk Final Business Response / [redacted] (4000, 11, 2015/02/13) */ Quality Auto Parts statements in the first reply still standCustomer has been refunded of the sale amount and that is the final disposition of the refund and this case
Quality Auto Parts apologizes to the customer and her fatherUsed auto parts can be tricky in that certain years, makes, and model parts are to interchange with others and sometimes don't Although our warranty policy states that return shipping is the responsibility of the customer, Quality treats every order and every customer individually, so the customer has been sent $via Paypal to resolve the issue: You sent $to [email protected] http://www.qualityautoparts.com/warranty.php
Great item, great customer serviceThanks especially Freddie
Quality Auto sincerely apologizes for the delay and any inconvenience caused to the buyerDealing with freight items and freight companies can sometimes be time consuming and frustrating, but we do have a scheduled delivery date with [redacted] Freight, tracking PRO# [redacted] The expected delivery date is 9/The transit results can be found on the website: http://www.clearlanefreight.com/
This was refunded in March: Canada Surcharge Refund Receipt sent to [email protected] By Jennifer Susana on 2017-03-10:33:----- Dump: 1|1|1|This transaction has been approved.||P|60054904131|OrderID-263869|OrderID-263869|55.50|CC|credit||MOHIB| [redacted] ||Rue Davignon|Dollard-Des-Ormeaux|QC|H9B 2H1|Canada|||||||||||||||||24C6C5A88F0E26F24731DBD8ED88B7D7|||||||||||||XXXX2292...⇄ d|||||||||||||||||FALSE|
Initial Business Response / [redacted] (1000, 5, 2014/04/22) */ Quality Auto Parts sources used OEM parts from outside suppliers, and because of that works on a real-time inventory Simply stated, "here today gone tomorrow." A part available at the time of the call must then be pulled from a vehicle and testedEvery so often the part is either found to be incorrect or did not pass [redacted] quality checkIn this case the original part sourced was not available because of one of these issues and there was not another part available that met the criteria Quality regrets any inconvenience caused to the customer
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Unable to find customer's order by searching name and email address listed abovePlease provide digit order# beginning with 2......or email address used to place orderThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just a stall tactic that they useThey have been fighting the [redacted] bill since March but now they can't find the order#XXXXXX bought from ***Dealership called them back as soon as the transmission was received and told them it was a bad transmissionThey refused to give a return authorizationJust look there name up on the internet they have hundreds of complaints against them Final Business Response / [redacted] (4000, 9, 2015/08/04) */ Quality would rather eat the loss and walk away than have the issue drag out through every avenue for another monthsIt has been too long since the original credit card charge to refund, so a check by mail will have to be issuedCustomer can contact [redacted] @qualityautoparts.com to finalize details Final Consumer Response / [redacted] (2000, 11, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will send an email to [redacted] as requestedIf they do not follow through as promised with a check, I will re-open the case along with filing more complaints through every avenue I can find
It is Quality Auto Parts' written policy that return shipping costs are the responsibility of the customerHowever, each customer is treated as an individual and due to the cost and inconvenience of this return, a check will be mailed to the buyer in the amount of the charges accrued, provided that the buyer can email a receipt for transportation and freight carrier costs to [redacted] @qualityautoparts.com
Affordable, good customer service, expedience, transparency and communication, all offered at this company'
Quality Auto Parts cannot be responsible for this item and apologizes to the consumer for this loss, however consumer accidentally returned a piece that could not be retrieved after the part was returnedQuality will not pay for something that was mistakenly returnedFor example, if someone leaves a garment behind at a restaurant, and that garment is not recovered, it is not the restaurant's responsibility to reimburse the owner the cost of the garment
Extremely pleased with the service! Fast shipping knowledgable employees great service A+++++ thanks again!
Quality Auto sincerely apologizes for the delay and any inconvenience caused to the buyer. Dealing with freight items and freight companies can sometimes be time consuming and frustrating, but we do have a scheduled delivery date with [redacted] Freight, tracking PRO# [redacted] . The expected delivery... date is 9/2. The transit results can be found on the website: http://www.clearlanefreight.com/
This order was canceled per customer's request on 4/26/16.The full amount has been refundedPlease verify transaction with bank or credit card company accordingly
Parts were not in suitable shipping condition for a vehicle such as a new CamaroAll three orders were refunded in FULLThat is the most that can and will be done
Like a fool, I backed into a tree when visiting a park in Vermont, breaking a lightMy Oldsmobile is obsolete and I had trouble finding a replacement to keep my state inspection sticker currentQuality Auto Parts got me the light quickly and at a fair priceSo thanks! Recommended!
Great
Top notch service
We do regret that the order for a year old transmission that MrH [redacted] purchase was cancelledWe did pick the part back from MrHeft's mechanic at our cost and were he has been refunded in full as of 3/12/
I bought a used transmission for my Chevy Sfor a fantastic price The price was so good I was afraid it was a scam The delivery was also very affordable & the timeline given was days to weeks, and because I had no way of moving the transmission they said it would be delivered in a truck with a lift gate Everything I was told was true!!! Not only was the transdelivered with a lift, but the driver even had a pallet jack to move it exactly where I needed it! After the transwas installed it works as good as new I can't even begin to explain how happy I am with my purchase I will recommend this company to all my friends, & family members My experience with them has been absolutely fantastic!!!! Steve in the Golden Valley Arizona
Initial Business Response / [redacted] (1000, 5, 2015/01/23) */ Quality Auto Parts apologizes for any inconveniences and additional costs to the customer for this transactionReturn shipment are the responsibility of the customer, as per the warranty policy which is listed on our websiteDuring every sales call, the customer is directed to this website and advised to review it's content This part has since been returned and the customer's credit card refunded for the full sale amount Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they made me pay an extra for a mechanic to tell me what I already knew was wrong with the motorPaying for a mechanic to tell me the motor was junk is no where in their warrantyI have printed the warranty and read it through several times and still no where does it say for me to pay a mechanic to tell me they sold me a piece of junk Final Business Response / [redacted] (4000, 11, 2015/02/13) */ Quality Auto Parts statements in the first reply still standCustomer has been refunded of the sale amount and that is the final disposition of the refund and this case
Quality Auto Parts apologizes to the customer and her fatherUsed auto parts can be tricky in that certain years, makes, and model parts are to interchange with others and sometimes don't Although our warranty policy states that return shipping is the responsibility of the customer, Quality treats every order and every customer individually, so the customer has been sent $via Paypal to resolve the issue: You sent $to [email protected] http://www.qualityautoparts.com/warranty.php
We apologize for any inconvenience or confusionThe credit card has been refunded in full as of this morning