S.A. Marshall Services, Inc.

When I brought my car in for repairs to the right side of the vehicle, my drivers side (left) rear veiw mirror was broken and left hanging loose on the hinge or mounting post. [redacted] rudely and condescendingly said that it was a mechanicle failure and that they would not be responsible for the damage. There was absolutely nothing wrong with the mirror when I brought the vehicle in. All the damage was on the right side, not the left. I told [redacted] that this was unacceptable so he said [redacted] would fix the mirror at cost of a new mirror and that I would have to pay $80.00. I told them this was unacceptable but if that was the only way I could get the car fixed, I would pay for the part. I asked [redacted] to bag up all the old parts as I wanted to have someone else give me their oppinion. [redacted] said that his tech told him the parts were stripped and that there was a spring that was rusted. I spoke with my mechanic in Waukesha and he said that that he could not see any stipping and there was not way to tell if a spring was rusted as that or any othere part that holds the mirror on the post was provided. While this was going on American Family agreed to pay for the damage as a comprehensive claim. Now the mirror the they replaced vibrates terribly at highway speeds making it very difficult to use above 35 miles per hour.