SA McDanel Painting & Construction

Let me correct *** on some of the issues that he is mentioning on Inv# ***for the repair on their *** ***First and foremost more then the transmission was fixed for that price.On that invoice we replaced the radiator, Idle Air Control Valve, PCV Valve,Antifreeze, Transmission Flush,
Transmission Filter, Transmission Oil, Radio Code so bis radio would work, Starter,A/C Pressure Switch, Freon and rechargeWe did not rebuild or replace the transmission so the bucking wouldn't be any fault of oursThe A/C worked for only one day because we informed *** if the A/C goes out there is another problem with the A/C but our sniffer couldn't pick it up.We found out a couple weeks later that the Af C went out but we were workingon his *** *** ***He said he would bring the Honda back when the *** *** *** is done.After we finished with the *** *** *** he brought his Honda back and we found the oil seal on the back of the compressor blown out and we needed to replace the A/C compressor along with some other components.What *** lacks to say is that we were giving him the A/C service & Freon Free to himbecause we just servicedhis vehicle and we did feel sony for him.He got an Invoice # *** for the hrs.it took to tear the entire door down to get to the motor & electrical wires to seewhere the problem isHe got charged a diagnostic charge for checking out the A/C again because the failure of the A/C had nothing to do with the work we performed on his vehicle.Yes we did work on the A/Cbot we only changed out the highpressure switch -we did not touch or replace his A/C compressor which has now failed

Mr*** *** wants to play this out in an open forum like the Revdex.comThe only rebuttal that I have for *** *** is that he agreed to the cost of the repairs, signed all of the documentation in regards to the repair, and was kept informed of the repairEven when the cost got up to $ 4,500.00We trusted *** *** to pay his bill when it was due and he did with a rubber check.We will be seeing *** *** in court for passing a bad check that he put a stop payment onNo matter what *** *** mumbles about the repair according to the law and fair business practices you should give the shop a chance to correct any problem.If *** *** chooses to go to another repair shop he bears the burden of any additional costAlso *** *** couldn't find the parts until the part #'s were found by our parts department through intensive research.If you should have any questions please call me and we ean discuss them

Complaint: ***My response and backup documentation are attached.Running? Knock, knock? Who's there? Could we elevate the language of this dispute from the childish direction that it seems to be going in?Let's take it from the top"The A/C worked for only one day because we informed *** if the A/C goes out there is another problem with the A/C but our sniffer couldn't pick it up." Now I'm a laymen, I admit, but that just sounds like "we don't know what's wrong but we did something and it may or may not have fixed the problem, but we charged you so hope it works." It didn't workAs far as the free a/c service, we were clearly charged on page of invoice *** - Evac recovery & re-charge system -$190.00,Freon *** - Charged by the pound,x = $and a/c synthetic oil for *** System -$Idon't see where he gave me anything for free because he felt sorry for meHe didn't provide a/c or Freon for free when we brought it back because that had nothing to do with the problem, so that wouldn't make sense eitherIt's Devin that Ifeel sorry for, he's not even familiar with what is on his invoices.On his wall it clearly says that the diagnostic charges are $175.00, so why were we charged $408.38, especially for something that should have already been addressed? Ifthe A/C compressor was leaking why not give us the option of fixing it then,why fix a switch that did nothing to address the problem? Maybe if a certified mechanic had looked at it, they could have figured out what the problem was.Clearly there are none at your shop since you stated "He talks about ASE certified mechanic, which there are a lot of them on this island - there is no difference between us and another shop." Obviously there isWhen we took the *** to an ASE certified mechanic, he was able to do everything that Devin was not, as you can see on the attached invoice, which was paidHe had to a lot of what Devin supposedly did the first time, albeit at a fraction of what Devin wanted And,to no surprise, the truckno longer shuts down in the middle of the street.I agreed to the work that was being done not knowing there would be a 300% markup on the parts that were usedOnce Ifound that out, of course Ididn't want to pay thatAnd if that is not the case then simply produce the invoices showing what you paid, it's that easy...unless you have something to hide.I'd also like to address the "shop supplies" line item that seems like just another arbitrary way to jack up the invoice even higherWe were charged $for rags and shop towels among other itemsIsn't that just the price of doing business as a business owner? How do we know that you used anything near that amount of suppl.ies? The same line item is on all of our invoices and the prices range from $ to the aforementioned $with no actual accounting for quantity...sounds made up to me.I told Devin that I would pay for the parts (once I received the invoices) and a fair amount for labornever said that I wouldn't pay for any labor, which would be ridiculousAnother issue in dispute is that my ASE certified mechanic told me that everything Devin did to the *** should have taken only a couple of hours, not the hours that I was charged forMaybe that is the difference, the work takes four times as long if you are not certifiedIwould have never given my truck to him if I had known there were no certified mechanics in his shop.As for the emails, your Assistant Patrick is the person that I've been in contact with as you can see in the attachmentsEven your own employees know that your practices are unprofessionalAlso, I was referring to emails sent after the check stop payment was put throughWe did lose touch earlier when my phone was cut off and you did find me through email. Finally, we are not running from you DevinWe happened to move in October to another apartmentI promise, our lives are not revolving around this situation, we wouldn't move our family around because of this.Oh and as far as the "truth" setting you free,you have bad reviews on Yelp,that's the truthWe don't need to smear your business, many others have already done soYou also have prior complaints on the Revdex.comI assume that the other unhappy customers just didn't bother to weigh in.Needless to say,we will not be satisfied until we get copies of the invoices for the parts that were usedThen we can go from thereObviously we have no trouble paying our legitimate bills, we just don't like being cheatedWe are happy to resolve this in this forum, if not,we look forward to our day in court
Sincerely,
*** ***