Saab USA Parts

Customer purchased item # [redacted] titled “ [redacted] 9-Coded Key Shaft (2003+) Pair” This listing is for a pair of cut key shaft units, shipped cut in advance for any customer [redacted] 9-of the applicable year rangeUpon receipt of the items, customer stated the key shaft pair (as indicated in the product name) should also include the alarm remote transmitter for the same car Customer made this assertion based on the fact that a significantly smaller image of the transmitter appears on the same web page, so that customers can understand where the key shaft is placed / housed and because this page is linked to the transmitter page for ease of customer navigation To eliminate the confusion the customer has claimed occurred, the “ [redacted] 9-Coded Key Shaft” pictures the coded key shaft units in the foreground in a very large image size and include the title “ [redacted] 9-Coded Key Shaft (2003+) Pair”, as well as three additional lines of text informing all potential consumers that the only item being purchased is the coded key pair:ITEM DESCRIPTION: “Genuine [redacted] 9-Coded Key Blade / Shaft Pair”ITEM DESCRIPTION: “This is the top section / insert of the key fob”ITEM DESCRIPTION: “Electronic transponders / remotes are sold separately”Customer made unreasonable demands to return the key shafts for a refund after they were delivered (metal had been physically cut to match the key on the customers car) Customer made unreasonable demands to receive free merchandise (alarm remote transmitter units) in exchange for future business Customer was given the option to purchase the additional parts they sought for a discount / complimentary shipping, but refused Every effort is made on every product page to indicate a clear and precise description Customized key and lock parts cannot be returned because they are physically created for each unique vehicle and the key codes associated with each car

Customer purchased item #[redacted] titled “[redacted] 9-3 Coded Key Shaft (2003+) Pair”.  This listing is for a pair of cut key shaft units, shipped cut in advance for any customer [redacted] 9-3 of the applicable year range. Upon receipt of the items, customer stated the key shaft pair (as indicated...

in the product name) should also include the alarm remote transmitter for the same car.  Customer made this assertion based on the fact that a significantly smaller image of the transmitter appears on the same web page, so that customers can understand where the key shaft is placed / housed and because this page is linked to the transmitter page for ease of customer navigation.  To eliminate the confusion the customer has claimed occurred, the “[redacted] 9-3 Coded Key Shaft” pictures the coded key shaft units in the foreground in a very large image size and include the title “[redacted] 9-3 Coded Key Shaft (2003+) Pair”, as well as three additional lines of text informing all potential consumers that the only item being purchased is the coded key pair:ITEM DESCRIPTION: “Genuine [redacted] 9-3 Coded Key Blade / Shaft Pair”ITEM DESCRIPTION: “This is the top section / insert of the key fob”ITEM DESCRIPTION: “Electronic transponders / remotes are sold separately”Customer made unreasonable demands to return the key shafts for a refund after they were delivered (metal had been physically cut to match the key on the customers car).  Customer made unreasonable demands to receive free merchandise (alarm remote transmitter units) in exchange for future business.  Customer was given the option to purchase the additional parts they sought for a discount / complimentary shipping, but refused.  Every effort is made on every product page to indicate a clear and precise description.  Customized key and lock parts cannot be returned because they are physically created for each unique vehicle and the key codes associated with each car.