I have never purchased from them before and the advertisement finally lured me in. The assistant store manager approached to help me. He seemed nice and knowledgeable. Established immediately that I needed the items in 7 days. While one item required ordering, he said it would only take 2 days but no problem to have it all within one week. I ordered a suit, 2 pants (measured for alterations). Paid up front. I came back 7 days later. Nothing ready. After 20 minutes tells me he doesn't know where the pants are and the suit would be in the following Monday. I gave him 24 hours to resolve. When I returned, he stated that he completely forgot to do anything. He credited everything back to me but now I'm less than 24 hours from an event where I needed a properly fitted suit and I have nothing to show for the effort. Store manager didn't even apologize. First and last time to purchase from there.
I have never purchased from them before and the advertisement finally lured me in. The assistant store manager approached to help me. He seemed nice and knowledgeable. Established immediately that I needed the items in 7 days. While one item required ordering, he said it would only take 2 days but no problem to have it all within one week. I ordered a suit, 2 pants (measured for alterations). Paid up front. I came back 7 days later. Nothing ready. After 20 minutes tells me he doesn't know where the pants are and the suit would be in the following Monday. I gave him 24 hours to resolve. When I returned, he stated that he completely forgot to do anything. He credited everything back to me but now I'm less than 24 hours from an event where I needed a properly fitted suit and I have nothing to show for the effort. Store manager didn't even apologize. First and last time to purchase from there.