Saavedra's Electrical Contractor & Services Reviews (%countItem)
Saavedra's Electrical Contractor & Services Rating
Address: 420 69th St SW, Albuquerque, New Mexico, United States, 87121-2458
Monday:
07:30 AM - 05:00 PM
Tuesday:
07:30 AM - 05:00 PM
Wednesday:
07:30 AM - 05:00 PM
Thursday:
07:30 AM - 05:00 PM
Friday:
07:30 AM - 05:00 PM
Saturday:
Sunday:
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Great guys. Straight forward and honest and most of all reliable. Fair pricing too.
David did a great job. He handled my electric issue professionally and quickly. He took care of all the behind the scenes things with the inspectors and pnm. I definitely recommend this company!
I hired David to do a panel upgrade and rewire of an older home. David submitted a quote. I accepted the quote and hired him. He was supposed to have the job completed by November 4th. On October 31st, he started the job, he did get the panel installed and passed inspection. They were supposed to be back the following day at noon to do more work. Two guys showed up about for a short time late afternoon. Day three they got there about 930. When Inarrived at 330 they still had made very little progress. Then the journeyman started to tell me that they had run into all kinds of problems and that David was supposed to call me. I told him I had not heard from David. They guy went on and on about problems. I asked him “ bottom line what exactly was the problem. He then started yelling at me and told me that no woman was going to talk to him like that and he would pack up his stuff and leave. I told him it wouldn’t bother me. He kept yelling at me I told him to pack his stuff and leave. He kept yelling and said you don’t have to tell me twice. So, I now told him a third time to leave. I also tried calling David repeatedly and he wouldn’t answer. I was finally able to get in touch with David and told him he needed to get the power restored to the house. Once David got there, we had a discussion about the work performed and he went on about what they were going to do. I acknowledged that it was what had agreed upon. I went into the attic where they were supposed to have been working. When I came out I asked David why they had cut the insulation to my heater and also made a mess of the regular insulation that was there. The guy Ron, again started yelling carrying on and was on the phone constantly. My sister than was upset and told him to leave. He continued shouting at her. David was watching the entire thing and I told him he needed to get that guy off my property. David said that he would restore the power and refund half of the $3000.00 deposit. I said fine. As long as his worker kept his mouth shut he could finish and we would be done. He then changed his story from giving me half of the money to a few hundred dollars. Needless to say, I now am back at the drawing board and he ran with my money. I have no problem paying for the new box, which he did install. He quote $1850 for that portion of the job.
This project was a nightmare from the beginning. First and foremost, we are a contractor that takes on work that most other contractors will not even bother with. I went over and did a walk through of the house and created an estimate for the work that the customer wanted done. That estimate was submitted on 9/20/18. A few weeks went by and the customer asked me for some references. I sent her one reference with her response as "that's it?" I explained that I was a newer contractor and that I have received several 5 star reviews on *** and *** along with having a A+ rating on the Revdex.com. Didn't hear back from her, I'm assuming she was doing her due diligence in finding a contractor that could do the job for her. Needless to say, she decided to hire us to do the work and we signed a contract on 10/23/18. We started the work on 10/31/18. We completed the service upgrade with a pre-final inspection. One unfortunate thing that happened was my fiancé got sent to the ER and was admitted into the hospital on 10/31/18, in which she was there for 3 days. I explained this to the customer what was going on. I had my journeyman and his helper there at the property doing the work. We started our day a little later than normal to accommodate the tenant that lives at the property. I was at the property on Friday November 2nd after my journeyman contacted me about problems that he had ran into while prepping to do the work. The customer showed up at the property a little after I left and my journeyman had started to explain the issues that he had found and tried to explain them to the customer, he explained that the customer took a defensive approach to his explaining the problems to her. With the customer telling him that the whole house was to be rewired. He explained to her that that was not in the scope of the project, that we were adding additional circuits to allieviate the overloading that were on the two exisiting circuits. By this time my journeyman described the customer as being very rude and demeaning to him, at this point he started to defend himself from her verbally abusive behavior that she was displaying toward him. He did leave the property after this and immediately called me to tell me what was going on. I had ZERO reasons to doubt what he was telling me based on ALL our other projects that we have been on. This man takes pride in his work and truly cares for the customer. I finally spoke to the customer and she was explained what had happened from her point of view and that she needed the power restored to the home. I agreed that I would go over there and help get it restored. I had my journeyman meet me there to get the power turned back on being he new which wires were disconnected. I left for the store to pick up a connector that we needed and was gone no longer than 15 minutes when I get a call form the customer asking why my guys cut up the insulation on the heater. I explained to her that there was no reason for them to do that, and she told me that we were not the only ones up there. I put the insulation back and taped the insulation back with duct tape. I had been in the attic earlier in the day and that insulation at the heater was already cut. We were getting out of the attic when a woman was yelling at my journeyman, she was not a party to the project and she would not back down. The customer started raising her voice at me to get my employee under control. We proceeded to do the work, but the customer was in our area that we were working in and made it extremely hostile. She then went to her car and sat there upon completion of getting the power restored. My journeyman left immediately without uttering a word to anyone. We were there working and purchased some material for the project. The customer is wanting a refund of $1072. I explained to her that I have an open permit with the city that needs to have a passed final inspection. Once I see that passed final inspection, I would have her sign a release of liability form being we were not the contractor to finish the work and that I would refund her $626.75. The difference between her numbers were for the labor and some material that was purchased for the work. We are not in the business of working for free, and it is unfortunate that we were not able to get the work completed. We take pride in all the work we do, from commercial projects to home remodels.
Complaint: ***
I am rejecting this response because Mr. S is incorrect in his time on the property.His workers also told us that they would be stating later as they had to finish another job in the east mountains. He is also trying to bill me for work that not been performed and materials in which he is responsible. Attached is a page of the contract in which Paragraph 4 clearly states that he solely responsible for all permits, licenses and any other instrument required to perform the service. I am also attaching the bid for work to be performed which clearly states that the upgrade to electrical service I a billed at quantity 1 in the amount of $1,850.00 plus tax. I am also attaching the permit that was pulled by Mr. S. Again the permit was for upgrade to existing electrical service. He was supposed to have all work completed by 11/4/2018. He had also stated that he would refund me one half of the amount paid, which was $3000.00 and then tried to back track. I have the conversation between Mr. S and myself recorded as it was clear to me that he was not a man of his word. I feel that I am being more than fair. I do not expect anyone to do work for free, but I also don't feel that I should have to pay for work that was not performed or completed.
Furthermore, I am now having added expense and time off work to because I have to find a new electrician. I have already notified the proper authorities that the permit needs to be cancelled as I terminated him as a contractor. The permit he pulled will not be used by another contractor.
Regards,
***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
AHS (American Home Shield) allowed me to hire an outside electrician because none of the ones that AHS sent out to fix my problem were able to do so. After David replaced outlets, he found part of the problem was the old heater. He was given permission to replace the old heater and gave AHS the total of $370.86. So David installed a heater that was much smaller than what was there which left an unsightly hole that the new heater didn't cover. After he installed it and left with my check for $370.86, I was pretty disappointed at the way it looked, but when I tried it I found that the heater did not come close to heating up my bathroom like my old one. I called David the same day and told him that I was unhappy with this heater and wanted it replaced. That was January 22, 2018. I told him that AHS was supposed to replace what was there. This wasn't coming out of my pocket but theirs. He sent me a link to a heater that he found but I told him that was a 220 and wouldn't work since my volts were 120. He apologized. On January 26th I asked if he found another heater because I don't want this heater. I went to Home Depot with my measurements of the hole and found 2 heaters that were better choices because of size and power. All were 120 volts and 1500 watts. The one he installed was 1000 watts. I sent David copies given to me by a Home Depot's assistant. I asked if he had a chance to look at these on January 28th. I heard back from him February 5th. He wanted me to pay the difference. I asked him to charge AHS. Then it went from a difference of $50.00 and now $100.00. After trying to contact AHS, he was told my case was closed.
I was called to Ms. home to troubleshoot an electrical problem that she was having. Her master bathroom, bedroom and part of the living room had electricity that was not working. I found that the problem was within the master bathroom. This was on 10/23/17. I went back out to fix the problem on 11/9/17 and at that time I was tracing the circuit and found faulty wiring in the master bathroom GFCI. I pointed this out to Ms.. She was concerned and asked about any other GFCI's that were in the house. I told her that GFCI's needed to be installed within 6 feet of water. She went and bought the quantity needed and I installed them. Keep in mind that I charge $115.00 per hour. I was in her home working for over 4 hours installing GFCI's a switch in her bedroom and troubleshooting a problem that popped up after installing a GFCI in the other bathroom. I charged her $185.43 for that work. She had mentioned that she had a little bit of financial difficulties, so I decided to keep my cost down. We talked and agreed on the wall heater that was going to be replacing the old heater, again I looked for the cheapest option I could find for her. I purchased one at Home Depot for $120.00. I went and installed it for her and she was charged $370.86. This was for the heater, the labor and the time it took to, research it, and pick it up not to mention the time I was on the phone with AHS. Ms. mentioned that this was nicer than the old unit, but was too small. I spent more time on the phone looking at different models within keeping the cost down and trying to find a 120v large enough to fill the hole in. We found one, it was approx. $50 more. The last time I was in conversation with Ms., I mentioned for $100 more, I could replace the new unit and install the newer unit. I'm not trying to get rich off of her. I'm not in business to do free work. If we were to total up the time I have spent on the phone with AHS, researching heaters after hours and the work performed her bill would be approx. $989. In grand total, she was charged $556.29. I feel like I have been fair with her and have given her an option to get the heater that she wants.
Complaint: ***
I am rejecting this response because:
It is unclear why SECS detailed irrelevant events in his response regarding his First working visit on October 23, 2017. I was satisfied with his work performance again dated October 23, 2017. The only nexus between his First working and his Second visit was SECS stated that the wall in heater in question was the SOURCE of the electrical problems. That discovery is what prompted the Second visit in which we had the conflict. In brief, SECS and myself made a clear and mutual agreement to purchase and install a new wall heater. In doing so, it was agreed that BEFORE purchase of the heater was, SECS had to seek approval from me. As a result, SECS breached our agreement and purchased a wall heater without my consent. In an unexpected rush SECS calls me and says he on his way over with the heater. Against my better judgement I allowed him to come. I wanted him to make good since he was already on his way. He arrived with a much smaller sized wall heater. I was compelled to let him install it. I had to excuse myself to another room. Just in case he finished before my return, I had a check ready for him. I was absent from the room no more than 30 minutes. When I returned, he was already gone with my check. Later that evening when I turned on the newly installed heater (that was much smaller than the wall space). I found it failed to come close to putting out the heat of my old heater. I informed him immediately that I was dissatisfied and wanted it replaced. In regards to the 'research and phone calls' he claims to have made, he never stated that his phone calls or texts were part of SECS billing. We never agreed to even discussed that I would be charged for the above. In conclusion: if SES had stuck with our agreement to NOT purchase the heater without first getting my approval, these chain of unfortunate events would not have transpired. Based on the evidence as described I would like a heater with close to the same dimensions and heat output as the original heater.