Sabaidee Thai Grille

We are at this stage due to a miscommunication due to haste and a language barrier and rather than asking to speak to the owner in person the customer appears to have given in to his ire and resorted to personally attacking my place of business and cyber bullying in an attempt to close my businessI found out about this issue min after it occurred when I stopped by my place of business When I heard about the miscommunication I immediately called the customer on the phone, apologized profusely and because I am also a certified ED nurse, and have food allergies of my own I offered to have the correct order delivered to his home which he declined I then offered to give him a substantial gift certificate solely because I was upset about the subject matter of the miscommunication, food allergies The customer said that he totally understood after I explained the language barrier accompanied with the hood being on as being the cause of the misunderstanding He said on the phone that he has worked in hospitality for many years and was happy and felt better that I called He said that he would love to get the gift certificate and would love to return to my restaurant At the time of our conversation I was on my way to my nursing job and again this was no more than hour after the even MAX!!!! I did text the customer a written version of the gift cert which he stated that he received and was happy with What I find most disturbing is the commentary that is clearly not meant to seek resolution but rather to intentional harm my business Help me understand how if the customer truly had an issue with customer service and cleanliness then why did he follow through with the purchase? In speaking to the customer and now reading this complaint The customer was perfectly happy with the cleanliness and customer service that he received when he walked into my restaurant It appears that he is now only say untrue and disparaging things as a means to hurt my business solely because the year old English speaking kid who answered the phone and doing his best to address the caller who was shouting at him on the phone, was unable to relay the customers issue to the Thai speaking chef Again this all occurred AFTER the customer got home We are not bad people, we are not crazy and no one, I repeat no one is gonna charge someone for $worth of replacement food due to for allergies or it being too spicy It is clear to me and I hope clear to everyone one who reads this, who the bully is I did address this issue immediately and in a logical and calm business professional manner It is unfortunate that cyber-bulling and cyber slander is allow to go on and or is rewarded Please see attached proof of immediate resolution BTW, It may be a genuine source of revenue if the Revdex.com would fine people who make or slanderous complaints about hard working individuals out of spite I am sad to see that even after calling this customer and immediately addressing his issue that he is still able to file such mean, spiteful and totally statements about my place of business

We are at this stage due to a miscommunication due to haste and a language barrier and rather than asking to speak to the owner in person the customer appears to have given in to his ire and resorted to personally attacking my place of business and cyber bullying in an attempt to close my...

business. I found out about this issue 27 min after it occurred when I stopped by my place of business.  When I heard about the miscommunication I immediately called the customer on the phone, apologized profusely and because I am also a certified ED nurse, and have food allergies of my own.  I offered to have the correct order delivered to his home which he declined.  I then offered to give him a substantial gift certificate solely because I was upset about the subject matter of the miscommunication, food allergies.  The customer said that he totally understood after I explained the language barrier accompanied with the hood being on as being the cause of the misunderstanding.  He said on the phone that he has worked in hospitality for many years and was happy and felt better that I called.  He said that he would love to get the gift certificate and would love to return to my restaurant.  At the time of our conversation I was on my way to my nursing job and again this was no more than 1 hour after the even MAX!!!!.  I did text the customer a written version of the gift cert which he stated that he received and was happy with.  What I find most disturbing is the commentary that is clearly not meant to seek resolution but rather to intentional harm my business.  Help me understand how if the customer truly  had an issue with customer service and cleanliness then why did he follow through with the purchase?  In speaking to the customer and now reading this complaint.  The customer was perfectly happy with the cleanliness and customer service that he received when he walked into my restaurant.  It appears that he is now only say untrue and disparaging things as a means to hurt my business solely because the 19 year old English speaking kid who answered the phone and doing his best to address the caller who was shouting at him on the phone, was unable to relay the customers issue to the Thai speaking chef.  Again this all occurred AFTER the customer got home.  We are not bad people, we are not crazy and no one, I repeat no one is gonna charge someone for $10 worth of replacement food due to for allergies or it being too spicy.  It is clear to me and I hope clear to everyone one who reads this, who the bully is.  I did address this issue immediately and in a logical and calm business professional manner.  It is unfortunate that cyber-bulling and cyber slander is allow to go on and or is rewarded.  Please see attached proof of immediate resolution.  BTW, It may be a genuine source of revenue if the Revdex.com would fine people who make false or slanderous complaints about hard working individuals out of spite.  I am sad to see that even after calling this customer and immediately addressing his issue that he is still able to file such mean, spiteful and totally false statements about my place of business.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. 
The owner in fact contacted me proactively I believe as I got the call within a few hours of filing the complaint.  It was explained to me that there may have been some confusion due to language barrier with the on duty manager/owner at that time.   I feel it was resolved in a positive and satisfactory manner.  Thank you for the assistance.

Review: I ordered the yellow chicken curry specifying no onions since I have an allergy to them. I get home and the dish has almost no chicken in it at all but is PACKED with onions... which means I can't eat it. I call over and politely explain the mistake and that I can't eat the food at all now due to their mistake and my allergy of which I was very clear when ordering. Their response sorry for the mistake if I want to come back they will give me 10% off a replacement order..... ARE YOU KIDDING ME. They made the food wrong which could have been dangerous to me do to the allergy I specified and their solution is not to remake it correctly but to have me throw out the one I paid for and pay 90% of the price to get it remade correctly. I figured I must have misunderstood but after clarifying that is what they intended for me to pay for another order to replace the first but offered to raise the discount to 20%. I have never been so flabbergasted at a statement in my life. I even asked to clarify because I couldn't believe that's what they meant but they said yes I would have to pay to get the dish remade correctly even though it was their mistake and I can't eat the food I already payed for. Extremely rude and horrible customer service. Restaurant and kitchen area was also dirty and almost unclean to a level I was probably better off not having eaten the food.Desired Settlement: I would like to be refunded for the price of my meal ($12.97) since I wasn't able to eat it do to their mistake. Since they refused to remake it correctly and I was unable to eat it I don't feel I should have to pay for their error.

Business

Response:

We are at this stage due to a miscommunication due to haste and a language barrier and rather than asking to speak to the owner in person the customer appears to have given in to his ire and resorted to personally attacking my place of business and cyber bullying in an attempt to close my business. I found out about this issue 27 min after it occurred when I stopped by my place of business. When I heard about the miscommunication I immediately called the customer on the phone, apologized profusely and because I am also a certified ED nurse, and have food allergies of my own. I offered to have the correct order delivered to his home which he declined. I then offered to give him a substantial gift certificate solely because I was upset about the subject matter of the miscommunication, food allergies. The customer said that he totally understood after I explained the language barrier accompanied with the hood being on as being the cause of the misunderstanding. He said on the phone that he has worked in hospitality for many years and was happy and felt better that I called. He said that he would love to get the gift certificate and would love to return to my restaurant. At the time of our conversation I was on my way to my nursing job and again this was no more than 1 hour after the even MAX!!!!. I did text the customer a written version of the gift cert which he stated that he received and was happy with. What I find most disturbing is the commentary that is clearly not meant to seek resolution but rather to intentional harm my business. Help me understand how if the customer truly had an issue with customer service and cleanliness then why did he follow through with the purchase? In speaking to the customer and now reading this complaint. The customer was perfectly happy with the cleanliness and customer service that he received when he walked into my restaurant. It appears that he is now only say untrue and disparaging things as a means to hurt my business solely because the 19 year old English speaking kid who answered the phone and doing his best to address the caller who was shouting at him on the phone, was unable to relay the customers issue to the Thai speaking chef. Again this all occurred AFTER the customer got home. We are not bad people, we are not crazy and no one, I repeat no one is gonna charge someone for $10 worth of replacement food due to for allergies or it being too spicy. It is clear to me and I hope clear to everyone one who reads this, who the bully is. I did address this issue immediately and in a logical and calm business professional manner. It is unfortunate that cyber-bulling and cyber slander is allow to go on and or is rewarded. Please see attached proof of immediate resolution. BTW, It may be a genuine source of revenue if the Revdex.com would fine people who make false or slanderous complaints about hard working individuals out of spite. I am sad to see that even after calling this customer and immediately addressing his issue that he is still able to file such mean, spiteful and totally false statements about my place of business.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The owner in fact contacted me proactively I believe as I got the call within a few hours of filing the complaint. It was explained to me that there may have been some confusion due to language barrier with the on duty manager/owner at that time. I feel it was resolved in a positive and satisfactory manner. Thank you for the assistance.