Our company experienced a compressor failure that was under warranty We had to wait for the manufacturer to replace, which took over two months We have refunded the customer in full and expressed our regrets
Complaint: I am rejecting this response because:This morning 11/I talked to Greenlawn Cemetary office employee [redacted] She made a visual check of the grave site and confirmed that the stone is not in place Your previous correspondence listed the following comment from the business:"Green Lawn Cemetery has a new process for placing headstones with increased paperworkWe are waiting for them to complete their side of the process" [redacted] of Greenlawn stated that they have not changed their headstone placing process Please continue to work with the business In the meantime we are moving forward to submit paperwork through Small Claims court to recover the cost of the orderlegal fees, and an amount to cover part of our anxiety and suffering while waiting for this business to provide the so that we can properly recognize the memory of my father On November 10th the business was contacted by a local lawyer with the following written message:Owner/Manager I write today on behalf om my client [redacted] In dealing with your company Ms [redacted] purchased a headstone to be placed at Greenlawn on May 20, The scheduled delivery date was weeks as indicated by the attached contract for purchaseTo date same has not been deliveredYou are in breach of the contractDemand is hereby made that you make delivery within days of the date of this letterIf you fail to do so, suit will be brought against you in a court of competent jurisdiction for breach of contractMy client will not only be seeking a refund of the purchase amount but reasonable and necessary attorneys fees and all costs of the suit Regards, [redacted] (Nederland, TX) Sincerely, *** [redacted]
Our company experienced a compressor failure that was under warranty We had to wait for the manufacturer to replace, which took over two months We have refunded the customer in full and expressed our regrets
Complaint: I am rejecting this response because:This morning 11/I talked to Greenlawn Cemetary office employee [redacted] She made a visual check of the grave site and confirmed that the stone is not in place Your previous correspondence listed the following comment from the business:"Green Lawn Cemetery has a new process for placing headstones with increased paperworkWe are waiting for them to complete their side of the process" [redacted] of Greenlawn stated that they have not changed their headstone placing process Please continue to work with the business In the meantime we are moving forward to submit paperwork through Small Claims court to recover the cost of the orderlegal fees, and an amount to cover part of our anxiety and suffering while waiting for this business to provide the so that we can properly recognize the memory of my father On November 10th the business was contacted by a local lawyer with the following written message:Owner/Manager I write today on behalf om my client [redacted] In dealing with your company Ms [redacted] purchased a headstone to be placed at Greenlawn on May 20, The scheduled delivery date was weeks as indicated by the attached contract for purchaseTo date same has not been deliveredYou are in breach of the contractDemand is hereby made that you make delivery within days of the date of this letterIf you fail to do so, suit will be brought against you in a court of competent jurisdiction for breach of contractMy client will not only be seeking a refund of the purchase amount but reasonable and necessary attorneys fees and all costs of the suit Regards, [redacted] (Nederland, TX) Sincerely, *** [redacted]