10/13/2016Thank you for voicing your concern regarding the information you received from our service deptOn 07/14/2016, we completed a required recall for unintended key rotationWe also replaced the throttle body position sensor, which was done under a special coverage from GM which does not expire until 10/07/A sensor or other part can fail and need replacement, or the problem could require a more extensive evaluation when a problem recurs.I do not know who you spoke with on 10/11/2016, so I cannot speak to what you were toldI can tell you that it is not the case that we cannot detect a problem without warning lights being onPlease call our appointment scheduler at ###-###-####, or our Service Manager at ###-###-#### and let us know a convenient time for you to bring your vehicle back in.Please call me if you feel you need further assistance with this issueI would be happy to assist you.Sincerely,Beckie W [redacted] ###-###-####
Complaint: [redacted] I am rejecting this response because: You did not accurately address the issue rather repeated the business deal that we are already aware of Per your Sales Contract you were to pay off the Excursion please see the attached statement from Wells Fargo dated 2-11- I was asking for an ethical business review You did indeed take the Excursion sight unseen Your dealership also make a crucial mistake of paying off the vehicle without ever looking at, talking to the body shop or any action what so ever When you brought it to my attention, that the insurance decided to salvage it, I acted in an ethical manner and spent tons of time, including emailing your GM to get to moving on getting your money back, and approving Wells Fargo to send back your payoff for the salvaged vehicle that your people purchased with out calling the body shop According to you I should have stated I upheld my end of this Sales Contract I wouldn't even be in this situation with you if I had of handled this business deal as you are If you are so inclined to send a payoff for a vehicle you didn't even check on I feel I did my end You have also selectively not included the paper that I initialed stating what I was taking for each individual trade Rather you produce the paperwork with the total of the two Please refer to the attachments for the values of these vehicles Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
The dealership sent Mr***'s payoff out on July 24th, the Credit Union failed to deposit the check, the Credit union was not clear who the pay off was forIn order to correct the confusion my office called today spoke with the loan officer received a updated pay- off and sent out the new check
over nightMarks Casa Chevrolet would like to apologize for the delay on making the pay off on the Toyota TacomaThe dealership did send off the pay off check with in the promised day pay off agreement timeline.Sincerely GM
Complaint: ***
I am rejecting this response because:I spoke to A.J*** He is the one that told me that me they could not look at my car at my appointment time because the lights weren't on He gave me his card, turned me away, and went to sit down I will not accept their response until my car has been looked at and repaired by the dealership
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
In order to better advise you to how we broke down the allowances against your travehicles, we felt it might be helpful to you to have a recap of how the numbers broke downSince you have indicated that you still feel that you have an issue with the allowances you were given, I think you may find it helpful to meet with the owner regarding your outstanding issuesYou can call the owner anytime to set up a face to face meetingAgain, his number is: ###-###-#### and he can set up a meeting for a convenient time and you can discuss your concern.Best Regards,Mark's Casa Chevrolet
July 31,
*** ***-***
***,
I am sorry to hear you had your
Mitsubishi Outlander stolenThat can be a very difficult thing to go throughWe
have put your vehicle through our point inspection, and it does not
currently show that you
need brakesOur Service Advisor also went on a test
drive with you and could find no evidence that your brakes need to be replaced
at this time
You are very good about bringing your
vehicle in for its regular maintenance visits, so at the point at which you do
need new brakes, we will be able to advise to as to replacement at the proper
timeIf you have any difficulties with any of our service staff, or feel
something has not been explained to your satisfaction, please don’t hesitate to
call me and I will be happy to assist you
Randy M***
General Manager
Mark Mitsubishi
***
Complaint: ***
I am rejecting this response because:I have called this number several times to schedule an appointment No one ever answers This is clearly an unmanned number It keeps prompted me leave a voicemail Is there another number to call?
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
02/26/
Mr***,
I was made aware of your service issue by Randy M***,
General Manager of Mark’s Casa Chevrolet, and Justin H***, our Service
ManagerJustin has told me that you met with Randy and him last week and they
told you that there would be no additional cost to
fix your truckAt that time
we put you in a rental vehicle at no cost to youJustin also let you know that
he wanted to have a Technician who works on complex; automotive issues take a
look at your truck to better diagnose the problemAlthough your truck is out
of warranty and there are charges associated with the cost of parts and labor,
again there will be no additional cost to you for repairs
Automotive repairs are not always clear immediately, and
sometimes do take awhile to resolveOur service team is working diligently to
diagnose and repair your vehicle, and is continuing to do soMark’s Casa
Chevrolet service does stand behind their work and we will continue to work
with you to ensure your satisfaction.Regards,
Beckie
W***
Customer
Experience Manager
Mark’s Casa
Chevrolet
Thank you for letting me know who provided you the information to you that we cannot detect a problem with no warning lights on. I have given that information to the Service Manager. As I explained in my first response, that information is not accurate. We would be happy to schedule you an appointment to have your issues corrected. Please call our scheduler, at ###-###-#### and let us know a convenient time that you can bring your vehicle in for service. I also would like to follow up with you following your appointment to make sure you are satisfied with the work. My phone # is: ###-###-#### and I would by happy to assist you in your dealing with the Service department.Beckie W[redacted]Customer Experience ManagerMark's Casa Chevrolet
10/13/2016Thank you for voicing your concern regarding the information you received from our service dept. On 07/14/2016, we completed a required recall for unintended key rotation. We also replaced the throttle body position sensor, which was done under a special coverage from GM which does not...
expire until 10/07/2020. A sensor or other part can fail and need replacement, or the problem could require a more extensive evaluation when a problem recurs.I do not know who you spoke with on 10/11/2016, so I cannot speak to what you were told. I can tell you that it is not the case that we cannot detect a problem without warning lights being on. Please call our appointment scheduler at ###-###-####, or our Service Manager at ###-###-#### and let us know a convenient time for you to bring your vehicle back in.Please call me if you feel you need further assistance with this issue. I would be happy to assist you.Sincerely,Beckie W[redacted]###-###-####
Thank you for bringing your concerns regarding the purchase of a 2015 Chevrolet Silverado to my attention. I have a fairly detailed account of this transaction from our General Sales Manager whom you have been dealing with. On September 16, 2016 you and your husband came to Mark’s Casa Chevrolet to...
trade in two vehicles; a 2008 GMC Sierra pickup truck and a 2003 Ford Excursion which we were told was at [redacted] for an insurance claim. We allowed you $20,000 trade in allowance on both vehicles and paid off your 2003 sight unseen based upon the information that you provided about the body shop claim. As it turned out, the damages to the 2003 Ford Excursion were more extensive (frame damage) than first reported and a salvage title was issued. Never the less, we honored our trade-in allowance to you of $20,000 on the purchase of a used 2015 Chevrolet Silverado. You gave us a payoff amount of $19,650 which ended up being $20,675.87 leaving a cash down payment $500 against a negative equity of -$675.87. It states on the purchase agreement as well as the installment sales contract that you signed that you were given these allowances. Mark’s Casa Chevrolet feels that we honored the agreement we made with you, and even over allowed on the allowances given for your trade-ins. We hope this answer provides some clarity to how we were able to make this purchase happen for you, and a more extensive explanation of the allowances given toward this purchase. If you would like to discuss this further, please the owner would be happy to meet with you, he can be contacted at: ###-###-####.
Complaint: [redacted]
I am rejecting this response because: You did not accurately address the issue rather repeated the business deal that we are already aware of. Per your Sales Contract you were to pay off the 2003 Excursion please see the attached statement from Wells Fargo dated 2-11-17. I was asking for an ethical business review. You did indeed take the 03 Excursion sight unseen. Your dealership also make a crucial mistake of paying off the vehicle without ever looking at, talking to the body shop or any action what so ever. When you brought it to my attention, that the insurance decided to salvage it, I acted in an ethical manner and spent tons of time, including emailing your GM to get to moving on getting your money back, and approving Wells Fargo to send back your payoff for the salvaged vehicle that your people purchased with out calling the body shop. According to you I should have stated I upheld my end of this Sales Contract. I wouldn't even be in this situation with you if I had of handled this business deal as you are. If you are so inclined to send a payoff for a vehicle you didn't even check on I feel I did my end. You have also selectively not included the paper that I initialed stating what I was taking for each individual trade. Rather you produce the paperwork with the total of the two. Please refer to the attachments for the values of these vehicles.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
10/13/2016Thank you for voicing your concern regarding the information you received from our service deptOn 07/14/2016, we completed a required recall for unintended key rotationWe also replaced the throttle body position sensor, which was done under a special coverage from GM which does not expire until 10/07/A sensor or other part can fail and need replacement, or the problem could require a more extensive evaluation when a problem recurs.I do not know who you spoke with on 10/11/2016, so I cannot speak to what you were toldI can tell you that it is not the case that we cannot detect a problem without warning lights being onPlease call our appointment scheduler at ###-###-####, or our Service Manager at ###-###-#### and let us know a convenient time for you to bring your vehicle back in.Please call me if you feel you need further assistance with this issueI would be happy to assist you.Sincerely,Beckie W [redacted] ###-###-####
Complaint: [redacted] I am rejecting this response because: You did not accurately address the issue rather repeated the business deal that we are already aware of Per your Sales Contract you were to pay off the Excursion please see the attached statement from Wells Fargo dated 2-11- I was asking for an ethical business review You did indeed take the Excursion sight unseen Your dealership also make a crucial mistake of paying off the vehicle without ever looking at, talking to the body shop or any action what so ever When you brought it to my attention, that the insurance decided to salvage it, I acted in an ethical manner and spent tons of time, including emailing your GM to get to moving on getting your money back, and approving Wells Fargo to send back your payoff for the salvaged vehicle that your people purchased with out calling the body shop According to you I should have stated I upheld my end of this Sales Contract I wouldn't even be in this situation with you if I had of handled this business deal as you are If you are so inclined to send a payoff for a vehicle you didn't even check on I feel I did my end You have also selectively not included the paper that I initialed stating what I was taking for each individual trade Rather you produce the paperwork with the total of the two Please refer to the attachments for the values of these vehicles Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
The dealership sent Mr***'s payoff out on July 24th, the Credit Union failed to deposit the check, the Credit union was not clear who the pay off was forIn order to correct the confusion my office called today spoke with the loan officer received a updated pay- off and sent out the new check
over nightMarks Casa Chevrolet would like to apologize for the delay on making the pay off on the Toyota TacomaThe dealership did send off the pay off check with in the promised day pay off agreement timeline.Sincerely GM
Complaint: ***
I am rejecting this response because:I spoke to A.J*** He is the one that told me that me they could not look at my car at my appointment time because the lights weren't on He gave me his card, turned me away, and went to sit down I will not accept their response until my car has been looked at and repaired by the dealership
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
In order to better advise you to how we broke down the allowances against your travehicles, we felt it might be helpful to you to have a recap of how the numbers broke downSince you have indicated that you still feel that you have an issue with the allowances you were given, I think you may find it helpful to meet with the owner regarding your outstanding issuesYou can call the owner anytime to set up a face to face meetingAgain, his number is: ###-###-#### and he can set up a meeting for a convenient time and you can discuss your concern.Best Regards,Mark's Casa Chevrolet
July 31,
*** ***-***
***,
I am sorry to hear you had your
Mitsubishi Outlander stolenThat can be a very difficult thing to go throughWe
have put your vehicle through our point inspection, and it does not
currently show that you
need brakesOur Service Advisor also went on a test
drive with you and could find no evidence that your brakes need to be replaced
at this time
You are very good about bringing your
vehicle in for its regular maintenance visits, so at the point at which you do
need new brakes, we will be able to advise to as to replacement at the proper
timeIf you have any difficulties with any of our service staff, or feel
something has not been explained to your satisfaction, please don’t hesitate to
call me and I will be happy to assist you
Randy M***
General Manager
Mark Mitsubishi
***
Complaint: ***
I am rejecting this response because:I have called this number several times to schedule an appointment No one ever answers This is clearly an unmanned number It keeps prompted me leave a voicemail Is there another number to call?
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
02/26/
Mr***,
I was made aware of your service issue by Randy M***,
General Manager of Mark’s Casa Chevrolet, and Justin H***, our Service
ManagerJustin has told me that you met with Randy and him last week and they
told you that there would be no additional cost to
fix your truckAt that time
we put you in a rental vehicle at no cost to youJustin also let you know that
he wanted to have a Technician who works on complex; automotive issues take a
look at your truck to better diagnose the problemAlthough your truck is out
of warranty and there are charges associated with the cost of parts and labor,
again there will be no additional cost to you for repairs
Automotive repairs are not always clear immediately, and
sometimes do take awhile to resolveOur service team is working diligently to
diagnose and repair your vehicle, and is continuing to do soMark’s Casa
Chevrolet service does stand behind their work and we will continue to work
with you to ensure your satisfaction.Regards,
Beckie
W***
Customer
Experience Manager
Mark’s Casa
Chevrolet
Thank you for letting me know who provided you the information to you that we cannot detect a problem with no warning lights on. I have given that information to the Service Manager. As I explained in my first response, that information is not accurate. We would be happy to schedule you an appointment to have your issues corrected. Please call our scheduler, at ###-###-#### and let us know a convenient time that you can bring your vehicle in for service. I also would like to follow up with you following your appointment to make sure you are satisfied with the work. My phone # is: ###-###-#### and I would by happy to assist you in your dealing with the Service department.Beckie W[redacted]Customer Experience ManagerMark's Casa Chevrolet
10/13/2016Thank you for voicing your concern regarding the information you received from our service dept. On 07/14/2016, we completed a required recall for unintended key rotation. We also replaced the throttle body position sensor, which was done under a special coverage from GM which does not...
expire until 10/07/2020. A sensor or other part can fail and need replacement, or the problem could require a more extensive evaluation when a problem recurs.I do not know who you spoke with on 10/11/2016, so I cannot speak to what you were told. I can tell you that it is not the case that we cannot detect a problem without warning lights being on. Please call our appointment scheduler at ###-###-####, or our Service Manager at ###-###-#### and let us know a convenient time for you to bring your vehicle back in.Please call me if you feel you need further assistance with this issue. I would be happy to assist you.Sincerely,Beckie W[redacted]###-###-####
Thank you for bringing your concerns regarding the purchase of a 2015 Chevrolet Silverado to my attention. I have a fairly detailed account of this transaction from our General Sales Manager whom you have been dealing with. On September 16, 2016 you and your husband came to Mark’s Casa Chevrolet to...
trade in two vehicles; a 2008 GMC Sierra pickup truck and a 2003 Ford Excursion which we were told was at [redacted] for an insurance claim. We allowed you $20,000 trade in allowance on both vehicles and paid off your 2003 sight unseen based upon the information that you provided about the body shop claim. As it turned out, the damages to the 2003 Ford Excursion were more extensive (frame damage) than first reported and a salvage title was issued. Never the less, we honored our trade-in allowance to you of $20,000 on the purchase of a used 2015 Chevrolet Silverado. You gave us a payoff amount of $19,650 which ended up being $20,675.87 leaving a cash down payment $500 against a negative equity of -$675.87. It states on the purchase agreement as well as the installment sales contract that you signed that you were given these allowances. Mark’s Casa Chevrolet feels that we honored the agreement we made with you, and even over allowed on the allowances given for your trade-ins. We hope this answer provides some clarity to how we were able to make this purchase happen for you, and a more extensive explanation of the allowances given toward this purchase. If you would like to discuss this further, please the owner would be happy to meet with you, he can be contacted at: ###-###-####.
Complaint: [redacted]
I am rejecting this response because: You did not accurately address the issue rather repeated the business deal that we are already aware of. Per your Sales Contract you were to pay off the 2003 Excursion please see the attached statement from Wells Fargo dated 2-11-17. I was asking for an ethical business review. You did indeed take the 03 Excursion sight unseen. Your dealership also make a crucial mistake of paying off the vehicle without ever looking at, talking to the body shop or any action what so ever. When you brought it to my attention, that the insurance decided to salvage it, I acted in an ethical manner and spent tons of time, including emailing your GM to get to moving on getting your money back, and approving Wells Fargo to send back your payoff for the salvaged vehicle that your people purchased with out calling the body shop. According to you I should have stated I upheld my end of this Sales Contract. I wouldn't even be in this situation with you if I had of handled this business deal as you are. If you are so inclined to send a payoff for a vehicle you didn't even check on I feel I did my end. You have also selectively not included the paper that I initialed stating what I was taking for each individual trade. Rather you produce the paperwork with the total of the two. Please refer to the attachments for the values of these vehicles.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]