Sac Green Cleaners

COMPLAINT:
ON NOVEMBER 13, I WALKED INTO SAC GREEN CLEANERS LOCATED AT STOCKTON BLVD., IN MARCH I WAS PLANNING TO HAVE A PHOTO SHOOT WITH MY FATHER IN OCTOBER WE FOUND OUT HE HAD STAGE FOUR LUNG CANCER
HE DID NOT HAVE MUCH TIME, THE LINING OF MY ETHNIC INDIAN BRIDAL OUTFIT NEEDED TO BE CLEANED EAST INDIAN ETHNIC CLOTHING HAVE THREAD WORK THAT IS DONE BY HAND AND HAVE LOTS OF STONEWORK SEQUENCING GLUED ON OR SEWN ON WHEN I HANDED OVER MY WEDDING OUTFIT TO THE EMPLOYEE AT THE FRONT COUNTER I MADE SURE THAT THE JOB COULD BE DONE WITHOUT DAMAGING MY WEDDING OUTFIT BECAUSE IT WAS VERY EXPENSIVE AND IT HAS SWAROVSKI STONES EMBEDDED ON THE SKIRTTHE EMPLOYEE REASSURED ME THAT THEY WILL BE ABLE TO DRY CLEAN MY WEDDING OUTFIT, I LEFT IT THERE AND PICK WAS SCHEDULED FOR NOVEMBER 18,
AS I STATED EARLIER, MY DAD WAS RECEIVING TREATMENT FOR HIS CANCER AND OVER A COURSE OF MO AND 1/I DID NOT HEAR FROM SAC GREEN CLEANERS IN REGARDS TO MY WEDDING OUTFIT FINALLY, I CALLED THEM SOMETIME IN END OF DECEMBER OR BEGINNING OF JANUARY, TO FOLLOW UP WITH THEM IN REGARDS TO MY DRY CLEANING, THEY SAID: THE GARMENTS WERE NOT DONE?" AT THAT POINT IN TIME I DIDN'T THINK ANYTHING OF IT, LIKE ANY KIND OF PROPERTY DAMAGE I WAS OK WITH THEM TAKING A COUPLE OF MORE DAYS.
I CALLED THEM BACK ON AROUND THE 15TH OF JANUARY, TO ASK THEM THEY HAD ALL THE TIME AND IS THE GARMENT DONE GETTING LAUNDERED, WELL THAT IS WHEN THEY TOLD ME THAT THE GARMENT HAS BEEN DAMAGED, THE STONE WORK HAS FALLEN OFF, THERE ARE RIPS AND TARES, THREAD WORK THAT'S COMING APART, MY GARMENT DOES NOT HAVE THE ORIGINAL SHEEN THAT IT DID AT THE TIME OF PURCHASE.
I AM JUST BLOWN AWAY BY THE LACK OF COMMUNICATION FROM THIS COMPANY, THEY DELIBERATELY PROLONGED TELLING ME THAT THERE WAS A PROBLEM
IF THEY WERE UNABLE TO LAUNDER A OUTFIT LIKE THE ONE GIVEN TO THEM THEY SHOULD RELAY THAT MESSAGE TO THEIR CLIENTSI WAS ASSURED THAT THEY DO IT ALL THE TIME
MIKE THAT MANAGER ALSO SAID THAT HE WILL PAY ME OUT FOR THE DAMAGES, WHEN I TOLD HIM THAT I WANT THE FULL AMOUNT DURING OUR LAST CONVERSATION HE SAID: WE'LL SEE YOU IN COURT."
I AM SHOCKED AT HOW THIS TYPE OF SITUATION WAS HANDLED
I EVEN VISITED MIKE ONE DAY TELLING HIM TO SEND THE OUTFIT TO BERKELEY WHERE I MADE THE PURCHASE THEY MIGHT BE ABLE TO FIX IT, BUT MIKE DIDN'T WANT TO DO THAT EITHER
I WAS PATIENT AND TRIED TO FIX THE PROBLEM.
AFTER MY PHOTO SHOOT WAS CANCELLED I WAS VERY UPSET, I LOST MY FATHER AND I COULDN'T TAKE ANY PICTURES WITH HIMLOST OUT ON THAT
I JUST WANT MY $FOR DAMAGING MY WEDDING OUTFITI AM IN LOSS I CANNOT WEAR IT ANYMORENOR WILL THE COMPANY I BOUGHT IT FROM WILL REPLACE IT

Review: ON NOVEMBER 13, 2013,Desired Settlement: I WANT BACK WHAT I PAID FOR MY WEDDING OUTFIT $4500.00,I WAS SUPPOSE TO HAVE A PHOTO SHOOT WITH MY FATHER AND UNFORTUNATELY DUE TO LACK OF COMMUNICATION FROM SAC GREEN CLEANERS, AND MIKE THE MANAGER LYING SAYING THAT HES FIXING THE STONES ON MY OUTFIT I WAS UNABLE TO FULL FILL MY DADS LAST WISHES.

Consumer

Response:

COMPLAINT:

ON NOVEMBER 13, 2013 I WALKED INTO SAC GREEN CLEANERS LOCATED AT 7850 STOCKTON BLVD., IN MARCH I WAS PLANNING TO HAVE A PHOTO SHOOT WITH MY FATHER. IN OCTOBER WE FOUND OUT HE HAD STAGE FOUR LUNG CANCER. HE DID NOT HAVE MUCH TIME, THE LINING OF MY ETHNIC INDIAN BRIDAL OUTFIT NEEDED TO BE CLEANED. EAST INDIAN ETHNIC CLOTHING HAVE THREAD WORK THAT IS DONE BY HAND AND HAVE LOTS OF STONEWORK SEQUENCING GLUED ON OR SEWN ON. WHEN I HANDED OVER MY WEDDING OUTFIT TO THE EMPLOYEE AT THE FRONT COUNTER I MADE SURE THAT THE JOB COULD BE DONE WITHOUT DAMAGING MY WEDDING OUTFIT BECAUSE IT WAS VERY EXPENSIVE AND IT HAS SWAROVSKI STONES EMBEDDED ON THE SKIRT. THE EMPLOYEE REASSURED ME THAT THEY WILL BE ABLE TO DRY CLEAN MY WEDDING OUTFIT, I LEFT IT THERE AND PICK WAS SCHEDULED FOR NOVEMBER 18,2013.