Good afternoon,Sorry about the delay. I did make her a key on January 1, 2017. She called a few weeks later saying that she had wet her key and the remote part wasn't working anymore. I don't usually warranty something that you damaged but I told her that I could replace it for her . She then...
told me that she had moved to California. I told her I needed the car to be able to program the key to it. She then said she wanted her money back and I told her I wasn't going to refund her money since I had performed the service and provided a key that was still working and she was still using. She then called the credit card company and said she had never requested that service and fortunately I had a review she had posted on Yelp proving that she was lying and she had requested the service and gotten a working key. Her credit card refunded her the money but they didn't take it from us, they did it as a courtesy and they paid for it. She already got that money and she still wants us to give her more money. I don't warranty a product that she broke and she got money from her credit card company even though she lied and she now wants to make a profit on the service I provided still asking us to give her a refund. I can't do that. Thank you and God Bless [redacted]
Complaint: [redacted]
I am rejecting this response because: Unfortunately for the business owner, the multiple text messages I kept prove he's 100% lying. I called him originally Jan 11th at 10:54am and described the issue. He advised me it sounded like a battery issue so I bought a new one and contacted him again via text, so I had everything in writing, on Jan 24th where I refer to the phone call from the 11th and then tell him my attempts to remedy by replacing the battery as he advised were fruitless. I told him not that I was traveling in CA, but that I had moved back home to CA and after several messages back and forth, including a video of the faulty key not working, he then proceeding to begin ignoring my messages. I'm sure it was coincidental, but he began ignoring my messages immediately after I asked him to reimburse me for the cost of a new key or refund me the cost I spent with him. He sold me a faulty key and knew it, and is now trying to avoid the consequences. As for my bank, I found out they thought me disputing that charge meant that I never authorized the credit card charge. I authorized the credit card charge but I was told I was paying for a fully working key for my key, not a key that sometimes works and sometimes does not. They have advised me that I am well within my rights to pursue this being a fraudulent charge in this case and I will do so should this method not resolve the case. I will be keeping records of all the correspondence here as well as proof there has been very OBVIOUS lies and dishonesty on the business owner's part. See attached for pictures of the conversation as well as phone records for the Jan 11th call (that proves it was NOT THREE WEEKS before reaching out about the issue, but was in fact 10 days after the purchase). Please also note the text messages come from the exact line used to contact the owner both on the Revdex.com end as well as his listed business phone.
Regards,
[redacted]
Good morning,I went to open an indoor bedroom door. When I arrived I mentioned to her that someone had been trying to pry open the door and she said she had because she had her Asthma medication inside. We usually have a waiver signed at that point, however, since she just wanted it open right away...
to get her medication and we weren't going to touch the lock we didn't think we would need one. I told her she had a Kwikset Smartkey and that you can't pick that type of lock so like she said I had to go through the latch to get it open. She also mentioned she didn't have a key, which is why she called me, and that the owners of the house were not in town so she didn't need a key because they had one. However, on her statement she said she had a key on the other side of the house which doesn't make sense if she had a key why did she call me? She was fine with everything and paid cash. About 30 minutes later she called complaining that her lock wasn't working that when she put the key in the keyhole that it wouldn't turn. I explained to her that I didn't touch the lock or the keyhole for the simple reason that those locks can't be picked and that I had only touched the latch, like she stated, and the latch she said was still working fine. I tried to explain that we could not repair a lock that we had not touched and that the latch has nothing to do with the keyhole and from there she got very upset and agitated and very difficult to talk to. I explained we cannot be responsible for a lock we didn't even touch. Also, for a lock replacement or rekey we would rather have the owner of the house present, but I wasn't able to get her to understand that the latch and the keyhole are two totally separate mechanisms. We told her we would be back the following day to make sure that the latch was functioning but if it was the keyhole that didn't work then we would need to charge her for a lock repair and of course if it was the latch then there would be no charge. She declined and then I received this email. We do strive to give the best possible service which is why we don't get any complaints however when someone else destroys a lock I don't believe we should be held responsible for a lock we didn't touch. From her statement it looks like she had a key in "another part of the house" all along and she couldn't open it with the key so she tried to pry it. Also, I am unsure if the owners of the house changed the key on the lock while they went out of town and that could be why her key didn't work. We always try to help our customers and I am sorry that in this case we weren't able to.
Good afternoon,Sorry about the delay. I did make her a key on January 1, 2017. She called a few weeks later saying that she had wet her key and the remote part wasn't working anymore. I don't usually warranty something that you damaged but I told her that I could replace it for her . She then...
told me that she had moved to California. I told her I needed the car to be able to program the key to it. She then said she wanted her money back and I told her I wasn't going to refund her money since I had performed the service and provided a key that was still working and she was still using. She then called the credit card company and said she had never requested that service and fortunately I had a review she had posted on Yelp proving that she was lying and she had requested the service and gotten a working key. Her credit card refunded her the money but they didn't take it from us, they did it as a courtesy and they paid for it. She already got that money and she still wants us to give her more money. I don't warranty a product that she broke and she got money from her credit card company even though she lied and she now wants to make a profit on the service I provided still asking us to give her a refund. I can't do that. Thank you and God Bless [redacted]
Complaint: [redacted]
I am rejecting this response because: Unfortunately for the business owner, the multiple text messages I kept prove he's 100% lying. I called him originally Jan 11th at 10:54am and described the issue. He advised me it sounded like a battery issue so I bought a new one and contacted him again via text, so I had everything in writing, on Jan 24th where I refer to the phone call from the 11th and then tell him my attempts to remedy by replacing the battery as he advised were fruitless. I told him not that I was traveling in CA, but that I had moved back home to CA and after several messages back and forth, including a video of the faulty key not working, he then proceeding to begin ignoring my messages. I'm sure it was coincidental, but he began ignoring my messages immediately after I asked him to reimburse me for the cost of a new key or refund me the cost I spent with him. He sold me a faulty key and knew it, and is now trying to avoid the consequences. As for my bank, I found out they thought me disputing that charge meant that I never authorized the credit card charge. I authorized the credit card charge but I was told I was paying for a fully working key for my key, not a key that sometimes works and sometimes does not. They have advised me that I am well within my rights to pursue this being a fraudulent charge in this case and I will do so should this method not resolve the case. I will be keeping records of all the correspondence here as well as proof there has been very OBVIOUS lies and dishonesty on the business owner's part. See attached for pictures of the conversation as well as phone records for the Jan 11th call (that proves it was NOT THREE WEEKS before reaching out about the issue, but was in fact 10 days after the purchase). Please also note the text messages come from the exact line used to contact the owner both on the Revdex.com end as well as his listed business phone.
Regards,
[redacted]
Good morning,I went to open an indoor bedroom door. When I arrived I mentioned to her that someone had been trying to pry open the door and she said she had because she had her Asthma medication inside. We usually have a waiver signed at that point, however, since she just wanted it open right away...
to get her medication and we weren't going to touch the lock we didn't think we would need one. I told her she had a Kwikset Smartkey and that you can't pick that type of lock so like she said I had to go through the latch to get it open. She also mentioned she didn't have a key, which is why she called me, and that the owners of the house were not in town so she didn't need a key because they had one. However, on her statement she said she had a key on the other side of the house which doesn't make sense if she had a key why did she call me? She was fine with everything and paid cash. About 30 minutes later she called complaining that her lock wasn't working that when she put the key in the keyhole that it wouldn't turn. I explained to her that I didn't touch the lock or the keyhole for the simple reason that those locks can't be picked and that I had only touched the latch, like she stated, and the latch she said was still working fine. I tried to explain that we could not repair a lock that we had not touched and that the latch has nothing to do with the keyhole and from there she got very upset and agitated and very difficult to talk to. I explained we cannot be responsible for a lock we didn't even touch. Also, for a lock replacement or rekey we would rather have the owner of the house present, but I wasn't able to get her to understand that the latch and the keyhole are two totally separate mechanisms. We told her we would be back the following day to make sure that the latch was functioning but if it was the keyhole that didn't work then we would need to charge her for a lock repair and of course if it was the latch then there would be no charge. She declined and then I received this email. We do strive to give the best possible service which is why we don't get any complaints however when someone else destroys a lock I don't believe we should be held responsible for a lock we didn't touch. From her statement it looks like she had a key in "another part of the house" all along and she couldn't open it with the key so she tried to pry it. Also, I am unsure if the owners of the house changed the key on the lock while they went out of town and that could be why her key didn't work. We always try to help our customers and I am sorry that in this case we weren't able to.