We are truly sorry for not responding to your phone calls regarding your concern in a more timely mannerHowever, upon contacting you, we began work on the concern that you had regarding your auto fill not operating correctlyOur concrete team was scheduled to take care of it, and we believe at this time that everything is operating correctly in regards to your swimming poolTell us why here
Sacramento Custom Pools has a contract with Mr [redacted] We have executed through the 1st five payment draws defined by the contractWe are currently 95% done with the plumbing work and the customer wants to cancel the contractHe refused to meet with us regarding concerns he had with the project, other than the delays that we've experiencedWe have had significant delays due to weatherWe also have a new plumber on the job and the customer has complained about his timeliness of completing the jobThere were also some corrections that were made as some of the plumbing had to be changedThere were also some existing changes that we were in the process of making when the customer told us not to come back to the jobAt this time the customer owes us the 95% of the plumbing draw and needs to allow us to complete the jobAny concerns about the plumbing are noted and will be resolved as appropriateWe feel at this time that the customer is in breach of contract and needs to allow the job to be completedThank you, [redacted] , Owner, Sacramento Custom Pool, Inc
I have attached the requested documents Dream Pools is the company taking over the job The contract termination letter I sent to Sacramento Custom Pools has the correction notice from the City of Folsom at the end The City of Folsom gave me as much documentation regarding the permit as they could Apparently the engineering plans are not allowed to be copied and distributed due to copyright laws, but you can see the exact plans that were submitted on this web http://www.pooleng.com/Standard-Pool-Structural-Plan/av-53.aspx You can see that the plans were for a new pool and state nothing about the structural integrity of my existing pool In fact the new contractor had to demolish more walls in order to support the waterfall we are adding Sacramento Custom Pools did nothing in the way of talking to an engineer about our project, he simply bought the new pool plans online The sketch file is what is referred to in the contract as an addendum.Regards, [redacted]
I am rejecting this response because: When [redacted] finally responded to me via text message on Thursday 10Septo tell me they would be out to fix or adjust the spa I replied back within 30min with "Thank youWhat time?" and I never again heard from himWhen my husband and I came home from work Tuesday 15Sepwe turned on the spa but it appears to be no different than from beforeMy husband has called since then and I have also sent text messages to [redacted] asking him what was done, what is the status and we have not heard from himWe honestly do not know if he ever came out like he says because all we can go on is testing out our spa and seeing it has not changed, it is still the sameHe does not communicate with us what so everWe just want him to hold up his end of the contract and fix what is not working and get the final inspection completedIt appears that he will only respond if you go through the Revdex.com because he wants to keep his name "clean." We are very unhappy at this point and very frustrated
An appointment has been set up for Tuesday, September 15th to repair or adjust the spa jets so that they will work properly We were trying to find a date this would fit in with our current work schedule before the calls were returnedIn response to the final inspection, that will be scheduled upon completion of the spa jets working properly
We are truly sorry for not responding to your phone calls regarding your concern in a more timely mannerHowever, upon contacting you, we began work on the concern that you had regarding your auto fill not operating correctlyOur concrete team was scheduled to take care of it, and we believe at this time that everything is operating correctly in regards to your swimming poolTell us why here
Sacramento Custom Pools has a contract with Mr [redacted] We have executed through the 1st five payment draws defined by the contractWe are currently 95% done with the plumbing work and the customer wants to cancel the contractHe refused to meet with us regarding concerns he had with the project, other than the delays that we've experiencedWe have had significant delays due to weatherWe also have a new plumber on the job and the customer has complained about his timeliness of completing the jobThere were also some corrections that were made as some of the plumbing had to be changedThere were also some existing changes that we were in the process of making when the customer told us not to come back to the jobAt this time the customer owes us the 95% of the plumbing draw and needs to allow us to complete the jobAny concerns about the plumbing are noted and will be resolved as appropriateWe feel at this time that the customer is in breach of contract and needs to allow the job to be completedThank you, [redacted] , Owner, Sacramento Custom Pool, Inc
I have attached the requested documents Dream Pools is the company taking over the job The contract termination letter I sent to Sacramento Custom Pools has the correction notice from the City of Folsom at the end The City of Folsom gave me as much documentation regarding the permit as they could Apparently the engineering plans are not allowed to be copied and distributed due to copyright laws, but you can see the exact plans that were submitted on this web http://www.pooleng.com/Standard-Pool-Structural-Plan/av-53.aspx You can see that the plans were for a new pool and state nothing about the structural integrity of my existing pool In fact the new contractor had to demolish more walls in order to support the waterfall we are adding Sacramento Custom Pools did nothing in the way of talking to an engineer about our project, he simply bought the new pool plans online The sketch file is what is referred to in the contract as an addendum.Regards, [redacted]
I am rejecting this response because: When [redacted] finally responded to me via text message on Thursday 10Septo tell me they would be out to fix or adjust the spa I replied back within 30min with "Thank youWhat time?" and I never again heard from himWhen my husband and I came home from work Tuesday 15Sepwe turned on the spa but it appears to be no different than from beforeMy husband has called since then and I have also sent text messages to [redacted] asking him what was done, what is the status and we have not heard from himWe honestly do not know if he ever came out like he says because all we can go on is testing out our spa and seeing it has not changed, it is still the sameHe does not communicate with us what so everWe just want him to hold up his end of the contract and fix what is not working and get the final inspection completedIt appears that he will only respond if you go through the Revdex.com because he wants to keep his name "clean." We are very unhappy at this point and very frustrated
An appointment has been set up for Tuesday, September 15th to repair or adjust the spa jets so that they will work properly We were trying to find a date this would fit in with our current work schedule before the calls were returnedIn response to the final inspection, that will be scheduled upon completion of the spa jets working properly