Sacramento Dispatch

Since the price quote of $was made during a phone conversation with W&R Air Conditioning (and the work was to be done at 2:00PM on the same date as the price quote was given), and since I do not have the capacity to record phone conversations, I cannot document the fact that $was the agreed upon costI assumed I was dealing with a reputable company, and that the verbal commitment of a representative of that company was valid and binding

Complaint: [redacted] I am rejecting this response because: the proposal by W&R Air Conditioning, dated 12/18/15, is more than 40% higher than the price quoted to me on October 27, On that date the person I spoke to at W&R Air Conditioning told me the repair of my air conditioning unit would cost $When I asked if that price included all parts and their installation, he replied yes, that would be the complete costHe also said someone would come to my home at 2:00pm to complete the repairA proposal of $plus tax does not honor the commitment W&R Air Conditioning made to me on October 27th Sincerely, [redacted] ***