Initial Business Response /* (1000, 5, 2015/12/03) */
Mr ***,
I am sorry that you feel unsatisfied with the serviceI definitely understand wanting to get what you pay forWe don't want you to feel like you're paying for something you didn't receiveAfter your first treatment it is
to see more activityThere are flushing agents in most treatments that force the pest to get in contact with the treatmentThe fee applied is not for services you didn't get, it is simply a cancel feeEverything we offer is for a month agreementWe apply a discount on your first service and that's basically what the cancel fee isThe first service is only discounted if you complete the agreementAgain I want to apologize that you don't feel like it was working for youI would be happy to solve this issue for you and wave the cancel feePlease contact me at our office
*** ***
General Manager
XXX-XXX-XXXX ext ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the offer to waive the feeYou can send the waiver confirmation via ***@gmail.com
Once I receive that, I will consider this matter resolved
Thank you in advance
***
Initial Business Response /* (1000, 8, 2015/09/14) */
Mrs ***,
Mr***
I am very sorry about the misunderstandingThat door-to-door salesman no longer works for usI have been trying to contact you via phone to resolve the issueWe don't try and mislead any one on our services
We actually tell our customers about the month agreement separate times when starting serviceIt also states it on the agreement the salesman had you signI understand that the first explanation was incorrect and I would be happy to resolve the issue for youWe don't want to charge you a cancel feeLike I mentioned we aren't trying to get you pay for something you didn't agree toWe are a locally and family owned business and pride our self on making sure our customers are satisfiedPlease let me know what I can do to resolve thisAgain I do apologize about the misunderstanding
*** ***
General Manager
A Plus Pest Control
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company DOES NOT HAVE A SIGNED AGREEMENTI was left a voicemail that could not be understood, it was poor qualityMy phone number has changedI am willing to submit copies of all my paperwork to prove that I signed nothingIf they bill be for this service I will forward it to the State of Oklahoma as a consumer complaint
Final Business Response /* (4000, 12, 2015/09/17) */
Mrs ***,
I am just trying to resolve this issue for youThe door to door salesman no longer works here and we are not trying to charge you for anythingWe are not trying to lock you into a contractI am only trying to make this rightI am sorry about the inconvenience, but please let me know the steps I can do to correct thisPlease call me
*** ***
General Manager
A Plus Pest Control
XXX-XXX-XXXX
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
appear below
I contacted them, it was the holidaysI received call from them on my VMLike I said, I canceled my order and you still sent me the order even though it was days beforeI called someone at your calls CC and spoke with your chatI paid for everything and received orders, you sent me orders on your dime because I canceled days prior and u are suppose to overnight itSo if it was sent two days prior you guys are not doing what u claimThat’s why when I receiv d the orders that are suppose to be in a cooler like your website says, mine came in a damp box with the dry ice all meltedYou claimed I would receive a cooler that was reuseable for my supply and suppose to help with freshnessThat is probably why my food was terrible as well, even frozen when I received itNever in a biodegradable cooler, earth friendly right? probably was never fresh and in transit for more than daysI want my refundYou are liars with your services and freshness and unique with each problemYou sent the same thing to everyoneI checked some boxes and a dr is supose to evaluate my unique conditions with routine non sense questionsI wanted for a dr to call and speak with me and make it custom and that what makes bistro MD specialI wouldn’t be surprised u don’t have a dr on staffI want my refund in full after u are making me go through thisI will gain a group of customers that will agree with my statement to be trueAnd if u have to gain a lawsuit after my research and go to the media via Facebook, Or what needs to be done for the public consumerOnce I have my facts straight and consult with a lawyer about my legal rightThis isn’t just about my money at this point, but about the awful customer service and experience and lies from your companyWhich I should of googled prior I have seen enough complaints that other agree, verified customers as wellNot paid Ads. I would suggest that the Revdex.com contact other customers around the same of my delivery, and they would agree and prove that my statement about the the wet box and melted ice are trueThey probably had a lot of complaint about rotten food during that time, and never received a evaluation from a drI work in healthcare, you can claim dr evaluation without speaking with the patientWhich is nothing any dr at bistro did for meCheck the CPT handbook for regulations too I added a pic from the site of the wording of the MD services Custom. *** ***
Initial Business Response /* (1000, 8, 2015/09/14) */
Mr***,
I am very sorry about the misunderstandingThat aggressive salesman no longer works for usI have been trying to contact you via phone to resolve the issueWe don't try and mislead any one on our servicesWe actually tell
our customers about the month agreement separate times when starting serviceIt also states it on the agreement the salesman had you signI understand that the first explanation was incorrect and I would be happy to resolve the issue for youWe don't want to charge you a cancel feeLike I mentioned we aren't trying to get you pay for something you didn't agree toWe are a locally and family owned business and pride our self on making sure our customers are satisfiedPlease let me know what I can do to resolve thisAgain I do apologize about the misunderstanding
*** ***
General Manager
A Plus Pest Control
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since A+ did not charge my debit card I was going
to leave everything as is but on 9-I received
a bill in the mail charging me $cancellation
feeSo the response I'm reading from the General
Manager must not have been received at the Lawton
offices
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** "*** ***
I am sorry about the confusionEverything that we typically offer is for a month agreementEither bi-monthly or quarterlyThat should have been stated to you when you called in or when the technician arrived at the doorAgain I want to apologize for not being made aware of thisI will
happily cancel your account with out any cancellation feeMy name is *** *** and I am the branch managerIf you would like to speak to me directly, I would be happy to resolve this issue personallyAgain sorry for the inconvenience
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
BISTROMD did NOT refund my final order
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We sent three shipments based off the order she placedThe first one was correct, because *** went online and created a menuThe second order was not correct, because *** did not create a menu or notify us of her mother’s allergiesThe third shipment was also incorrect as she never created a menu for that week eitherAs this was the second time she ordered under two different email addresses, she knew each order was a recurring orderHer mother had also tried the food and enjoyed it, otherwise why order again? We have refunded for the third shipment, however we will not be refunding for the second shipment*** asked for a credit to be applied for future shipmentsIf indeed she had issues with the food, she would have never requested a credit
The first time she ordered she was fine and the second order was fine. It was only the third and forth order she did not customize. We refunded one of the two charges and that is the extend of what we will be doing for her
The issue this customer described, there was also no danger of meal contaminationDry ice is well recognized as safe to use to keep food frozen during shipping The customer contacted us that their dry ice was sitting on a sealed containersWe had explained the food was sealed, therefor the
food was perfectly safe to eat The only issue with dry ice is do not touch with your hands, dry ice can burn your hands Even the customer’s complaint stated the food was sealed The first order she received from us contained the dry ice in a plastic bag, outer cardboard protector and the sealed trayThe plastic bag is used for easy removal of the dry ice We did offer the customer 25% off her next order with us as well as a refund on the broken tray
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was charged three times total by BISTROMDthe first time was for The very first charge was advertised as being $for a weeks worth of meals including free shippong and handlingBut still ended up being over one hundred dollars. The next two times I was auto debited the insanely high price of $for a total of $340.00.ALL THREE FOOD ORDERS ARRIVED DEFROSTED IN CRACKED CONTAINERS CONTAINING INCORRECT INEDIBLE FOOD FOR MY *$ YEAR OLD MOTHER INCLUDING SPOILED FISH < CHICKEN AND PORK, yet I am only requesting a refund of the last two orders which were auto debited and whose meal plan was chosen by the computer and included all kinds of spicy foods, pork, shellfish, etc which were all poisonous anyway because they were defrosted when they arrived. Like all of the other complaining customers of BISTRO MD I was treated very rudely by customer service , when they bothered to answer their phones at all, or hung up on , or blamed for not understanding their scam way of auto- debiting for food you have not chosen from their menus yourself and have now spent months and countless hours writing to the Revdex.com just to get a refund for spoiled food that I DID NOT ORDERIt is against the law to auto debit money from a person's bank account without their actual signature. I have already given up on getting a refund for the worth of rotten, spoiled $cracked TV dinner trays they sent, but will not take the blame nor foot the cost for another $in rotten food products I did not order. I will only be satisfied with the final refund of the third order for $which the BISTRO MD executive responding to the Revdex.com tried to trick the Revdex.com Dispute Specialist representative into thinking he had issued already by referring to it as my " last order".
Regards,
*** ***
This customer placed an online order in which she agreed to a recurring order. This is listed in our Terms and Conditions in which she must agree to in order to proceed with her order. Had the customer read her receipt, or the T&C she agreed to, she would have seen she did not place a “one week...
order”. We explain our billing practice in our Terms and Conditions. We also spell it out for our members in our FAQs. We have canceled her second order and refund the second payment. Thank You [redacted] Member Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with this response because:1. At the time I made this complaint the refund BISTRO MD is referring to had already been made to my account. My Revdex.com complaint was made to address the THIRD and truly final order of BISTRO MD food products that I was billed $169.90 for as well. But still has not been refunded to me. 2. the third and final order of BISTROMD was unacceptable and should be refunded in full to me for the following reasons:A. the food in the box was NOT the food requested. It was not diabetic, it contained pork and shellfish, it was not Kosher. It was a computer generated menu , not a handpicked menu of diabetic, low salt, kosher meals and-B. the third and final order JUST like the second order that they DID refund the identical amount for $169.90( previous to my making this complaint about the third and actual final order) was not only not the food described but was DEFROSTED, the TV dinner trays were cracked and unsealed, and as such were of such low quality and in such poor packing conditions when they ARRIVED that the food was completely spoiled and not fit for consumption, in fact, consuming any of the third and final order in the condition which it arrived would have caused significant damage to my mother health. I will still only be satisfied with a full refund of $169.90 of the THIRD and FINAL order from BISTROMD. Thanks so much for your assistance and attention to this refund request.Even when BISTROMD finally gives me the refund for the third and final order which ARRIVED defrosted in unsealed, broken TV trays which were inedible, I will still want to the Revdex.com to alert other consumers to the dangers of using this company for ordering food that should be regulated by an MD , as BISTROMD imply that they are doing so by putting MD in the title of this specific line of TV dinners.Also, I would like the Revdex.com to alert other consumers in the NON- MD approved formulation of these TV dinners end up costing (with S& H) $17.00 a piece for 10 inedible, unsealed already melting and defrosted TV dinners delivered a week or two late. Thank you very much for your attention to this aspect of consumer fraud in advertising as well.Please feel free to call me again for further clarification on why I am still demanding a refund for the third and final order which has not yet posted to my bank account. [redacted]
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good Afternoon!
Even though the customer did not properly cancel their order
within the deadline. I have refunded her second payment in the amount of
$154.90. Transaction ID [redacted]. However we will not be refunding for
overdraft fees.
We received an order for the customer’s...
sister on 3/4/2016. The customer did go into their account and place their third
order and forward on hold however they never placed their second order on hold.
Our system does let the member know how to place their
second order on hold, see below.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached all the written correspondences; and I also would appreciate, if you could ask the company for recorded conversations that took place on May 24th and on July 21st. There are layered issues here, not only one, unfortunately. Issue 1: I was made believe that I never demanded and commented on delivery issues before (May 23 and May 24). The company had the e-mails, probably the recorded phone conversations and all the documentation; and assumed I did not have any back-ups and the case would be closed. Explanation1: In my first phone call in regards to the delivery issue on July 21st, I was totally side-tracked by the associate and made believe I never made a request to the company on deliveries. I respectfully hang-up; though I was so sure about my request with a previous phone conversation on May 24th. But, I had no way of proving it; still many years in research I am quite good at record keeping and having back-ups to defend my cause. So, I took a closer look at my e-mails, and I found the e-mail, I copied to you before (also attached to this document). Issue 2: Though I read the e-mail to the associate, she still disregarded my complaint. I had to ask for the supervisor. Explanation2: In my second phone call, I told the associate very clearly I have an e-mail confirming my previous call on May 24th and also suggesting alternative delivery times. The associate ignored my comments and openly she told me there was nothing to be done. So, after denial and attempts of trying to make me feel I was not remembering my previous request; when presented with the proof; there was still ignorance on company's side. So, I asked for her supervisor. Issue 3: The supervisor told me they did not receive any e-mail from me in regards to the issue on May 24th, and she asked me to forward the document. More denial, more humiliation and making me feel bad that I was making the story-up. And above all, the company kept lying. Explanation3: The supervisor asked me to forward the e-mail (also attached). I did. I am sure she already had it in the records; the entire dragging the process kept on going. After she received the e-mail, she said they never got it. Even when I told her technically, it would be impossible to have a message in "send e-mail folder" with a specific date and time. It is considered forensic evidence. Any e-mail that is not delivered, either appears in “Outbox” for a short time, or comes back with a "non-delivery message". And this e-mail was sent successfully and delivered successfully; but instead of being apologetic she was telling me they never got it; again technically impossible. And when I started to insist that I had a request in place, she again side tracked me and told me the e-mail looked like a suggestion but not a request. And totally ignored the fact that my-e-mail was a documentation, a proof, a future reference to a phone conversation on my request for weekend deliveries and also a complaint letter to the upper management. Again, how could it be a suggestion when I am asking them to bring the issue to the upper management, if anything it is a written follow-up documentation on a phone conversation and it is a very polite complaint? Issue 4 and the main issue: Regardless of the complaints, phone conversations, and the e-mails, the company should let the customer know in advance and ask for the permission of the customer to send “PERISHABLE” and extremely time sensitive food products. Even a reminder a week before could have helped. Issue5: The companies default delivery option should NEVER be set to deliver every week; the default should be “not to deliver” and the customers should ACTIVELY select the option for the delivery week. Explanation 4 and 5: After my bitter experience with the company on May 24th, I put a hold to all the automated weekly deliveries by manually unclicking each week, just to be on the safe side during Summer time. Their website is so badly designed, you cannot put a general hold to orders; you have to unclick one by one for each week. And the default is the delivery. Apparently, I did not click to hold for the third week of July (or they cleverly reset everything); I received a FedEX notice for July 23rd weekend delivery. The total amount of time I spent on the phone with the customer service on July 21st was almost 1-hour; 55 min to be more precise. Let’s estimate the May 24th phone conversation as 20 min. That is time wasted for a Mind you when the company is ignorant enough to send out a confirmation for the deliveries in advance, they do quite well in receiving the payments in advance. That is also something I got to learn when I e-mailed to suspend my account; please see the final response on how they do a great job with payments; they really plan ahead. Whereas they do not let the poor customers plan ahead and do not show the curtesy to send out a confirmation. So, I would really really appreciate, if Revdex.com could help me with this issue; so the company would acknowledge their mistake rather than playing with the words. If they do not acknowledge their mistake and provide better services; I am afraid many more customers would be affected by these practices. I would demand the full amount for refund and an apology letter from the upper management. Thanks so much for your patience! Kindest regards, [redacted]PS:I combined all the e-mail correspondences as a single PDF file as evidence to all the issues presented above.
Initial Business Response /* (1000, 5, 2015/12/03) */
Mr ***,
I am sorry that you feel unsatisfied with the serviceI definitely understand wanting to get what you pay forWe don't want you to feel like you're paying for something you didn't receiveAfter your first treatment it is
to see more activityThere are flushing agents in most treatments that force the pest to get in contact with the treatmentThe fee applied is not for services you didn't get, it is simply a cancel feeEverything we offer is for a month agreementWe apply a discount on your first service and that's basically what the cancel fee isThe first service is only discounted if you complete the agreementAgain I want to apologize that you don't feel like it was working for youI would be happy to solve this issue for you and wave the cancel feePlease contact me at our office
*** ***
General Manager
XXX-XXX-XXXX ext ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the offer to waive the feeYou can send the waiver confirmation via ***@gmail.com
Once I receive that, I will consider this matter resolved
Thank you in advance
***
The customer did not read what she was agreeing toWe honor our agreement
Initial Business Response /* (1000, 8, 2015/09/14) */
Mrs ***,
Mr***
I am very sorry about the misunderstandingThat door-to-door salesman no longer works for usI have been trying to contact you via phone to resolve the issueWe don't try and mislead any one on our services
We actually tell our customers about the month agreement separate times when starting serviceIt also states it on the agreement the salesman had you signI understand that the first explanation was incorrect and I would be happy to resolve the issue for youWe don't want to charge you a cancel feeLike I mentioned we aren't trying to get you pay for something you didn't agree toWe are a locally and family owned business and pride our self on making sure our customers are satisfiedPlease let me know what I can do to resolve thisAgain I do apologize about the misunderstanding
*** ***
General Manager
A Plus Pest Control
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company DOES NOT HAVE A SIGNED AGREEMENTI was left a voicemail that could not be understood, it was poor qualityMy phone number has changedI am willing to submit copies of all my paperwork to prove that I signed nothingIf they bill be for this service I will forward it to the State of Oklahoma as a consumer complaint
Final Business Response /* (4000, 12, 2015/09/17) */
Mrs ***,
I am just trying to resolve this issue for youThe door to door salesman no longer works here and we are not trying to charge you for anythingWe are not trying to lock you into a contractI am only trying to make this rightI am sorry about the inconvenience, but please let me know the steps I can do to correct thisPlease call me
*** ***
General Manager
A Plus Pest Control
XXX-XXX-XXXX
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
appear below
I contacted them, it was the holidaysI received call from them on my VMLike I said, I canceled my order and you still sent me the order even though it was days beforeI called someone at your calls CC and spoke with your chatI paid for everything and received orders, you sent me orders on your dime because I canceled days prior and u are suppose to overnight itSo if it was sent two days prior you guys are not doing what u claimThat’s why when I receiv d the orders that are suppose to be in a cooler like your website says, mine came in a damp box with the dry ice all meltedYou claimed I would receive a cooler that was reuseable for my supply and suppose to help with freshnessThat is probably why my food was terrible as well, even frozen when I received itNever in a biodegradable cooler, earth friendly right? probably was never fresh and in transit for more than daysI want my refundYou are liars with your services and freshness and unique with each problemYou sent the same thing to everyoneI checked some boxes and a dr is supose to evaluate my unique conditions with routine non sense questionsI wanted for a dr to call and speak with me and make it custom and that what makes bistro MD specialI wouldn’t be surprised u don’t have a dr on staffI want my refund in full after u are making me go through thisI will gain a group of customers that will agree with my statement to be trueAnd if u have to gain a lawsuit after my research and go to the media via Facebook, Or what needs to be done for the public consumerOnce I have my facts straight and consult with a lawyer about my legal rightThis isn’t just about my money at this point, but about the awful customer service and experience and lies from your companyWhich I should of googled prior I have seen enough complaints that other agree, verified customers as wellNot paid Ads. I would suggest that the Revdex.com contact other customers around the same of my delivery, and they would agree and prove that my statement about the the wet box and melted ice are trueThey probably had a lot of complaint about rotten food during that time, and never received a evaluation from a drI work in healthcare, you can claim dr evaluation without speaking with the patientWhich is nothing any dr at bistro did for meCheck the CPT handbook for regulations too I added a pic from the site of the wording of the MD services Custom. *** ***
Initial Business Response /* (1000, 8, 2015/09/14) */
Mr***,
I am very sorry about the misunderstandingThat aggressive salesman no longer works for usI have been trying to contact you via phone to resolve the issueWe don't try and mislead any one on our servicesWe actually tell
our customers about the month agreement separate times when starting serviceIt also states it on the agreement the salesman had you signI understand that the first explanation was incorrect and I would be happy to resolve the issue for youWe don't want to charge you a cancel feeLike I mentioned we aren't trying to get you pay for something you didn't agree toWe are a locally and family owned business and pride our self on making sure our customers are satisfiedPlease let me know what I can do to resolve thisAgain I do apologize about the misunderstanding
*** ***
General Manager
A Plus Pest Control
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since A+ did not charge my debit card I was going
to leave everything as is but on 9-I received
a bill in the mail charging me $cancellation
feeSo the response I'm reading from the General
Manager must not have been received at the Lawton
offices
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** "*** ***
I am sorry about the confusionEverything that we typically offer is for a month agreementEither bi-monthly or quarterlyThat should have been stated to you when you called in or when the technician arrived at the doorAgain I want to apologize for not being made aware of thisI will
happily cancel your account with out any cancellation feeMy name is *** *** and I am the branch managerIf you would like to speak to me directly, I would be happy to resolve this issue personallyAgain sorry for the inconvenience
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
BISTROMD did NOT refund my final order
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We sent three shipments based off the order she placedThe first one was correct, because *** went online and created a menuThe second order was not correct, because *** did not create a menu or notify us of her mother’s allergiesThe third shipment was also incorrect as she never created a menu for that week eitherAs this was the second time she ordered under two different email addresses, she knew each order was a recurring orderHer mother had also tried the food and enjoyed it, otherwise why order again? We have refunded for the third shipment, however we will not be refunding for the second shipment*** asked for a credit to be applied for future shipmentsIf indeed she had issues with the food, she would have never requested a credit
The first time she ordered she was fine and the second order was fine. It was only the third and forth order she did not customize. We refunded one of the two charges and that is the extend of what we will be doing for her
The issue this customer described, there was also no danger of meal contaminationDry ice is well recognized as safe to use to keep food frozen during shipping The customer contacted us that their dry ice was sitting on a sealed containersWe had explained the food was sealed, therefor the
food was perfectly safe to eat The only issue with dry ice is do not touch with your hands, dry ice can burn your hands Even the customer’s complaint stated the food was sealed The first order she received from us contained the dry ice in a plastic bag, outer cardboard protector and the sealed trayThe plastic bag is used for easy removal of the dry ice We did offer the customer 25% off her next order with us as well as a refund on the broken tray
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was charged three times total by BISTROMDthe first time was for The very first charge was advertised as being $for a weeks worth of meals including free shippong and handlingBut still ended up being over one hundred dollars. The next two times I was auto debited the insanely high price of $for a total of $340.00.ALL THREE FOOD ORDERS ARRIVED DEFROSTED IN CRACKED CONTAINERS CONTAINING INCORRECT INEDIBLE FOOD FOR MY *$ YEAR OLD MOTHER INCLUDING SPOILED FISH < CHICKEN AND PORK, yet I am only requesting a refund of the last two orders which were auto debited and whose meal plan was chosen by the computer and included all kinds of spicy foods, pork, shellfish, etc which were all poisonous anyway because they were defrosted when they arrived. Like all of the other complaining customers of BISTRO MD I was treated very rudely by customer service , when they bothered to answer their phones at all, or hung up on , or blamed for not understanding their scam way of auto- debiting for food you have not chosen from their menus yourself and have now spent months and countless hours writing to the Revdex.com just to get a refund for spoiled food that I DID NOT ORDERIt is against the law to auto debit money from a person's bank account without their actual signature. I have already given up on getting a refund for the worth of rotten, spoiled $cracked TV dinner trays they sent, but will not take the blame nor foot the cost for another $in rotten food products I did not order. I will only be satisfied with the final refund of the third order for $which the BISTRO MD executive responding to the Revdex.com tried to trick the Revdex.com Dispute Specialist representative into thinking he had issued already by referring to it as my " last order".
Regards,
*** ***
This customer placed an online order in which she agreed to a recurring order. This is listed in our Terms and Conditions in which she must agree to in order to proceed with her order. Had the customer read her receipt, or the T&C she agreed to, she would have seen she did not place a “one week...
order”. We explain our billing practice in our Terms and Conditions. We also spell it out for our members in our FAQs. We have canceled her second order and refund the second payment. Thank You [redacted] Member Service Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with this response because:1. At the time I made this complaint the refund BISTRO MD is referring to had already been made to my account. My Revdex.com complaint was made to address the THIRD and truly final order of BISTRO MD food products that I was billed $169.90 for as well. But still has not been refunded to me. 2. the third and final order of BISTROMD was unacceptable and should be refunded in full to me for the following reasons:A. the food in the box was NOT the food requested. It was not diabetic, it contained pork and shellfish, it was not Kosher. It was a computer generated menu , not a handpicked menu of diabetic, low salt, kosher meals and-B. the third and final order JUST like the second order that they DID refund the identical amount for $169.90( previous to my making this complaint about the third and actual final order) was not only not the food described but was DEFROSTED, the TV dinner trays were cracked and unsealed, and as such were of such low quality and in such poor packing conditions when they ARRIVED that the food was completely spoiled and not fit for consumption, in fact, consuming any of the third and final order in the condition which it arrived would have caused significant damage to my mother health. I will still only be satisfied with a full refund of $169.90 of the THIRD and FINAL order from BISTROMD. Thanks so much for your assistance and attention to this refund request.Even when BISTROMD finally gives me the refund for the third and final order which ARRIVED defrosted in unsealed, broken TV trays which were inedible, I will still want to the Revdex.com to alert other consumers to the dangers of using this company for ordering food that should be regulated by an MD , as BISTROMD imply that they are doing so by putting MD in the title of this specific line of TV dinners.Also, I would like the Revdex.com to alert other consumers in the NON- MD approved formulation of these TV dinners end up costing (with S& H) $17.00 a piece for 10 inedible, unsealed already melting and defrosted TV dinners delivered a week or two late. Thank you very much for your attention to this aspect of consumer fraud in advertising as well.Please feel free to call me again for further clarification on why I am still demanding a refund for the third and final order which has not yet posted to my bank account. [redacted]
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Good Afternoon!
Even though the customer did not properly cancel their order
within the deadline. I have refunded her second payment in the amount of
$154.90. Transaction ID [redacted]. However we will not be refunding for
overdraft fees.
We received an order for the customer’s...
sister on 3/4/2016. The customer did go into their account and place their third
order and forward on hold however they never placed their second order on hold.
Our system does let the member know how to place their
second order on hold, see below.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached all the written correspondences; and I also would appreciate, if you could ask the company for recorded conversations that took place on May 24th and on July 21st. There are layered issues here, not only one, unfortunately. Issue 1: I was made believe that I never demanded and commented on delivery issues before (May 23 and May 24). The company had the e-mails, probably the recorded phone conversations and all the documentation; and assumed I did not have any back-ups and the case would be closed. Explanation1: In my first phone call in regards to the delivery issue on July 21st, I was totally side-tracked by the associate and made believe I never made a request to the company on deliveries. I respectfully hang-up; though I was so sure about my request with a previous phone conversation on May 24th. But, I had no way of proving it; still many years in research I am quite good at record keeping and having back-ups to defend my cause. So, I took a closer look at my e-mails, and I found the e-mail, I copied to you before (also attached to this document). Issue 2: Though I read the e-mail to the associate, she still disregarded my complaint. I had to ask for the supervisor. Explanation2: In my second phone call, I told the associate very clearly I have an e-mail confirming my previous call on May 24th and also suggesting alternative delivery times. The associate ignored my comments and openly she told me there was nothing to be done. So, after denial and attempts of trying to make me feel I was not remembering my previous request; when presented with the proof; there was still ignorance on company's side. So, I asked for her supervisor. Issue 3: The supervisor told me they did not receive any e-mail from me in regards to the issue on May 24th, and she asked me to forward the document. More denial, more humiliation and making me feel bad that I was making the story-up. And above all, the company kept lying. Explanation3: The supervisor asked me to forward the e-mail (also attached). I did. I am sure she already had it in the records; the entire dragging the process kept on going. After she received the e-mail, she said they never got it. Even when I told her technically, it would be impossible to have a message in "send e-mail folder" with a specific date and time. It is considered forensic evidence. Any e-mail that is not delivered, either appears in “Outbox” for a short time, or comes back with a "non-delivery message". And this e-mail was sent successfully and delivered successfully; but instead of being apologetic she was telling me they never got it; again technically impossible. And when I started to insist that I had a request in place, she again side tracked me and told me the e-mail looked like a suggestion but not a request. And totally ignored the fact that my-e-mail was a documentation, a proof, a future reference to a phone conversation on my request for weekend deliveries and also a complaint letter to the upper management. Again, how could it be a suggestion when I am asking them to bring the issue to the upper management, if anything it is a written follow-up documentation on a phone conversation and it is a very polite complaint? Issue 4 and the main issue: Regardless of the complaints, phone conversations, and the e-mails, the company should let the customer know in advance and ask for the permission of the customer to send “PERISHABLE” and extremely time sensitive food products. Even a reminder a week before could have helped. Issue5: The companies default delivery option should NEVER be set to deliver every week; the default should be “not to deliver” and the customers should ACTIVELY select the option for the delivery week. Explanation 4 and 5: After my bitter experience with the company on May 24th, I put a hold to all the automated weekly deliveries by manually unclicking each week, just to be on the safe side during Summer time. Their website is so badly designed, you cannot put a general hold to orders; you have to unclick one by one for each week. And the default is the delivery. Apparently, I did not click to hold for the third week of July (or they cleverly reset everything); I received a FedEX notice for July 23rd weekend delivery. The total amount of time I spent on the phone with the customer service on July 21st was almost 1-hour; 55 min to be more precise. Let’s estimate the May 24th phone conversation as 20 min. That is time wasted for a Mind you when the company is ignorant enough to send out a confirmation for the deliveries in advance, they do quite well in receiving the payments in advance. That is also something I got to learn when I e-mailed to suspend my account; please see the final response on how they do a great job with payments; they really plan ahead. Whereas they do not let the poor customers plan ahead and do not show the curtesy to send out a confirmation. So, I would really really appreciate, if Revdex.com could help me with this issue; so the company would acknowledge their mistake rather than playing with the words. If they do not acknowledge their mistake and provide better services; I am afraid many more customers would be affected by these practices. I would demand the full amount for refund and an apology letter from the upper management. Thanks so much for your patience! Kindest regards, [redacted]PS:I combined all the e-mail correspondences as a single PDF file as evidence to all the issues presented above.