Sacred Heart Medical Center Reviews (1)
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Sacred Heart Medical Center Rating
Description: Hospitals, Health & Medical - General, Clinics
Address: 101 W 8th Ave, Spokane, Washington, United States, 99204
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www.shmc.org
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Review: I was involved in a car accident on 11-07-2012 and taken for treatment to Sacred Heart Medical Center. Requests for documentation have been made to Sacred Heart from USAA (Auto Injury Solutions) to explain charges in order to clarify billing. A call was made by myself to Sacred Heart on or about 4-20-2014 in order to verify receipt of request for documentation and the sending of said documentations. I was told the needed paperwork was sent on 4-20-2014 (almost 1.5 years after the accident) to USAA Mail Processing Center, [redacted]. However, upon calling USAA, I was told no such paperwork had ever arrived. Sacred Heart Medical Staff refused to call USAA in order to identify the miscommunication, and now Sacred Heart is billed me for $3,906.37, due immediately.
Part of the billing that USAA is requesting more information on are two test that were conducted with no explaination. One was a test for [redacted] and one for [redacted]. Both test cost $135.95 each ( $271.90 total). I would like to know why such tests are being billed when I was seen for a car accident (trauma to my left arm).Desired Settlement: I would like to not be directly billed for $3,906.37, and for someome to contact USAA directly in order to identify the miscommunication and correct the billing requests and to adjust the total due. I fail to understand why I was testes for [redacted] when I was taken in for a car accident. The attending medical personnel was Daniel B. Getz.
Business
Response:
Attached is our response letter to Revdex.com Case # [redacted].
Thank you,
Supervisor, Customer Contact Center
Providence Health & Services
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,