Saddle Ranch Chop House

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Although the money was refunded to me, I do not appreciate being accused of not paying my billI DID pay my bill and unfortunately tipped the waitress that pocketed the $CashI would recommend reevaluating your employeesIt is unfortunate you have dishonest employees working for youInstead of accusing me continuously, a business should take responsibility and not continue to accuse a guest of not wanting to pay $after having spent over $just on my bill alone that nightVery disappointing.] Regards, [redacted]

Revdex.com [redacted] Viewridge Ave, #200San Diego, California 92123-1688b [redacted] @sandiego.Revdex.com.orgRe: Complaint ID [redacted] Dear Ms [redacted] :I am writing on behalf of the Saddle Ranch Chop House restaurant located at the Outletsat Orange in Orange, CaliforniaWe were dismayed to receive a notification from youroffice regarding a complaint against our restaurantCustomer service is our number onepriority and we take any complaint against the restaurant very seriously.I have researched the complaint made by [redacted] Contrary to Ms [redacted] 'sallegation, there was no intent to harass or embarrass Ms [redacted] or her group.Saddle Ranch's only goal was to receive payment from her group for their entire bill,which we still believe went unpaid.Regardless, promptly upon learning of Ms [redacted] 's complaint, I personally spokewith Ms [redacted] , apologized for any embarrassment she felt and promptly refundedher credit card for the $she disputedI notified Ms [redacted] of this refund.We appreciate the opportunity to respond to this complaintIf you have any questions,please do not hesitate to contact me.Sincerely, [redacted] General Counsel

*** ***Viewridge Ave, #200San Diego, California 92123-1688l***@sandiego.Revdex.com.orgRe: Complaint ID ***
Dear Ms***:I am writing on behalf of the Saddle Ranch Chop House restaurant located at the Outletsat Orange in Orange, California to follow up on the complaint made by *** ***.Ms*** was part of a group and a portion of the group's bill was unpaidSaddleRanch, like any other business, was merely trying to ensure that it received payment forthe items that the group undisputedly ordered and consumedDespite a thoroughinvestigation, we have, to date, yet to discover any evidence that the $was actuallypaidSaddle Ranch apologizes again to Ms*** if she felt she was being accusedof something she did not doTo clarify further, Saddle Ranch was only trying to getpayment for the tab.We appreciate the opportunity to further respond to this complaintIf you have anyquestions, please do not hesitate to contact me.Sincerely,
*** L***
*** ***Viewridge Ave, #200San Diego, California 92123-1688l***@sandiego.Revdex.com.orgRe: Complaint ID ***
Dear Ms***:
I am writing on behalf of the Saddle Ranch Chop House restaurant located at the Outletsat Orange in Orange, California to follow up on the complaint made by *** ***.Ms*** was part of a group and a portion of the group's bill was unpaidSaddleRanch, like any other business, was merely trying to ensure that it received payment forthe items that the group undisputedly ordered and consumedDespite a thoroughinvestigation, we have, to date, yet to discover any evidence that the $was actuallypaidSaddle Ranch apologizes again to Ms*** if she felt she was being accusedof something she did not doTo clarify further, Saddle Ranch was only trying to getpayment for the tabWe appreciate the opportunity to further respond to this complaintIf you have anyquestions, please do not hesitate to contact meSincerely,
*** L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Although the money was refunded to me, I do not appreciate being accused of not paying my bill. I DID pay my bill and unfortunately tipped the waitress that pocketed the $16.80 Cash. I would recommend reevaluating your employees. It is unfortunate you have dishonest employees working for you. Instead of accusing me continuously, a business should take responsibility and not continue to accuse a guest of not wanting to pay $16 after having spent over $100 just on my bill alone that night. Very disappointing.]
Regards,
[redacted]

Revdex.com[redacted]4747 Viewridge Ave, #200San Diego, California 92123-1688b[redacted]@sandiego.Revdex.com.orgRe: Complaint ID [redacted]Dear Ms. [redacted]:I am writing on behalf of the Saddle Ranch Chop House restaurant located at the Outletsat Orange in Orange,...

California. We were dismayed to receive a notification from youroffice regarding a complaint against our restaurant. Customer service is our number onepriority and we take any complaint against the restaurant very seriously.I have researched the complaint made by [redacted]. Contrary to Ms. [redacted]'sallegation, there was no intent to harass or embarrass Ms. [redacted] or her group.Saddle Ranch's only goal was to receive payment from her group for their entire bill,which we still believe went unpaid.Regardless, promptly upon learning of Ms. [redacted]'s complaint, I personally spokewith Ms. [redacted], apologized for any embarrassment she felt and promptly refundedher credit card for the $16.00 she disputed. I notified Ms. [redacted] of this refund.We appreciate the opportunity to respond to this complaint. If you have any questions,please do not hesitate to contact me.Sincerely,[redacted]General Counsel

Review: First off the servers never clean the place. The tables are disgusting, and I've heard customers have seen roaches in the place. When I was there I was in a group of 15 people. We had two individuals who paid their bill cash and then left for the night. At the end of the night the rest of us paid our bills. My credit card was charged for my bill, and then in the amount of the two girls that had already paid. I did NOT sign the slip to authorize payment and they STILL had it go through. When we confronted the waitress about it she said she would "handle it" and got her managers. When we explained to the managers what happened, they told us if we did not cover the amount they would call the police. We were harassed and embarrassed by everyone there. The managers called their "security" and had them detain us in the restaurant. When we tried to leave they blocked all the doors so we had to stay inside. When the police got there they pretty much seemed annoyed by the whole thing. I honestly believe our waitress pocketed the cash. She should have been held accountable for this. On top of all that the original slip was never found. We were given a bill with the time 2 hours later then when the two individuals had originally paid their bill.Desired Settlement: I would like to be refunded for the fraudulent charges on my card. I also wish I hadn't tipped the stupid waitress that we had. Im sure she got it back in the $20 she stole. Ideally I would love to see this place shut down. I have heard nothing but horrible things happen here.

Business

Response:

Revdex.com[redacted]4747 Viewridge Ave, #200San Diego, California 92123-1688b[redacted]@sandiego.Revdex.com.orgRe: Complaint ID [redacted]Dear Ms. [redacted]:I am writing on behalf of the Saddle Ranch Chop House restaurant located at the Outletsat Orange in Orange, California. We were dismayed to receive a notification from youroffice regarding a complaint against our restaurant. Customer service is our number onepriority and we take any complaint against the restaurant very seriously.I have researched the complaint made by [redacted]. Contrary to Ms. [redacted]'sallegation, there was no intent to harass or embarrass Ms. [redacted] or her group.Saddle Ranch's only goal was to receive payment from her group for their entire bill,which we still believe went unpaid.Regardless, promptly upon learning of Ms. [redacted]'s complaint, I personally spokewith Ms. [redacted], apologized for any embarrassment she felt and promptly refundedher credit card for the $16.00 she disputed. I notified Ms. [redacted] of this refund.We appreciate the opportunity to respond to this complaint. If you have any questions,please do not hesitate to contact me.Sincerely,[redacted]General Counsel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Although the money was refunded to me, I do not appreciate being accused of not paying my bill. I DID pay my bill and unfortunately tipped the waitress that pocketed the $16.80 Cash. I would recommend reevaluating your employees. It is unfortunate you have dishonest employees working for you. Instead of accusing me continuously, a business should take responsibility and not continue to accuse a guest of not wanting to pay $16 after having spent over $100 just on my bill alone that night. Very disappointing.]

Regards,

Business

Response:

[redacted]4747 Viewridge Ave, #200San Diego, California 92123-1688l[redacted]@sandiego.Revdex.com.orgRe: Complaint ID [redacted]Dear Ms. [redacted]:I am writing on behalf of the Saddle Ranch Chop House restaurant located at the Outletsat Orange in Orange, California to follow up on the complaint made by [redacted].Ms. [redacted] was part of a group and a portion of the group's bill was unpaid. SaddleRanch, like any other business, was merely trying to ensure that it received payment forthe items that the group undisputedly ordered and consumed. Despite a thoroughinvestigation, we have, to date, yet to discover any evidence that the $16.00 was actuallypaid. Saddle Ranch apologizes again to Ms. [redacted] if she felt she was being accusedof something she did not do. To clarify further, Saddle Ranch was only trying to getpayment for the tab.We appreciate the opportunity to further respond to this complaint. If you have anyquestions, please do not hesitate to contact me.Sincerely,[redacted] L. [redacted]4747 Viewridge Ave, #200San Diego, California 92123-1688l[redacted]@sandiego.Revdex.com.orgRe: Complaint ID [redacted]Dear Ms. [redacted]:I am writing on behalf of the Saddle Ranch Chop House restaurant located at the Outletsat Orange in Orange, California to follow up on the complaint made by [redacted].Ms. [redacted] was part of a group and a portion of the group's bill was unpaid. SaddleRanch, like any other business, was merely trying to ensure that it received payment forthe items that the group undisputedly ordered and consumed. Despite a thoroughinvestigation, we have, to date, yet to discover any evidence that the $16.00 was actuallypaid. Saddle Ranch apologizes again to Ms. [redacted] if she felt she was being accusedof something she did not do. To clarify further, Saddle Ranch was only trying to getpayment for the tab.We appreciate the opportunity to further respond to this complaint. If you have anyquestions, please do not hesitate to contact me.Sincerely,[redacted] L. [redacted]

Review: Management at Saddle Ranch restaurant ([redacted] or [redacted]) photo copied my debit card and my identification card without authorization or prior notice. They also over charged me for items I did not order. In hand writing they wrote under the photocopy of my debit card and ID a note/contract for me to sign while I was being photographed by staff members without my consent and when I requested a copy they refused. I called [redacted] and we came to an agreement that she would refund my money but I had to call corporate for a copy of the photocopied document they made me sign. When [redacted]corporate representative) called me she did not know if I could obtain a copy of such document.Desired Settlement: To return the photocopy document and discard any personal (including pictures and video tape)information they may have on their records.