Saddleback Dentistry

We received two complaints from the same telephone number, however, there were different names and addresses, but I am assuming that it is the same person with two separate complaintsWe are a "business to business" marketing call centerOur clients contract us out to make business calls on their
behalfWe have over clients, and they all have their own individual proprietary databases that we make their calls fromWe take the Do Not Call procedure VERY seriously, and it is strictly enforcedI think the problem is that this person's telephone number could be in a multiple number of client databases that we are making the calls fromFor example, if we call a prospect from Client A's list, and they ask us to remove their number, we do so immediately, no questions asked, following the "Do Not Call" procedure guidelinesHowever, if a different person is making calls from Client B's database, and the same number is in both databases, they could be called againI can absolutely assure you that we immediately remove the numbers from each individual database when we are requested to do soWhat we have done to alleviate this particular situation, is block the number of the individual who made these complaints from being called through our phone systemIn other words, if any one of our Call Center Agents attempt to call this number from ANY of our client databases, the call will not go throughThis should definitely correct the problemI do sincerely apologize and again would like to state that we take the Do Not Call procedure very seriously and have made the necessary correction

Dear ***,Our business uses a company that uses public information and sends out massmail, informed the business and all the consumer has to do is call the companies 800number and opt outThe phone number is *** ***, option I hope that helps andI apologize for any unnecessary
postcards.Thank You

I am rejecting this response because: I have never heard of a company with two databases that does not register adding me to a DO NOT CALL listFor over two weeks and an average of two calls a day, I asked your company reps to remove me.(with witnesses) I explained to your reps, that I myself have to follow the same procedure.So how many databases from the same company do you have that can call me everyday, 2x a day for weeks, when I asked to be added to the DNC?If prospects ask me not to call anymore, I can't and don't, you have to do the same by Federal LawThe last rep I informed of this and I asked to add me (AGAIN) and not call again, asked me 'WHY NOT? That's when I filed.Your reps blatantly ignored my request, and your company should have regulated training about the Federal Law concerning the DNC List.You only acknowledged my request once this complaint was made.I filed this complaint on 03/18/after numerous requests for a DO NOT CALL, and you still contacted me up to 05/23/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The dentistry is the RESPONSIBLE party for their marketings: moreover, I have contacted the dentistry directly asking for removing me from their list and they rudely hanged up on me. Take responsibility for your actions!
Regards,
[redacted]