Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] -----Original Message-----From: [redacted] [mailto: [redacted] ] Sent: Tuesday, November 15, 3:AMTo: info Subject: Filed Complaint Hello Revdex.com, I am [redacted] On 10/29/I filed a complaint ( [redacted] ) against Saddleback Leather CoThey have given me a refund for the items I returned and I am very happy with the outcomeThank you for your help in getting things resolvedThanks [redacted]
We processed both of the $refunds on 09/and everything on our end looked fine When the customer contacted us about the refund we told him it had been processed and the date When the customer filed this complaint we reached out to our payment processor for help They said that since two refunds for the exact same amount were processed on the same day, they assumed this was a duplicate refund due to human error The payment processor has processed this second refund and it should reflect in the customer's account in the next few business days.We regret any frustration this caused the customer!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]-----Original Message-----From: [redacted] [mailto:[redacted]] Sent: Tuesday, November 15, 2016 3:49 AMTo: info <[email protected]>Subject: Filed Complaint Hello Revdex.com, I am [redacted]. On 10/29/2016 I filed a complaint ([redacted]) against Saddleback Leather Co. They have given me a refund for the items I returned and I am very happy with the outcome. Thank you for your help in getting things resolved. Thanks[redacted]
We processed both of the $169 refunds on 09/09 and everything on our end looked fine. When the customer contacted us about the refund we told him it had been processed and the date. When the customer filed this complaint we reached out to our payment processor for help. They said...
that since two refunds for the exact same amount were processed on the same day, they assumed this was a duplicate refund due to human error. The payment processor has processed this second refund and it should reflect in the customer's account in the next few business days.We regret any frustration this caused the customer!
We just left the customer a voice mail message and followed up with an email as well. We feel terrible that the customer thought we wouldn't take care of him if he reached out to us directly! Wish he had at least called or emailed us.The order auto-canceled because the security code...
entered from the card didn't match what the bank has on file. Our system automatically cancels those to prevent fraud.Since our Dark Coffee Brown sale ended yesterday at midnight, the customer won't be able to go to the website and get the sale price. No problem, we can do a manual order for him. Have asked him to give us a call, email or chat and let us know the correct code for the card. (From [redacted] at Saddleback Leather Co.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] -----Original Message-----From: [redacted] [mailto: [redacted] ] Sent: Tuesday, November 15, 3:AMTo: info Subject: Filed Complaint Hello Revdex.com, I am [redacted] On 10/29/I filed a complaint ( [redacted] ) against Saddleback Leather CoThey have given me a refund for the items I returned and I am very happy with the outcomeThank you for your help in getting things resolvedThanks [redacted]
We processed both of the $refunds on 09/and everything on our end looked fine When the customer contacted us about the refund we told him it had been processed and the date When the customer filed this complaint we reached out to our payment processor for help They said that since two refunds for the exact same amount were processed on the same day, they assumed this was a duplicate refund due to human error The payment processor has processed this second refund and it should reflect in the customer's account in the next few business days.We regret any frustration this caused the customer!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]-----Original Message-----From: [redacted] [mailto:[redacted]] Sent: Tuesday, November 15, 2016 3:49 AMTo: info <[email protected]>Subject: Filed Complaint Hello Revdex.com, I am [redacted]. On 10/29/2016 I filed a complaint ([redacted]) against Saddleback Leather Co. They have given me a refund for the items I returned and I am very happy with the outcome. Thank you for your help in getting things resolved. Thanks[redacted]
We processed both of the $169 refunds on 09/09 and everything on our end looked fine. When the customer contacted us about the refund we told him it had been processed and the date. When the customer filed this complaint we reached out to our payment processor for help. They said...
that since two refunds for the exact same amount were processed on the same day, they assumed this was a duplicate refund due to human error. The payment processor has processed this second refund and it should reflect in the customer's account in the next few business days.We regret any frustration this caused the customer!
We just left the customer a voice mail message and followed up with an email as well. We feel terrible that the customer thought we wouldn't take care of him if he reached out to us directly! Wish he had at least called or emailed us.The order auto-canceled because the security code...
entered from the card didn't match what the bank has on file. Our system automatically cancels those to prevent fraud.Since our Dark Coffee Brown sale ended yesterday at midnight, the customer won't be able to go to the website and get the sale price. No problem, we can do a manual order for him. Have asked him to give us a call, email or chat and let us know the correct code for the card. (From [redacted] at Saddleback Leather Co.)