Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is a very well crafted and inaccurate response from the officeYou can see here that they are still unable to give any details around the account balance owed/remainingThey will also be unable to provide any bills or written documented occurrences where they have given this information (because it has never happened)The entire point is that even through the means of this complaint we are still unable to acquire any information around this or resolution to this matterThe office is now stating we treated them poorly when they were reaching out to us initially because they were being treated poorly by the other partyThis is completely inaccurateDrChuck was not even involved or could be witness to any of these conversations.Again, we ask for a clear report of what the remainder of the balance is for ONLY the treatment provided and to have the late fees removedWe were never even informed of payments not being made by the other party, never received a bill (at all), and had the payment arrangement changed with no notification or authorization (that apptswere being missed and no payments being made by that party)This was agreement that was reached and clarified with the office staffDrChuck at the only meeting he attended for a brief five minutes or so indicated that ***'s treatment was not clinically significant or necessary, but is more cosmetic in nature (a little different than he describes here) and that there would not issue in her missed appointments or discontinuation of treatmentThis all came into play when both parties agreed to terminate the treatment, stop any further treatment, have the braces returned, and pay for the treatment that was provided.We simply want the late fees removedTo have the current treatment provided given to us on a bill that can be translated clearlyThen either be given a refund (payments that were made vsactual treatment given) or to settle upThis was the entire point of all of the many phone conversations and emails that have been madeThere was already an undisputed agreement to stop all treatment and cancel out the contractThis was not an issue on either side Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Again, this company continues to simply defend itself and try to place blame on us without offering any resolutions or other educated conflict resolutionsThey have yet to even provide a basic billA bill rectifying and explaining has never been mailed or received by us (the customer)We are tired of the immature insults and pettiness of this companyWe simply need to find a resolution that fits with us all by avoiding other legal methods of resolution if possible.Again, and we will state as simply and clearly as possible sense this doctor seems to have trouble responding and listeningWe need a "formal" and "professional" bill that any business would provide to a customer of what is owed in light of this situationWe want to refocus that we only want to pay for the services that were actually provided, as this was the agreement we made with his staffThe braces were returned as they directed us to do in order to prevent any further charges and not having to pay the remaining balance of the full treatment planThis was already established with the staff there We do not want or need a detailed description of subjective note taking that has no legal or objective meaning from this clearly biased companyWe need the facts plainly stated so we can begin reaching a resolution hopefully on our own as professional adults Regards, [redacted]
I have provided and can provide further information that can attest to the accuracy of what I have submitted thus far and I can assure you and [redacted] that the records are very lengthy and very detailedOur number one priority is to serve our patient to the best of our ability despite marital and parental issues that occur in these rare situationsThis particular situation was no different and there is nothing that we would have, or could have, done differently to provide the best quality care for this patientThe blame put upon my office through this complaint is slanderous and unfoundedThe blame for this lady's complaint falls squarely on her own shoulders for not responding to and following through with the commitment that she originally entered into with our officeWe can supply a lengthy report of all the transactions to you with her consentThis lengthy report of all conversations as well as communications regarding this account have all been documented in detail DrChuck
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, this company continues to simply defend itself and try to place blame on us without offering any resolutions or other educated conflict resolutions. They have yet to even provide a basic bill. A bill rectifying and explaining has never been mailed or received by us (the customer). We are tired of the immature insults and pettiness of this company. We simply need to find a resolution that fits with us all by avoiding other legal methods of resolution if possible.Again, and we will state as simply and clearly as possible sense this doctor seems to have trouble responding and listening. We need a "formal" and "professional" bill that any business would provide to a customer of what is owed in light of this situation. We want to refocus that we only want to pay for the services that were actually provided, as this was the agreement we made with his staff. The braces were returned as they directed us to do in order to prevent any further charges and not having to pay the remaining balance of the full treatment plan. This was already established with the staff there. We do not want or need a detailed description of subjective note taking that has no legal or objective meaning from this clearly biased company. We need the facts plainly stated so we can begin reaching a resolution hopefully on our own as professional adults.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is a very well crafted and inaccurate response from the office. You can see here that they are still unable to give any details around the account balance owed/remaining. They will also be unable to provide any bills or written documented occurrences where they have given this information (because it has never happened). The entire point is that even through the means of this complaint we are still unable to acquire any information around this or resolution to this matter. The office is now stating we treated them poorly when they were reaching out to us initially because they were being treated poorly by the other party. This is completely inaccurate. Dr. Chuck was not even involved or could be witness to any of these conversations.Again, we ask for a clear report of what the remainder of the balance is for ONLY the treatment provided and to have the late fees removed. We were never even informed of payments not being made by the other party, never received a bill (at all), and had the payment arrangement changed with no notification or authorization (that appts. were being missed and no payments being made by that party). This was agreement that was reached and clarified with the office staff. Dr. Chuck at the only meeting he attended for a brief five minutes or so indicated that [redacted]'s treatment was not clinically significant or necessary, but is more cosmetic in nature (a little different than he describes here) and that there would not issue in her missed appointments or discontinuation of treatment. This all came into play when both parties agreed to terminate the treatment, stop any further treatment, have the braces returned, and pay for the treatment that was provided.We simply want the late fees removed. To have the current treatment provided given to us on a bill that can be translated clearly. Then either be given a refund (payments that were made vs. actual treatment given) or to settle up. This was the entire point of all of the many phone conversations and emails that have been made. There was already an undisputed agreement to stop all treatment and cancel out the contract. This was not an issue on either side.
Regards,
[redacted]
I have provided and can provide further information that can attest to the accuracy of what I have submitted thus far and I can assure you and [redacted] that the records are very lengthy and very detailed. Our number one priority is to serve our patient to the best of our ability despite marital and parental issues that occur in these rare situations. This particular situation was no different and there is nothing that we would have, or could have, done differently to provide the best quality care for this patient. The false blame put upon my office through this complaint is slanderous and unfounded. The blame for this lady's complaint falls squarely on her own shoulders for not responding to and following through with the commitment that she originally entered into with our office. We can supply a lengthy report of all the transactions to you with her consent. This lengthy report of all conversations as well as communications regarding this account have all been documented in detail.
Let me begin by saying that my entire staff is dedicated to "Serving" our patients and their families as our #1 Job Description and this particular...
family has been no exception. My entire staff have bent over backward to make things work for this family and to provide our Patient with the best care
possible. Please feel free to submit written statements from both the Patient and the patient's Father if you would like to get further insight into this matter. The Father was very involved with getting the daughter to appointments and we had several discussions during the course of his daughters treatment in my office. Even though he had not actually signed the contract, he and the Patient are important players in the overall orthodontic treatment as well as this particular Mother's complaint to your office.
We began seeing the Patient in the fall of 2011 (10-12-2011) and saw the Patient several times over the next two and a half years leading up to her "Active Orthodontic Treatment". During these appointments, radiographs were taken and guidance of her pre-orthodontic treatment was given, including extractions and other sound dental and orthodontic advice. We finally began "Active Orthodontic Treatment" in January of 2014 (1-14-2014), at which time a Full Set of Braces were applied to the Upper and Lower teeth. Also at this time, the Mother signed a contract as the financially responsible party for the Full Fee of $5480. Although the Mother claims that her daughter was only seen 3 times, she was not the parent bringing her to most of the appointments. The Patient had already been seen multiple times prior to us placing her Braces. Since beginning her treatment, there have been multiple changed, cancelled, broken, and completed appointments (16 completed, 7 changed, and 7 cancelled).
We are committed to high ethical standards while attempting to be as accommodating as possible while honoring the binding contract between our office and the financially responsible party. While committing to the legally binding contract between this Mother and ourselves, we also accept any third party payments to be made on behalf of the patient if desired. The Mother agreed to allowing the insurance payments to be made directly to our office as well as allowing the Patient's Father to make payments as well. It should be restated however, that the financial arrangement was always with the Mother even though the Father did attempt to make some payments as well during the Patient's treatment time. On multiple occasions the Mother harassed our financial coordinator and other staff members, demanding to be informed of the Father's financial contribution. She caused my entire staff much grief and a significant amount of time unnecessarily. Furthermore, I can guarantee to you that we offered multiple opportunities
to rearrange and renegotiate this particular financial relationship. All of these attempts were not only documented and dated, but none of them ultimately ended in a resolution to the significantly delinquent account. Although the financial arrangement between us was severed by the Mother, we continued to care for our Patient in Good Faith.
Although there were many documented (and some undocumented) attempts to resolve this situation on our part, we were forced to discontinue "Active Orthodontic Treatment' for our Patient. However, by this time, we had already obtained very good and solid results on our Patient, a very nice and cordial young lady. It is always heart breaking for me as the Orthodontist to see my patient suffer due to issues going on at home and that are out of their control. For this reason, as I did in this case, I generally try to achieve the best result that I can despite the circumstances and despite the fact that this particular Mother had created such a caustic relationship without barely stepping a foot into my office to discuss it with me in person as requested. Contrary to statements made by the Mother in her complaint, we do have documentation that she requested that the insurance continue to be billed for payments (even though she herself was not making payments to our office) and that multiple statements, letters and a series of phone calls occurred in an attempt to get her contract and financials rearranged. Our genuine effort and communication to resolve this issue has been thoroughly documented in her lengthy chart and ledger. Not only do I not owe her money, there is still a balance on her account that is still due to my office at this time.
In conclusion, I would like to express my sincere disappointment that we were unable to resolve this financial relationship with this particular Mother so that this Patient could have been better served with retainers upon removing her braces. Our mission everyday is to truly serve our patients and their families, creating lasting relationships and making a significant and positive impact in their lives by providing the highest quality orthodontic care and adhering to high ethical standards. My staff and I stand firmly that we have done everything in our power to provide exceptional Orthodontic Treatment for this particular Patient and her family. I am sad that this Mother feels that she can intimidate me or my staff and manipulate the facts and circumstances by submitting these false accusations, all while causing a disservice to her own Daughter.
Dr. Chuck
Charles A. Sadler Jr., D.D.S., M.S.D.%3
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is a very well crafted and inaccurate response from the officeYou can see here that they are still unable to give any details around the account balance owed/remainingThey will also be unable to provide any bills or written documented occurrences where they have given this information (because it has never happened)The entire point is that even through the means of this complaint we are still unable to acquire any information around this or resolution to this matterThe office is now stating we treated them poorly when they were reaching out to us initially because they were being treated poorly by the other partyThis is completely inaccurateDrChuck was not even involved or could be witness to any of these conversations.Again, we ask for a clear report of what the remainder of the balance is for ONLY the treatment provided and to have the late fees removedWe were never even informed of payments not being made by the other party, never received a bill (at all), and had the payment arrangement changed with no notification or authorization (that apptswere being missed and no payments being made by that party)This was agreement that was reached and clarified with the office staffDrChuck at the only meeting he attended for a brief five minutes or so indicated that ***'s treatment was not clinically significant or necessary, but is more cosmetic in nature (a little different than he describes here) and that there would not issue in her missed appointments or discontinuation of treatmentThis all came into play when both parties agreed to terminate the treatment, stop any further treatment, have the braces returned, and pay for the treatment that was provided.We simply want the late fees removedTo have the current treatment provided given to us on a bill that can be translated clearlyThen either be given a refund (payments that were made vsactual treatment given) or to settle upThis was the entire point of all of the many phone conversations and emails that have been madeThere was already an undisputed agreement to stop all treatment and cancel out the contractThis was not an issue on either side Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Again, this company continues to simply defend itself and try to place blame on us without offering any resolutions or other educated conflict resolutionsThey have yet to even provide a basic billA bill rectifying and explaining has never been mailed or received by us (the customer)We are tired of the immature insults and pettiness of this companyWe simply need to find a resolution that fits with us all by avoiding other legal methods of resolution if possible.Again, and we will state as simply and clearly as possible sense this doctor seems to have trouble responding and listeningWe need a "formal" and "professional" bill that any business would provide to a customer of what is owed in light of this situationWe want to refocus that we only want to pay for the services that were actually provided, as this was the agreement we made with his staffThe braces were returned as they directed us to do in order to prevent any further charges and not having to pay the remaining balance of the full treatment planThis was already established with the staff there We do not want or need a detailed description of subjective note taking that has no legal or objective meaning from this clearly biased companyWe need the facts plainly stated so we can begin reaching a resolution hopefully on our own as professional adults Regards, [redacted]
I have provided and can provide further information that can attest to the accuracy of what I have submitted thus far and I can assure you and [redacted] that the records are very lengthy and very detailedOur number one priority is to serve our patient to the best of our ability despite marital and parental issues that occur in these rare situationsThis particular situation was no different and there is nothing that we would have, or could have, done differently to provide the best quality care for this patientThe blame put upon my office through this complaint is slanderous and unfoundedThe blame for this lady's complaint falls squarely on her own shoulders for not responding to and following through with the commitment that she originally entered into with our officeWe can supply a lengthy report of all the transactions to you with her consentThis lengthy report of all conversations as well as communications regarding this account have all been documented in detail DrChuck
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, this company continues to simply defend itself and try to place blame on us without offering any resolutions or other educated conflict resolutions. They have yet to even provide a basic bill. A bill rectifying and explaining has never been mailed or received by us (the customer). We are tired of the immature insults and pettiness of this company. We simply need to find a resolution that fits with us all by avoiding other legal methods of resolution if possible.Again, and we will state as simply and clearly as possible sense this doctor seems to have trouble responding and listening. We need a "formal" and "professional" bill that any business would provide to a customer of what is owed in light of this situation. We want to refocus that we only want to pay for the services that were actually provided, as this was the agreement we made with his staff. The braces were returned as they directed us to do in order to prevent any further charges and not having to pay the remaining balance of the full treatment plan. This was already established with the staff there. We do not want or need a detailed description of subjective note taking that has no legal or objective meaning from this clearly biased company. We need the facts plainly stated so we can begin reaching a resolution hopefully on our own as professional adults.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is a very well crafted and inaccurate response from the office. You can see here that they are still unable to give any details around the account balance owed/remaining. They will also be unable to provide any bills or written documented occurrences where they have given this information (because it has never happened). The entire point is that even through the means of this complaint we are still unable to acquire any information around this or resolution to this matter. The office is now stating we treated them poorly when they were reaching out to us initially because they were being treated poorly by the other party. This is completely inaccurate. Dr. Chuck was not even involved or could be witness to any of these conversations.Again, we ask for a clear report of what the remainder of the balance is for ONLY the treatment provided and to have the late fees removed. We were never even informed of payments not being made by the other party, never received a bill (at all), and had the payment arrangement changed with no notification or authorization (that appts. were being missed and no payments being made by that party). This was agreement that was reached and clarified with the office staff. Dr. Chuck at the only meeting he attended for a brief five minutes or so indicated that [redacted]'s treatment was not clinically significant or necessary, but is more cosmetic in nature (a little different than he describes here) and that there would not issue in her missed appointments or discontinuation of treatment. This all came into play when both parties agreed to terminate the treatment, stop any further treatment, have the braces returned, and pay for the treatment that was provided.We simply want the late fees removed. To have the current treatment provided given to us on a bill that can be translated clearly. Then either be given a refund (payments that were made vs. actual treatment given) or to settle up. This was the entire point of all of the many phone conversations and emails that have been made. There was already an undisputed agreement to stop all treatment and cancel out the contract. This was not an issue on either side.
Regards,
[redacted]
I have provided and can provide further information that can attest to the accuracy of what I have submitted thus far and I can assure you and [redacted] that the records are very lengthy and very detailed. Our number one priority is to serve our patient to the best of our ability despite marital and parental issues that occur in these rare situations. This particular situation was no different and there is nothing that we would have, or could have, done differently to provide the best quality care for this patient. The false blame put upon my office through this complaint is slanderous and unfounded. The blame for this lady's complaint falls squarely on her own shoulders for not responding to and following through with the commitment that she originally entered into with our office. We can supply a lengthy report of all the transactions to you with her consent. This lengthy report of all conversations as well as communications regarding this account have all been documented in detail.
Dr. Chuck
Let me begin by saying that my entire staff is dedicated to "Serving" our patients and their families as our #1 Job Description and this particular...
family has been no exception. My entire staff have bent over backward to make things work for this family and to provide our Patient with the best care
possible. Please feel free to submit written statements from both the Patient and the patient's Father if you would like to get further insight into this matter. The Father was very involved with getting the daughter to appointments and we had several discussions during the course of his daughters treatment in my office. Even though he had not actually signed the contract, he and the Patient are important players in the overall orthodontic treatment as well as this particular Mother's complaint to your office.
We began seeing the Patient in the fall of 2011 (10-12-2011) and saw the Patient several times over the next two and a half years leading up to her "Active Orthodontic Treatment". During these appointments, radiographs were taken and guidance of her pre-orthodontic treatment was given, including extractions and other sound dental and orthodontic advice. We finally began "Active Orthodontic Treatment" in January of 2014 (1-14-2014), at which time a Full Set of Braces were applied to the Upper and Lower teeth. Also at this time, the Mother signed a contract as the financially responsible party for the Full Fee of $5480. Although the Mother claims that her daughter was only seen 3 times, she was not the parent bringing her to most of the appointments. The Patient had already been seen multiple times prior to us placing her Braces. Since beginning her treatment, there have been multiple changed, cancelled, broken, and completed appointments (16 completed, 7 changed, and 7 cancelled).
We are committed to high ethical standards while attempting to be as accommodating as possible while honoring the binding contract between our office and the financially responsible party. While committing to the legally binding contract between this Mother and ourselves, we also accept any third party payments to be made on behalf of the patient if desired. The Mother agreed to allowing the insurance payments to be made directly to our office as well as allowing the Patient's Father to make payments as well. It should be restated however, that the financial arrangement was always with the Mother even though the Father did attempt to make some payments as well during the Patient's treatment time. On multiple occasions the Mother harassed our financial coordinator and other staff members, demanding to be informed of the Father's financial contribution. She caused my entire staff much grief and a significant amount of time unnecessarily. Furthermore, I can guarantee to you that we offered multiple opportunities
to rearrange and renegotiate this particular financial relationship. All of these attempts were not only documented and dated, but none of them ultimately ended in a resolution to the significantly delinquent account. Although the financial arrangement between us was severed by the Mother, we continued to care for our Patient in Good Faith.
Although there were many documented (and some undocumented) attempts to resolve this situation on our part, we were forced to discontinue "Active Orthodontic Treatment' for our Patient. However, by this time, we had already obtained very good and solid results on our Patient, a very nice and cordial young lady. It is always heart breaking for me as the Orthodontist to see my patient suffer due to issues going on at home and that are out of their control. For this reason, as I did in this case, I generally try to achieve the best result that I can despite the circumstances and despite the fact that this particular Mother had created such a caustic relationship without barely stepping a foot into my office to discuss it with me in person as requested. Contrary to statements made by the Mother in her complaint, we do have documentation that she requested that the insurance continue to be billed for payments (even though she herself was not making payments to our office) and that multiple statements, letters and a series of phone calls occurred in an attempt to get her contract and financials rearranged. Our genuine effort and communication to resolve this issue has been thoroughly documented in her lengthy chart and ledger. Not only do I not owe her money, there is still a balance on her account that is still due to my office at this time.
In conclusion, I would like to express my sincere disappointment that we were unable to resolve this financial relationship with this particular Mother so that this Patient could have been better served with retainers upon removing her braces. Our mission everyday is to truly serve our patients and their families, creating lasting relationships and making a significant and positive impact in their lives by providing the highest quality orthodontic care and adhering to high ethical standards. My staff and I stand firmly that we have done everything in our power to provide exceptional Orthodontic Treatment for this particular Patient and her family. I am sad that this Mother feels that she can intimidate me or my staff and manipulate the facts and circumstances by submitting these false accusations, all while causing a disservice to her own Daughter.
Dr. Chuck
Charles A. Sadler Jr., D.D.S., M.S.D.%3