Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
The individual you have been sending the notices to (Dave C***) has been traveling and unable to respond Upon reviewing the complaint, there is too little information for me to locate the customers account in order to make a response, if they could please provide the name on the account, or the sales invoice number, I will be happy to look into the matter But I cannot find a [redacted] in our customer database so I am unable to go any further on this matter I can be reached directly at [redacted] @furnitureak.com, or by phone 907-264- Thank you, Jolene A [redacted] Comptroller
After recieving a credit from the Manager of this store, for my prior Revdex.com complaint about them regarding not upholding the warranty on a couch we purchased from them, I was asked
if they solved the issue and I retracted my complaintHowever, they then did not let me spend the credit originally agreed upon in its entiretyThe manager said he tried to contact me more thanonce via phone, which is completely untrueI did not ever receive a phone call from themAfter just speaking with the Manager Chris, he explained that they do not have intentions of allowing us to spend the remainder of the creditI had previously mentioned twice to them that they were welcome to come get the broken couch we originally purchased in exchange for the credit they'd given us, however no one has ever called to schedule a pick up or tried to pick the couch upTheir hire turn over rate makes communication difficult and their lack of customer service is one of many reasons I will never shop with this furniture store again and I will sure to warn my friends and family of my experiences with Sadlers to avoid having anyone I know go through the issues we went through during this process.I do not wish for a settlement or phone call from this company, I just hope to inform others of the issues mentioned and I hope they shop elsewhere
The individual you have been sending the notices to (Dave C***) has been traveling and unable to respond.
Upon reviewing the complaint, there is too little information for me to locate the customers account in order to make a response, if they could please provide the name on
the account, or the sales invoice number, I will be happy to look into the matter. But I cannot find a *** *** in our customer database so I am unable to go any further on this matter
I can be reached directly at ***@furnitureak.com, or by phone 907-264-
Thank you,
Jolene A***
Comptroller
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
*** had a mattress warranty issue and Sadler's advocated on her behalf with *** Mattress manufacturer. They approved a warranty claim. The claim is to replace the mattress with another *** product
*** is right on many points. I don't think anyone on our staff would have told her about the two year time limit - but I cannot recall any other customer , ever, with a mattress warranty issue that was to be replaced - just as in this case - not being exchanged in a very small time window. Normally we bring out the replacement when we pick up the defective mattress. People need a bed to sleep on
The Internal Revenue Service demands that you write off non-refundable credits after two years - and that is what we did.
*** did NOT credit us for the mattress because the credit is for the cost of the replacement - not the original mattressSo *** would have had to selected her replacement mattress for us to get compensated by the manufacturer, which she did not. And it is doubtful that more than years later that *** will give us any credit at this time
*** asked for cash in lieu of credit. She said she does not need a bed. The manufacturer's warranty entitles the customer to an exchange, not a refund
I understand her frustration in some ways, but I think re-authorizing the exchange of the mattress until the end of September fully makes her claim whole. I will still keep the offer of $in lieu of an exchange. Either way, it is totally out of our pockets, the manufacturer will not compensate us for either
Complaint: ***I am rejecting this response because: This business is refusing to provide or agree to a reasonable settlement
Undisputed facts:
A mattress was purchased for $and returned under a warranty claim
A credit was established for the customer to recieve a new mattress due to the returned mattress or it's equivalent not being available
The business cancelled/zeroed out the credit without any warning or knowledge of the customer before or after the fact
The customer was not made aware at anytime that there was any time limit on the credits usage
Disputed facts:
Customer was told and believes that Sadlers/Furniture Enterprises recieved a credit from ***/*** * *** for the returned mattress after the company recieved the retured mattress
The "credit" was a "store credit" to be used for a new mattress of equal or lesser value and that the balance may be used for other furniture items if the new mattress was of lesser value
The customer was told on multiple occasions by Sadler's representatives that the "credit" would be there to be used whenever the customer was ready to use it
Current situation:
Sadler's is refusing to reinstate the original credit
Sadler's states that they never recieved a credit from ***/*** * *** and that any mattress replacement now would be "out of pocket" for themIF this is the case then why are they not willing to allow a replacement of of equal value?? They are only allowing a *** mattress of lesser value even though they say it is out of pocket for them now and not related to the warranty any longerThey are willing to allow me to recieve a less expensive mattress (all the *** they carry) and be out the balance of the $2499.99, but not to allow the balance of the original price of the purchase to be fullfilledIn this case they recieved $of my money and I would recieve a mattress of lesser value and no further reimbursement, not to mention that their retail price is far above their actual cost and would be beneficial to them anyway
Further more they want the issue resolved by Sapt30th and yet have taken the maximum amount of time to respond to the complaint(s)
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
This is a rebuttle to the response recieved from Sadler's Home Furnishings regarding my initial complaint against them regarding a store credit
There are errors and misrepresentations stated in the response from Sadler's some of which I will not address in order to address the more relevant ones
First this was indeed a "store credit"This is how it was referred to by Sadler's staff each time I interacted with them regarding it, to include the initial return of the original mattress when there was no exact or similar/suitable replacement for itDue to powers beyond my control related to a chronic health issue I was not going to be able to wait and select another mattress within the near future and so the "credit" was establishedAt that time I was told that the credit would be there for me on account until I returned and was able to use itThere was NO limitation of time expressed nor a restriction placed or verbalized as to what I could purchaseThe understanding of course was that I needed a mattress given that it is what I had originally purchasedMultiple times since the credit was established I went into one of their stores and spoke to a representative(s) regarding the creditEach time I spoke to someone I was told the same thing"Yep the "credit" is here when ever you are ready to use it"The last time that this exchange occured was late July, early August 2015, apparently just before according to them that it was zeroed out without any dialogue or attempt to contact me and inform me it had any expiration let alone that it was fast approaching
As for the their offerred resolution to this complaint I find it unacceptable and unfairThe "credit" was for $and a check for $in leau of that is not only unacceptable, but offensiveThey have already recieved their reimbursement from *** or other sourcesA replacement mattress of equal or lesser value is completely fair and acceptable and what I desired initially, however if there is any unused balance of the $it should either be refunded to me or placed back onto a store credit to be used within an acceptable time frameI have shopped mattresses in their store and have found one that I would accept along with a refund or store credit in the form of a gift certificate to avoid future isssues for the remaining balanceThere are no other *** mattresses available at that price point
When I spoke with the company owner in July I explained my situation regarding my health and the delay in being able to use the credit and that it had been zeroed outI was told by him that he would look into it and get back to meAfter over a month of waiting for a response and trying to recontact him regarding the credit I received no response from him or any other company representative and felt it neccesary to contact the Revdex.com for assistance in resolving the issue. Sincerely,*** ***
Spoke with Mrs*** on Oct 31st explained to her that we gave her a store credit of $This store credit will expire on Oct 31st of Mrs*** agreed to the store credit
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
The individual you have been sending the notices to (Dave C***) has been traveling and unable to respond Upon reviewing the complaint, there is too little information for me to locate the customers account in order to make a response, if they could please provide the name on the account, or the sales invoice number, I will be happy to look into the matter But I cannot find a [redacted] in our customer database so I am unable to go any further on this matter I can be reached directly at [redacted] @furnitureak.com, or by phone 907-264- Thank you, Jolene A [redacted] Comptroller
We have contacted customer on 07/08/and authorized a full credit towards an exchange
Stan J***
264-
After recieving a credit from the Manager of this store, for my prior Revdex.com complaint about them regarding not upholding the warranty on a couch we purchased from them, I was asked
if they solved the issue and I retracted my complaintHowever, they then did not let me spend the credit originally agreed upon in its entiretyThe manager said he tried to contact me more thanonce via phone, which is completely untrueI did not ever receive a phone call from themAfter just speaking with the Manager Chris, he explained that they do not have intentions of allowing us to spend the remainder of the creditI had previously mentioned twice to them that they were welcome to come get the broken couch we originally purchased in exchange for the credit they'd given us, however no one has ever called to schedule a pick up or tried to pick the couch upTheir hire turn over rate makes communication difficult and their lack of customer service is one of many reasons I will never shop with this furniture store again and I will sure to warn my friends and family of my experiences with Sadlers to avoid having anyone I know go through the issues we went through during this process.I do not wish for a settlement or phone call from this company, I just hope to inform others of the issues mentioned and I hope they shop elsewhere
The individual you have been sending the notices to (Dave C***) has been traveling and unable to respond.
Upon reviewing the complaint, there is too little information for me to locate the customers account in order to make a response, if they could please provide the name on
the account, or the sales invoice number, I will be happy to look into the matter. But I cannot find a *** *** in our customer database so I am unable to go any further on this matter
I can be reached directly at ***@furnitureak.com, or by phone 907-264-
Thank you,
Jolene A***
Comptroller
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
*** had a mattress warranty issue and Sadler's advocated on her behalf with *** Mattress manufacturer. They approved a warranty claim. The claim is to replace the mattress with another *** product
*** is right on many points. I don't think anyone on our staff would have told her about the two year time limit - but I cannot recall any other customer , ever, with a mattress warranty issue that was to be replaced - just as in this case - not being exchanged in a very small time window. Normally we bring out the replacement when we pick up the defective mattress. People need a bed to sleep on
The Internal Revenue Service demands that you write off non-refundable credits after two years - and that is what we did.
*** did NOT credit us for the mattress because the credit is for the cost of the replacement - not the original mattressSo *** would have had to selected her replacement mattress for us to get compensated by the manufacturer, which she did not. And it is doubtful that more than years later that *** will give us any credit at this time
*** asked for cash in lieu of credit. She said she does not need a bed. The manufacturer's warranty entitles the customer to an exchange, not a refund
I understand her frustration in some ways, but I think re-authorizing the exchange of the mattress until the end of September fully makes her claim whole. I will still keep the offer of $in lieu of an exchange. Either way, it is totally out of our pockets, the manufacturer will not compensate us for either
Complaint: ***I am rejecting this response because: This business is refusing to provide or agree to a reasonable settlement
Undisputed facts:
A mattress was purchased for $and returned under a warranty claim
A credit was established for the customer to recieve a new mattress due to the returned mattress or it's equivalent not being available
The business cancelled/zeroed out the credit without any warning or knowledge of the customer before or after the fact
The customer was not made aware at anytime that there was any time limit on the credits usage
Disputed facts:
Customer was told and believes that Sadlers/Furniture Enterprises recieved a credit from ***/*** * *** for the returned mattress after the company recieved the retured mattress
The "credit" was a "store credit" to be used for a new mattress of equal or lesser value and that the balance may be used for other furniture items if the new mattress was of lesser value
The customer was told on multiple occasions by Sadler's representatives that the "credit" would be there to be used whenever the customer was ready to use it
Current situation:
Sadler's is refusing to reinstate the original credit
Sadler's states that they never recieved a credit from ***/*** * *** and that any mattress replacement now would be "out of pocket" for themIF this is the case then why are they not willing to allow a replacement of of equal value?? They are only allowing a *** mattress of lesser value even though they say it is out of pocket for them now and not related to the warranty any longerThey are willing to allow me to recieve a less expensive mattress (all the *** they carry) and be out the balance of the $2499.99, but not to allow the balance of the original price of the purchase to be fullfilledIn this case they recieved $of my money and I would recieve a mattress of lesser value and no further reimbursement, not to mention that their retail price is far above their actual cost and would be beneficial to them anyway
Further more they want the issue resolved by Sapt30th and yet have taken the maximum amount of time to respond to the complaint(s)
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
This is a rebuttle to the response recieved from Sadler's Home Furnishings regarding my initial complaint against them regarding a store credit
There are errors and misrepresentations stated in the response from Sadler's some of which I will not address in order to address the more relevant ones
First this was indeed a "store credit"This is how it was referred to by Sadler's staff each time I interacted with them regarding it, to include the initial return of the original mattress when there was no exact or similar/suitable replacement for itDue to powers beyond my control related to a chronic health issue I was not going to be able to wait and select another mattress within the near future and so the "credit" was establishedAt that time I was told that the credit would be there for me on account until I returned and was able to use itThere was NO limitation of time expressed nor a restriction placed or verbalized as to what I could purchaseThe understanding of course was that I needed a mattress given that it is what I had originally purchasedMultiple times since the credit was established I went into one of their stores and spoke to a representative(s) regarding the creditEach time I spoke to someone I was told the same thing"Yep the "credit" is here when ever you are ready to use it"The last time that this exchange occured was late July, early August 2015, apparently just before according to them that it was zeroed out without any dialogue or attempt to contact me and inform me it had any expiration let alone that it was fast approaching
As for the their offerred resolution to this complaint I find it unacceptable and unfairThe "credit" was for $and a check for $in leau of that is not only unacceptable, but offensiveThey have already recieved their reimbursement from *** or other sourcesA replacement mattress of equal or lesser value is completely fair and acceptable and what I desired initially, however if there is any unused balance of the $it should either be refunded to me or placed back onto a store credit to be used within an acceptable time frameI have shopped mattresses in their store and have found one that I would accept along with a refund or store credit in the form of a gift certificate to avoid future isssues for the remaining balanceThere are no other *** mattresses available at that price point
When I spoke with the company owner in July I explained my situation regarding my health and the delay in being able to use the credit and that it had been zeroed outI was told by him that he would look into it and get back to meAfter over a month of waiting for a response and trying to recontact him regarding the credit I received no response from him or any other company representative and felt it neccesary to contact the Revdex.com for assistance in resolving the issue. Sincerely,*** ***
Spoke with Mrs*** on Oct 31st explained to her that we gave her a store credit of $This store credit will expire on Oct 31st of Mrs*** agreed to the store credit